Process & Business Analyst – Operational Excellence

hace 2 semanas

Perímetro Urbano Barranquilla, Colombia Sutherland A tiempo completo

Process & Business Analyst – Operational Excellence The role of Process & Business Analyst focuses on supporting operational excellence initiatives for a global technology client. You will identify process improvement opportunities, map workflows, and drive reengineering efforts across service delivery teams. About Sutherland Sutherland is a leading provider of AI, Automation, Cloud engineering, and advanced analytics solutions. Our core expertise helps business leaders achieve success through technology and process excellence. With over 200 unique inventions and several patents, we empower clients worldwide to transform digitally, optimize operations, and pioneer new solutions through an "as a service" model. Key Responsibilities Analyze existing business processes, identify inefficiencies, and design process maps using tools such as Microsoft Visio. Collaborate with operations and leadership teams to drive continuous improvement and process reengineering. Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations. Participate in a process creation test as part of the hiring process. Qualifications Bachelor’s degree in Business Administration, Industrial Engineering, Systems Engineering, or related field (Master’s preferred). Minimum 2 years of experience in process analysis, business analysis, or continuous improvement. Proficiency with process mapping tools such as Microsoft Visio, Lucidchart, or Bizagi. Strong presentation and communication skills in English (B1 level or higher). Ability to work collaboratively with cross-functional teams and independently when needed. Attention to detail and a structured approach to documentation and analysis. Preferred Skills Technical certifications in Lean Six Sigma (Yellow Belt), BPM, or process improvement methodologies. Experience in operational environments such as customer service, back-office, or shared services. Experience supporting both internal operations and client-facing process initiatives. Additional Information All your information will be kept confidential according to guidelines. Seniority Level Mid-Senior level Employment Type Full-time Job Function Telecommunications #J-18808-Ljbffr

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