Customer Service Supervisor

hace 4 días

San Vicente Ferrer, Colombia AmerisourceBergen A tiempo completo
- What you will be doing
(RESUMEN DE LA POSICIÓN):_
Under general supervision of the Operations Manager The holder of this position must fulfil his obligations in such a way that all tasks in his/her position are completed in a correct, timely, rapid and cost-efficient manner; shipments are sent by the most secure, most rapid, and most efficient way; the needs and expectations of the customer and other World Courier offices are considered and fulfilled; new regulations and technologies are immediately implanted; the customer receives the maximum amount of service-quality; the relationships to key subcontractors, agents, transporters (airlines, handling agents), customs and government agencies are built and maintained.
- (Bajo la supervisión general del Gerente de Operaciones el titular de esta posición debe cumplir con sus obligaciones de tal manera que todas las tareas a su cargo se completen de manera correcta, oportuna, rápida y rentable; asegurarse que los embarques se envíen por el medio más seguro, rápido y rentable; cumplir con las necesidades y expectativas de los clientes y otras oficinas de World Courier; implementar oportunamente nuevas regulaciones y tecnologías; garantizar que los clientes reciban el nível máximo de calidad en el servicio; construir y mantener relaciones de negocios con subcontratistas clave, agentes, transportistas, aduanas y agencias gubernamentales)._
PRIMARY DUTIES AND RESPONSIBILITIES
- (DEBERES Y RESPONSABILIDADES PRINCIPALES)_
- :_
- To assist Operations department in gathering Operational information relating to transit time performance, flight routing and customs regulations. _(asistir al departamento deOperaciones con la información operativa relacionada a desempeño en tiempos de tránsito, rutas de vuelo y regulaciones aduanales)._
- To ensure quality of service, by constant supervision of staff, regular checking of system and identification of problems that need to be action. _(asegurar la calidad en el servicio por medio de constante supervisión al equipo, revisión regular del sistema e identificación de problemas que requieran su intervención)._
- To ensure compliance with prescribed quality standards and issues according to the standard that appliesand GxP compliance program. _(garantizar el cumplimiento con los estándares operativos establecidos y resolución de problemas de acuerdo a la norma que aplique y el programa de cumplimiento de buenas prácticas)._
- Proactively and consistently, monitor jobs through company systems to ensure trouble-free delivery. _(proactiva y constantemente monitorear las órdenes en los sistemas de la compañía para garantizar entregas sin problemas)._
- To manage/monitor the operations of the local office and its subcontractors, agents and team members. _(administrar y monitorear las operaciones de la oficina local, sus subcontratistas, agentes y miembros del equipo)_.
- To identify problem areas/issues and resolve in a timely and effective manner. _(identificar problemas o dificultades del área y darles resolución de manera oportuna y efectiva)._
- To ensure cross training and periodic role-rotation of staff. _(Asegurar la rotación periódica del equipo para los procesos de capacitación cruzada)._
- To develop, implement, and update SOPs. _(Desarrollar, implementar y actualizar POEs (Procesos Operativos Estandar))._
- To manage clearing house system to ensure accuracy of internal charges between World Courier offices together with the FIN department. _(Administrar el sistema local para garantizar la precisión de los cobros internos entre oficinas de World Courier junto con el departamento de Finanzas)._
- To set and measure service performance of the local office as well as domestic agents. _(Establecer indicadores para medir el desempeño de servicio de la oficina local así como de los agentes domésticos)._
- To monitor and review Incident Reports. _(Monitorear y revisar Reportes de Incidentes)._
- Participate in CAPA process, writing, developing actions and training the involved team and/or agents. _(Participar en el proceso de elaboración del reporte Acciones Correctivas, Acciones Preventivas; así como en la capacitación y ejecución de las acciones para el equipo de World Courier y/o agentes involucrados)._
- To conduct performance appraisals for all direct reports. _(Realizar evaluaciones de desempeño a todos sus reportes directos)._
- To target, nurture and develop strong performers. _(Identificar, cultivar y desarrollar talentos clave de alto desempeño)._
- To manage poor performance by training, supervising, feedback and coaching. _(Corregir desempeños por debajo de las expectativas por medio de capacitaciones, supervisión, retroalimentación y entrenamiento)._
- Organize and Schedule meetings with team or other areas, according with requirements for operational quality improvement, customer needs or any other point that requires an attention for Operations area. _(organizar y agendar ju

  • Customer Service Representative

    hace 4 días

    San Vicente Ferrer, Colombia Grupo COS (Customer Operation Success) A tiempo completo

    Be part of our team! If you are amazing and know about customer service, this job opportunity is for you. Immediate Hiring! Work on-site (Calle 67 con 7ma, Caracol Radio Building) Shift Monday to Saturday 9 am - 6 pm (8 hours per day) 1 saturday off per month Base Salary: $2’600.000 + commissions + seniority bonuses + legal benefits Benefits for...

  • Especialista Jr Customer Service

    hace 1 día

    San Vicente Ferrer, Colombia Johnson & Johnson A tiempo completo

    At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...

  • Customer Service

    hace 6 días

    San Vicente Ferrer, Colombia TO RISE SUPPLIES A tiempo completo

    Se solicita persona Bilingüe con nível medio-alto de Inglés para desarrollar labor como agente de customer service para compañía de insumos de papel y químicos de limpieza, la compañía esta localizada en New York City.Con o sin experiência.Trabajo 100% remoto desde cualquier ciudad de colombia.Tipo de puesto: Tiempo completo

  • Customer Service Intern

    hace 7 meses

    San Vicente Ferrer, Colombia Schweitzer Engineering Laboratories A tiempo completo

    Essential Duties and Responsibilities_ 1. Support sales and customer service teams. 2. Provide general office clerical support, filing, and documentation as required. 3. Assist with sales and customer service related projects and tasks as assigned. 6. Understand. Create. Simplify. 7. Other duties as assigned. - Required Qualifications_ Pursuing...

  • Customer Service Analyst 1

    hace 1 semana

    San Vicente Ferrer, Colombia Citi A tiempo completo

    The Customer Service Analyst 1 is an entry-level position responsible for assisting in customer related activities and providing resolutions in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of...

  • Customer Service Agent

    hace 3 días

    San Vicente Ferrer, Colombia Betsson Group A tiempo completo

    **CUSTOMER SERVICE AGENT**: As Betsson continues to grow across Latin America, we are looking for a Temporary Customer Service Agent to join us in Bogotá! **The Wow**: You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson...

  • Customer Service Supervisor

    hace 5 días

    San Vicente Ferrer, Colombia AmerisourceBergen A tiempo completo

    - What you will be doing (RESUMEN DE LA POSICIÓN):_ Under general supervision of the Operations Manager The holder of this position must fulfil his obligations in such a way that all tasks in his/her position are completed in a correct, timely, rapid and cost-efficient manner; shipments are sent by the most secure, most rapid, and most efficient way; the...

  • Customer Service Agent

    hace 5 días

    San Vicente Ferrer, Colombia TO RISE SUPPLIES A tiempo completo

    Se solicita persona Bilingüe con nível medio-alto de Inglés para desarrollar labor como agente de customer service para compañía de insumos de papel y químicos de limpieza, la compañía esta localizada en New York City. Con o sin experiência. Trabajo 100% remoto desde cualquier ciudad de colombia. **Job Types**: Full-time, Contract Tipo de...

  • Portuguese Customer Service Supervisor

    hace 2 semanas

    San Vicente Ferrer, Colombia PayU A tiempo completo

    Bogota, Colombia GPO LATAM - Operations **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+...

  • Customer Service Agent

    hace 4 días

    San Vicente Ferrer, Colombia TO RISE SUPPLIES A tiempo completo

    Se solicita persona Bilingüe con nível medio-alto de Inglés para desarrollar labor como agente de customer service para compañía de insumos de papel y químicos de limpieza, la compañía esta localizada en New York City.Con o sin experiência.Trabajo 100% remoto desde cualquier ciudad de colombia.**Job Types**: Full-time, ContractTipo de puesto: Tiempo...

  • Customer Service Clerk

    hace 1 semana

    San Vicente Ferrer, Colombia Amentum A tiempo completo

    **Supporting the Most Exciting and Meaningful Missions in the World** Customer Service Clerk **X203 - Customer Service Clerk** - High school diploma or higher. - Knowledge of aeronautical spare parts, tools, equipment and components. - Minimum of 5 years’ experience processing supply transactions and providing supply parts status. - Read and understand...

  • Customer Service Agent

    hace 7 días

    San Vicente Ferrer, Colombia Fygaro A tiempo completo

    Company Description Fygaro is an eCommerce Business Generator, enabling entrepreneurs and businesses of all sizes to sell online. Winners of the Visa Everywhere Initiative 2020, Fygaro is a leading tech-startup focused on helping SMBs and Entrepreneurs in the LAC region to adopt eCommerce into their business strategy for continued growth. **Job...

  • Customer Service Supervisor

    hace 7 días

    San Vicente Ferrer, Colombia Optum Global Advantage A tiempo completo

    **Número de la requisición**: 2074669 - **Categoría de la vacante**: Servicio al cliente - **Ubicación**: Bogotá, Distrito Capital de Bogotá - Trabajos con UnitedHealth Group - Estamos creando oportunidades en cada rincón del mercado de salud para mejorar vidas mientras construimos carreras. Y eso significa oportunidades de crecimiento profesional...

  • Bilingual Customer Service Representative

    hace 5 días

    San Vicente Ferrer, Colombia TTEC A tiempo completo

    Bilingual Customer Service Representative - English-Spanish At TTEC, we're all about the H**uman Experience. Elevated**. As a **Customer Service Representative** working in **Bogota, Colombia**, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture....

  • Customer Service Team Leader

    hace 7 meses

    San Vicente Ferrer, Colombia Kaplan A tiempo completo

    Job Description **Responsibilities**: - To manage Customer Care Executives through leading, developing, managing, and motivating them to complete customer related administration tasks and phone calls.- To supervise the workload of the team, to optimize service provision and administrative support for the operation of the Contact Centre.- To ensure that the...

  • Customer Service Associate Iii

    hace 1 semana

    San Vicente Ferrer, Colombia TE Connectivity A tiempo completo

    TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...

  • Senior Customer Service Engineer

    hace 6 días

    San Vicente Ferrer, Colombia SEAL Consulting A tiempo completo

    About Lumen The Role Provides pre - and post-sales support to major Regional Wholesale and Global Accounts, with the objective of protecting and growing revenue associated with regional Latin American Accounts, as well as ensuring a positive customer experience. The Main Responsibilities - Provides pre - and post-sales support to Global Accounts with...

  • Customer Service Representative

    hace 5 días

    San Vicente Ferrer, Colombia ContactPoint 360 A tiempo completo

    Become part of one of the companies with the highest growing rate in Colombia and excellent work environment!!! We are looking for Bilingual Customer Service Agents for customer service campaign, if you have high level, we are waiting for you!! **Requisitos**: Inglés B2+ (90%) ¿Qué te ofrecemos? Contrato a término indefinido Salario base de $2.100.000...

  • Customer Service Representative Bilingue

    hace 7 meses

    San Vicente Ferrer, Colombia DSolutions A tiempo completo

    Who are we? We are a law firm based out of the United States that is responsible for thousands of Clients. We help Americans get out of debt by settling their debt for pennies on the dollar. This would be the THIRD WAVE so this is the time to join us. We are looking for driven hardworking individuals to join us and make a career out of this...

  • Rep I

    hace 4 días

    San Vicente Ferrer, Colombia AmerisourceBergen A tiempo completo

    - What you will be doing- (_RESUMEN DE LA POSICIÓN_):Under the supervision of the Customer Service Supervisor, is responsible to coordinate the cooperation between his/her work area with all other areas of the company such that the flow of information is always friction free, unfettered, and ensuring a positive comprehensive coordination. He/She is...