Process & Business Analyst - Operational Excellence
hace 7 horas
Company Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model. For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships. Sutherland Unlocking digital performance. Delivering measurable results. Job Description: About the Role We are seeking a highly analytical and detail-oriented Process & Business Analyst to support operational excellence initiatives for a global technology client. This role is critical in identifying process improvement opportunities, mapping workflows, and driving reengineering efforts across service delivery teams. The ideal candidate will have proven experience in process analysis, strong presentation skills, and proficiency in process mapping tools. Key Responsibilities Analyze existing business processes, identify inefficiencies, and design process maps using Microsoft Visio or similar tools to support operational excellence initiatives. Collaborate with operations and leadership teams to drive continuous improvement and process reengineering efforts. Conduct stakeholder interviews and workshops to gather requirements, validate process flows, and present findings through professional presentations. Participate in a process creation test as part of the hiring process. Qualifications: Qualifications Bachelor’s degree in Business Administration, Industrial Engineering, Systems Engineering, or a related field. (Master’s degree is preferred.) Minimum 2 years of experience in process analysis, business analysis, or continuous improvement roles. Proficiency in process mapping tools such as Microsoft Visio , Lucidchart, or Bizagi. Strong presentation and communication skills in English (B1 level or higher). Demonstrated ability to work collaboratively with cross-functional teams and independently when needed. Attention to detail and a structured approach to documentation and analysis. Preferred Skills Technical certifications in Lean Six Sigma (Yellow Belt) , BPM, or process improvement methodologies. Familiarity with operational environments such as customer service, back-office, or shared services. Experience supporting both internal operations and client-facing process initiatives . Additional Information: All your information will be kept confidential according to guidelines. #J-18808-Ljbffr
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Perímetro Urbano Barranquilla, Colombia Sutherland A tiempo completoA global technology company in Barranquilla is seeking a highly analytical Process & Business Analyst to support operational excellence initiatives. In this role, you will analyze existing business processes and collaborate with teams to drive improvements. The ideal candidate will possess a Bachelor’s degree and a minimum of 2 years of experience in...
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Process & Business Analyst – Operational Excellence
hace 7 horas
Perímetro Urbano Barranquilla, Colombia Sutherland Global A tiempo completoCompany Description: About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve...
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Process & Business Analyst – Operational Excellence
hace 7 horas
Perímetro Urbano Barranquilla, Colombia Sutherland A tiempo completoAbout Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence. We’ve created over 200...
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Operational Excellence Analyst
hace 7 horas
Barranquilla, Colombia Sutherland Global A tiempo completoA global technology firm located in Colombia is looking for a detail-oriented Process & Business Analyst to support operational excellence initiatives. The ideal candidate will analyze business processes, identify inefficiencies, and drive process reengineering efforts. Applicants should have a Bachelor's degree, at least 2 years of experience in process...
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Servicenow Business Analyst
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Barranquilla, Colombia Cognizant A tiempo completo**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently looking for...
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Servicenow Merge Business Analyst
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Barranquilla, Colombia Cognizant A tiempo completo**At #Cognizant, we have an ideal opportunity for you to be part of one of the largest companies in the digital industry worldwide. A company where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant, we promote an inclusive culture where we value different perspectives.** We are currently looking for...
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Sales and Customer Service Excellence Manager
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Operations Manager 3pl
hace 4 días
Barranquilla, Colombia Core Logistics A tiempo completo**JOB TITLE** Operations Manager 3PL **DESCRIPTION** As an Operations Manager, you will oversee the daily operations of our teams, ensuring efficiency and excellence across all processes. You will work closely with team leads, cross-functional departments, and senior management to achieve company goals and ensure that operations run seamlessly. Core is a...
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Service Desk Analyst Level 1
hace 7 días
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Analyst L1 is the first point of contact for the users who call our IT Service Desk while providing the highest level of customer service. In a senior position, the analyst is expected to work according to his expertise with different accounts, demonstrating all his knowledge. **Responsibilities**: - Perform Incident and...
