Director of Operations

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty‑three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever‑changing world. What We Offer: At TaskUs, we prioritize our employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee’s career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Want to be part of a company that is changing the game for some of the world’s most notable brands and disruptive companies? We thought so. The Director of Operations will be responsible for the overall success of one of our newest sites. This specialized team will focus on creating and refining workflows for a premier social media company. As the Director, you will contribute to the overall client satisfaction, retention, and account profitability by ensuring operational performance standards are met and continuously improved. At TaskUs we look for individuals who are constantly striving for excellence in both their personal and professional lives. Our rapid growth demands high performance, and we’re proud to say that we have a talented and motivated team along for the ride. If you’re looking for a new challenge or just want to be a part of something historic, join us. Let’s change the way the world works. Responsibilities Oversee and direct the activities of a premier account, with all Team Leaders and Staff assigned to this account. Responsible for operations including analyzing workflow to identify inefficiencies, developing policies to improve the process, implementing change, and tracking progress. Responsible for regular and often daily interactions with all the company departments/ campaign team leaders and the entire management team. Maintain an open line of communication between staff and senior management. Responsible for all aspects of operations which include, but not limited to: monitoring operations staffing, provide temporary coverage and training; provision of excellent client service, problem resolution and the like. Partner with client and upper management in developing operational procedures. Ensure compliance with all established policies and procedures. Set team and individual KPIs and provide regular, actionable feedback. Build and maintain productive, cross-functional relationships with internal teams. Keep up to date with industry trends and identifies areas of opportunity to drive improvements. Maintain all content moderation guidelines, reference documents, and training materials to ensure they are current and complete. Qualifications BA/BS in Business Administration or related field or equivalent experience, at least 3 year(s) of working experience in the related field is required. Experience managing employee performance in Sales, Service, and/or Technical Support. Direct people management experience a must. Strong computer skills required, especially in using MS Office applications. Should have a track record of meeting targets and delivering on targets. Excellent verbal and written communication and customer service skills. Ability to multi‑task and work in a fast‑paced, high‑stress environment. Ability to build productive business relationships with clients. Strong organizational, analytical and managerial skills. Must possess a professional, courteous, and resilient attitude. Standing and sitting for sustained periods of time, at least 50%. Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Location & Modality Cali, Colombia On Site. How We Partner To Protect You TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL: #J-18808-Ljbffr