Technical Support Associate

hace 7 días

Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

Select how often (in days) to receive an alert:

Purpose

Contributes to the overall success of the GTEP – Infrastructure Operations (Private Cloud/VMOPs) in Canada / Globally ensuring systems level support for production critical systems, development systems, implementation support and user acceptance environment support on a global basis.

This support comprises of technical assistance to users, prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.

Also, specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted follow governing regulations, internal policies, and procedures.

Accountabilities

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Presented with system level and application problems on mission critical systems requiring immediate resolution, ensuring systems are operational based on SLA and have a high degree of integrity and reliability. Often, resolution determination requires interaction with service vendors. Considerable effort is placed into determining, developing, and delivering procedures to protect production environment from unplanned outages.
  • Establishes system scope and objectives.
  • Develops practical manual or automated procedures to solve complex problems.
  • Prepares detailed specifications for programs, analyses, and reviews existing system logic deficiencies, oversees all phases of the technical system design and provides recommendations, checks and directs systems programs onto the correct technical system design.
  • Recommendations are put forward to management for capacity planning and system upgrades where resource constraints are identified to ensure that a reliable production environment is maintained.
  • Troubleshoots VMWare virtualization Configuration and environmental performance.
  • Understands how the Bank's risk appetite and risk culture should be incorporated into day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

  • A strong working knowledge of Intel hardware configuration and support.
  • A strong working knowledge of Windows server Operating Systems.
  • A strong working knowledge of shell/script programming.
  • A good working knowledge of clustering technologies.
  • A good working knowledge of TCP/IP networking.
  • A good working knowledge of virtualization platforms.
  • Requires a minimum of five years of job-related experience and possess problem solving, analytical and proactive problem-solving skills.
  • General understanding of other computer systems outside area of specialty such as other Operating systems or database software.
  • B2+ level of English.

Working Conditions

When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Note: All postings in will remain live for a minimum of 5 days.

#J-18808-Ljbffr

  • Technical Support Specialist

    hace 3 días

    Bogotá, Bogotá D.E., Colombia My Va Support, Inc. A tiempo completo

    At My Va Support, Inc., we are looking for a skilled Help Desk Specialist with an IT background to provide top-notch support and ensure seamless operations for our team and clients. Job DescriptionProvide technical support to internal teams and clients.Troubleshoot hardware, software, and network issues.Manage and optimize Zoho CRM and other business...

  • Production Support Associate

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Gft Technologies A tiempo completo

    We Are Hiring: Production Support Associate We are looking for a Production Support Associate to provide technical support for finance technology applications.The ideal candidate will have a strong technical background, problem-solving skills, and the ability to collaborate with multiple stakeholders.Work Mode: Hybrid Location: Not specified Role...

  • Technical Support Associate

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Requisition ID: 215315    We are committed to investing in our employees and helping you continue your career at ScotiaTech.Purpose Contributes to the overall success of the GTEP – Infrastructure Operations (Private Cloud/VMOPs) in Canada / Globally ensuring systems level support for production critical systems, development systems, implementation...

  • Technical Support Associate

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Select how often (in days) to receive an alert:Purpose Contributes to the overall success of the GTEP – Infrastructure Operations (Private Cloud/VMOPs) in Canada / Globally ensuring systems level support for production critical systems, development systems, implementation support and user acceptance environment support on a global basis.This support...

  • Technical Support Associate

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture. Purpose Contributes to the overall success of the GTEP...

  • Technical Support Associate

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose-driven winning team that promotes creativity and innovation in a fast-paced environment, where we're always committed to results, in an inclusive, diverse, and high-performing culture. Purpose Contributes to the overall success of the...

  • Technical Operations Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Scotiabank A tiempo completo

    Scotiabank is looking for a Technical Operations Associate to join our team at ScotiaTech. As a key member of our infrastructure operations team, you will provide system-level support for production critical systems, development systems, and user acceptance environments.Your responsibilities will include providing technical assistance to users, preventing...

  • Technical Service Representative

    hace 3 días

    Bogotá, Bogotá D.E., Colombia My Va Support, Inc. A tiempo completo

    About the RoleThis is a remote position that requires a high level of technical expertise. As an IT Support Specialist, you will be responsible for providing excellent customer service and resolving complex technical issues in a timely manner.Your Key Tasks:• Provide technical support to internal teams and clients via phone, email, and chat• Analyze and...

  • Technical Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Sutherland Global A tiempo completo

    Job OverviewWe are seeking a highly skilled Technical Support Representative to join our team. As a key member of our support group, you will play a vital role in providing exceptional technical assistance to administrators, teachers, and caregivers who use our educational products.

  • Technical Support Specialist

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Byd Colombia A tiempo completo

    Job OverviewByd Colombia is seeking a highly skilled Technical Assistance Coordinator to join our team. As a key member of our technical support department, you will play a crucial role in ensuring the quality and effectiveness of our technical solutions.Main Responsibilities:Supervise and manage technical support cases in passenger, bus, and truck lines,...

  • Technical Support Professional

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Cleafy A tiempo completo

    Job SummaryWe are seeking an experienced Technical Support Professional to join our team. As a key member, you will provide top-notch support to our clients, addressing their questions and concerns in a timely and professional manner.About the RoleAs a Customer Experience Champion, you will be responsible for handling incoming client support tickets,...

  • Technical Support Expert

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo

    At Connext, we are seeking a highly skilled Technical Support Expert to join our team. As the primary point of contact for customers, you will be responsible for providing expert assistance and promptly resolving technical issues.About the Role:Serve as the first point of contact for customers seeking technical assistance via phone, email, chat, and social...

  • Technical Sales Support Specialist

    hace 1 día

    Bogotá, Bogotá D.E., Colombia SAEG Engineering Group A tiempo completo

    Job DescriptionDirect message the job poster from SAEG Engineering Group.Seniority Level: AssociateEmployment Type: Full-timeJob Function: Engineering and SalesIndustries: Industrial Machinery ManufacturingWe are seeking a skilled Technical Sales Support Engineer to join our team. The ideal candidate will have excellent communication skills, both written and...

  • Technical Support Professional

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Arrise A tiempo completo

    Overview:As a leading provider of innovative solutions in the iGaming industry, we strive to deliver exceptional customer experiences. We are currently seeking a skilled IT Infrastructure Specialist to join our team, responsible for managing IT infrastructure and user devices.Responsibilities:Streamlining Processes: Implement efficient processes for...

  • Technical Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Executel A tiempo completo

    We are seeking a highly skilled Technical Support Specialist to join our team at Executel. As a key member of our IT department, you will be responsible for managing and maintaining our IT infrastructure, providing technical support, and ensuring seamless operations across various systems.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical Support Representative

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Connext A tiempo completo

    Technical Support Representative The Technical Support Specialist 1 serves as the first point of contact for customers, providing expert assistance and promptly resolving technical issues.The ideal candidate will possess exceptional communication skills and technical expertise, which are crucial for ensuring customer satisfaction and maintaining the...

  • Technical Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Intellias A tiempo completo

    Job DescriptionWe are seeking a skilled Technical Support Specialist to join our team at Intellias in Colombia.The successful candidate will have over 2 years of experience in technical support and be proficient in TCP/IP, DNS, and other networking concepts and troubleshooting in networking.Key responsibilities include responding to support incidents via...

  • Technical Support Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Groupcos A tiempo completo

    Job Title: Technical Support AgentCompany Overview:Groupcos is a leading organization in the customer operation success space, dedicated to delivering exceptional service and support to our clients.Salary and Benefits:We offer a competitive salary of COP 2,850,000 + Commissions up to 200,000 COP, as well as a range of benefits including Laika Membership +...

  • Information Services Associate

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Agencia de Seguros Falabella A tiempo completo

    Take on a challenging role as an Information Services Associate at Agencia de Seguros Falabella.Key ResponsibilitiesProvide technical support and training to colleaguesDevelop and implement process improvementsRequirementsBachelor's degree in a related field or equivalent experienceStrong analytical and problem-solving skillsIn this role, you will work...

  • Technical Support L1

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Sutherland A tiempo completo

    Job Description We are seeking a highly motivated Technical Support Engineer to join our dynamic team.As a Technical Support Engineer, you will be responsible for providing exceptional technical support to our customers, resolving issues related to IoT devices and web applications.Your primary goal will be to build product expertise, deliver outstanding...