Rep II, IT Support
hace 2 semanas
Rep II, IT Support page is loaded## Rep II, IT Supportlocations: Bogotatime type: Full timeposted on: Publicado hoyjob requisition id: **Lo que traeremos:**En TransUnion, tenemos un ambiente acogedor y enérgico que fomenta la colaboración y la innovación. Estamos explorando constantemente nuevas tecnologías y herramientas para ser ágiles. Este ambiente da a nuestra gente la oportunidad de perfeccionar sus habilidades actuales y construir nuevas capacidades, mientras descubren su genio. Ven a formar parte de nuestro equipo Trabajarás con gente estupenda, productos pioneros y tecnología punta. DESCRIPCIÓN DEL PUESTO DE TRABAJO Esta es una posición de soporte de nivel de entrada responsable de proporcionar una experiencia de servicio al cliente increíble y memorable con cada interacción. Esta posición apoya a clientes B2B internos y externos a través de canales de soporte designados, como el teléfono y/o medios electrónicos.**Lo que traerás:**Esta es una posición de soporte de nivel de entrada responsable de proporcionar una experiencia de servicio al cliente increíble y memorable con cada interacción. Esta posición apoya a clientes B2B internos y externos a través de canales de soporte designados, como el teléfono y/o medios electrónicos.**Impacto que harás:*** Proporcionar soporte y clasificación técnica de primer nivel a la hora de procesar y responder solicitudes a través de una variedad de canales de soporte como teléfono, sistema de tickets ITSM y correo electrónico.* Evaluar las necesidades de atención al cliente, guiando y asistiendo a los clientes en los procedimientos establecidos para solicitar equipos, reubicaciones, instalación de software, inicio de sesión o cambios de programación.* Asistir a los miembros del equipo de nivel 2/3 en proyectos de apoyo y operaciones departamentales según lo requieran o lo soliciten.* Proporcionar un servicio al cliente excepcional a todos nuestros clientes internos y externos siendo cortés, educado y amigable con todos aquellos a quienes servimos.* Reconocer y abordar los problemas del cliente para determinar las necesidades generales de soporte y la ruta de resolución adecuada.* Buscar posibles resoluciones o el escalamiento de solicitudes individuales a un equipo de soporte más elevado.This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Título de trabajo de TransUnion:Rep II, IT Support#J-18808-Ljbffr
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