Service desk trilingual

hace 2 semanas

Bogotá, Colombia Auxis A tiempo completo

Are you a technical support professional passionate about customer service excellence and fluent in English, Spanish, and Portuguese ? At Auxis , we are looking for a Service Desk Analyst (L1) to be the first point of contact for our clients, delivering exceptional support from day one. Responsibilities Be the face of our IT service , handling calls, chats, and tickets with a solution-oriented attitude. Resolve Tier 1 incidents (applications, hardware, network) using your expertise and our knowledge base. Manage and prioritize the ticket queue for multiple accounts, ensuring every request is tracked. Proactively escalat complex cases to our dedicated Tier 2/3 support teams. Contribute to improving our processes and Knowledge Base. Requirements 2-4 years of experience in a similar technical support / Service Desk role. Trilingual proficiency is a MUST : English, Spanish, and Portuguese (85%+ oral/written, minimum B2+ level). Hands‑on experience with Windows, Active Directory, network printers, and shared drives . Understanding of ITIL best practices and ticket management. An exceptional customer service mindset and outstanding communication skills. Nice to Have Certifications: ITIL, Cisco CCNA, Microsoft 365 Fundamentals, or CompTIA A+ . A student or graduate background in Computer Science, Engineering, or IT . Benefits A stable, senior role within a growing IT team. The opportunity to work with diverse technologies and multiple clients . An environment where your ideas to improve processes are valued. Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Outsourcing and Offshoring Consulting Location: Bogota, D.C., Capital District, Colombia #J-18808-Ljbffr

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