Technical Account Manager

hace 1 semana

Bogotá, Colombia Sutherland Global Services SGS A tiempo completo

Overview Sutherland is seeking an attentive and goal‑oriented person to join the Technical Account Manager team for technical support group at NICE Actimize. The Support Technical Account Manager (TAM) serves as a trusted advisor to NICE Actimize clients, managing both proactive and reactive support to align client priorities with company goals. The TAM acts as the main point of contact between clients and support teams, driving technical communication, resolution, and best practices. Responsibilities Build strong relationships across client teams, oversee escalations and critical issues, and ensure clients get maximum value from their Actimize solutions. Manage proactive and reactive support, align client priorities, and maintain high customer interaction levels. Qualifications 5+ years of experience in technical service, technical support or delivery environment with high customer interaction. At least 1 or 2 years of experience in client‑facing roles such as Technical Account Manager, Program Manager, Project Manager, Incident Manager, Situation Manager. Experience with cloud operations is preferred. International client experience preferred. Degree in computer science, engineering or equivalent work experience. Excellent organizational and communication skills. Strong ability to use facts and data to influence decisions. Experienced in prioritizing and making appropriate decisions. Proven ability to meet deadlines and maintain quality standards. Experienced in managing client expectations. B2 or higher English communication skills. Education Requirements Minimum university degree or professional career. 5 years of experience. English language skills required. #J-18808-Ljbffr

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