Project and Implementation Manager

hace 1 mes

Barranquilla, Colombia GlowTouch LLC A tiempo completo

GlowTouch, a unifyCX Company, is growing, and we are looking for an experienced Project and Implementation Manager to join our motivated and ambitious team.

What Will You Do?

As Project and Implementation Manager, you coordinate people and processes to ensure that all projects are delivered on time and produce the desired results for multiple projects. You will review internal and external client requirements, scope and develop project plans, as well as lead all project calls with all parties involved. This position requires creativity and flexibility to accommodate a fast-paced environment to manage projects from the creation of the project requirements, testing, to the production rollout.

Responsibilities

  1. Develop detailed project plans, while ensuring all projects are delivered on-time, within scope, and within budget.
  2. Ensure all team members and departments are meeting all deadlines whether for a client or an internal project.
  3. Organizing and leading project status and working meetings, monitoring and reporting on progress, managing and addressing risks, correcting deviations from project plan, and overseeing delivery for assigned projects.
  4. Motivate project groups working in an agile environment, to enable them complete assigned tasks within set time, and to deliver top performance.
  5. Assist in team development by removing roadblocks to their work, mentoring them, and making a good utilization of organizational resources to improve capacity for project work.
  6. Ensure resource availability and allocation.
  7. Develop a detailed project plan to track progress.
  8. Use appropriate verification techniques to manage changes in project scope, schedule, and costs.
  9. Measure project performance using appropriate systems, tools, and techniques.
  10. Build and manage strong relationships with internal and external stakeholders and clients.
  11. Perform risk management to minimize project risks.
  12. Establish and maintain relationships with any third parties/vendors.
  13. Create and maintain comprehensive project documentation.
  14. Must be self-sufficient and able to work on their own for extended periods with minimal management direction.
  15. Perform other duties as assigned by leadership.

Who are you?

  1. 3+ years of project management experience.
  2. PMP certification or Project Management related degree preferred.
  3. Familiarity with Project Management software.
  4. Excellent oral and written communications skills and experience interacting with individuals on the executive level, our clients, and prospect clients.
  5. Proven ability to lead key projects and ensure objectives, goals, and commitments are met.
  6. Strong analytical, planning, and organizational skills with an ability to manage competing demands.
  7. In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of trust and confidence.
  8. Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view.
  9. Very effective interpersonal and influential skills as well impeccable organizational skills.

Who We Are?

unifyCX is a Global company with locations in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines, that provides personalized contact centers, business processing, and technology outsourcing solutions. In nearly two decades of operations, we have grown from a few employees in a single location to a global company with thousands of staff members who support an international clientele.

Our motto is “Putting People First” we truly value our employees, customers, and communities. Our focus goes beyond simply filling positions; we invest in our employees' long-term career growth. Our dedication to exceeding expectations has led to longstanding partnerships with clients, some of whom have been with us for decades. While others may speak of creating a supportive environment, we actively demonstrate it through our actions and approach.

unifyCX is a certified woman-owned business and an EOE employer who welcomes diversity.

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