Technical Support Associate

Requisition ID: 215315

We are committed to investing in our employees and helping you continue your career at ScotiaTech.

Purpose

Contributes to the overall success of the GTEP – Infrastructure Operations (Private Cloud/VMOPs) in Canada / Globally ensuring systems level support for production critical systems, development systems, implementation support and user acceptance environment support on a global basis.

This support comprises of technical assistance to users, prevention of problems in a 7x24 production environment, systems capacity planning and recommendation of solutions to overcome resource constraints, systems level software installation and updates.

Also, specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives.

Ensures all activities conducted follow governing regulations, internal policies, and procedures.

Accountabilities

1. Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
2. Presented with system level and application problems on mission critical systems requiring immediate resolution, ensuring systems are operational based on SLA and have a high degree of integrity and reliability. Often, resolution determination requires interaction with service vendors. Considerable effort is placed into determining, developing, and delivering procedures to protect production environment from unplanned outages.
3. Establishes system scope and objectives.
4. Develops practical manual or automated procedures to solve complex problems.
5. Prepares detailed specifications for programs, analyses, and reviews existing system logic deficiencies, oversees all phases of the technical system design and provides recommendations, checks and directs systems programs onto the correct technical system design.
6. Recommendations are put forward to management for capacity planning and system upgrades where resource constraints are identified to ensure that a reliable production environment is maintained.
7. Troubleshoots VMWare virtualization Configuration and environmental performance.
8. Understands how the Bank's risk appetite and risk culture should be incorporated into day-to-day activities and decisions.
9. Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
10. Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

1. A strong working knowledge of Intel hardware configuration and support.
2. A strong working knowledge of Windows server Operating Systems.
3. A strong working knowledge of shell/script programming.
4. A good working knowledge of clustering technologies.
5. A good working knowledge of TCP/IP networking.
6. A good working knowledge of virtualization platforms.
7. Requires a minimum of five years of job-related experience and possesses problem solving, analytical and proactive problem-solving skills.
8. General understanding of other computer systems outside area of specialty such as other Operating systems or database software.
9. B2+ level of English.

Working Conditions

When required, non-standard office working hours for scheduled implementations or while on rotational 24x7 on-call support.

Location(s): Bogotá or Home-Office

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.