Retention Specialist
hace 1 semana
Retention Specialist Join to apply for the Retention Specialist role at GlowTouch Technologies About the Role Unify CX is looking for an extraordinary Retention Specialist to join our motivated and ambitious team. What Will You Do? Engage with customers who are at risk of discontinuing services to understand their concerns and present solutions that encourage continued use of our broadband and video offerings Effectively handle escalated issues, offering prompt and satisfactory resolutions to build customer trust and loyalty Promote additional products, services, or upgrades that align with the customer’s needs and enhance their overall experience Monitor retention trends, analyze customer feedback, and provide insights to improve retention strategies Develop meaningful connections with customers through active listening, empathy, and personalized communication Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards Collaborate with internal teams to refine processes and enhance customer experiences. Be skilled in multi-tasking while effectively navigating across multiple technology platforms and systems Maintain customer records by updating account information Who You Are: To be considered, candidates are expected to have the following: Required Qualifications Excellent English skills - proper written and oral grammar High school diploma or equivalent. Minimum 6 months to 1 year of experience in retention or account management roles. Strong interpersonal and communication skills, with the ability to de‑escalate and resolve conflicts. A customer‑first mindset with a focus on building long‑term relationships. Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office). Demonstrated ability to meet retention or performance goals in a metrics‑driven environment. Problem‑solving skills and the ability to adapt to customer needs in real time. Ability to thrive and remain positive in a constantly changing environment Preferred Qualifications At least 1 year of experience in the broadband, telecommunications, or video services industry. Knowledge of customer retention strategies and techniques. Familiarity with data analysis tools or reporting software. Familiarity with inbound sales techniques and objection‑handling strategies About UnifyCX UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI‑driven tools like GoTalent.AI, Voice of Customer, and automatic QA. Our outcome‑based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority‑owned business and an EOE employer who welcomes diversity. #J-18808-Ljbffr
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Retention Specialist
hace 2 días
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoUnify CX is looking for an extraordinary Retention Specialist to join our motivated and ambitious team. What Will You Do? We are looking for a proactive and results-oriented Retention Specialist to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their concerns,...
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Retention Specialist on site
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoRetention Specialist on site Unify CX is looking for an extraordinary Retention Specialist to join our on site motivated and ambitious team. What Will You Do? We are looking for a proactive and results-oriented Retention Specialist to focus on retaining and strengthening relationships with our valued customers by addressing their concerns, identifying...
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Retention Specialist — Elevate Loyalty
hace 1 semana
Perímetro Urbano Barranquilla, Colombia GlowTouch Technologies A tiempo completoA leading technology services provider is seeking a Retention Specialist based in Barranquilla. The role involves engaging with customers at risk of discontinuing services, promoting additional products, and managing escalated issues. Candidates should have excellent English skills and a high school diploma, with at least 6 months to a year of experience in...
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Retention Specialist on site
hace 2 días
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoUnify CX Unify CX is looking for an extraordinary Retention Specialist to join our on site motivated and ambitious team. What Will You Do? We are looking for a proactive and results-oriented Retention Specialist to join our team. In this critical role, you will focus on retaining and strengthening relationships with our valued customers by addressing their...
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On-Site Retention Specialist: Build Loyalty
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoA leading business consulting firm in Barranquilla, Colombia, is searching for a proactive Retention Specialist to join their on-site team. This role will focus on strengthening customer relationships, addressing concerns, and enhancing service loyalty. Candidates should possess excellent English skills at the B2+/C1 level and have at least 2 years of...
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Perímetro Urbano Medellín, Colombia Fusion CX A tiempo completoA customer service company is seeking a Customer Service Associate for their Inbound Retention team in Medellín, Colombia. In this role, you will help retain customers by addressing their concerns and providing tailored solutions. Ideal candidates will have strong negotiation and problem-solving skills, along with at least 6 months of relevant call center...
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Strategic Business Development
hace 7 días
Perimetro Urbano Pereira, Colombia PRIMO A tiempo completoA logistics company in Colombia seeks a Business Development Specialist to enhance strategic client relationships and drive growth. You will manage a $4M portfolio, ensure retention, and lead business reviews, requiring strong consultative sales skills and proficiency in HubSpot. Ideal candidates are proactive, data-savvy, and fluent in English. This role...
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Business Development Specialist
hace 7 días
Perimetro Urbano Pereira, Colombia PRIMO A tiempo completoDirect message the job poster from PRIMO At PRIMO , we are seeking a Business Development Specialist who is passionate about building strategic client relationships and driving sustainable growth. This role is key to maximizing the value of our existing portfolio by combining consultative management, data analysis, and a strong focus on exceptional customer...
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Virtual Card Specialist
hace 2 semanas
Perímetro Urbano Medellín, Colombia Tipalti A tiempo completoVirtual Card Payment Processing SpecialistThe Payment Processing specialist is part of a growing global team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. This role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for...
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Techical Training specialist
hace 4 días
Perímetro Urbano Barranquilla, Colombia Experian Group A tiempo completoAs a leading global software and product organisation, Experian needs the very best capability and talent in our product and engineering roles. And to attract and retain the very best talent, our goal is to offer unrivalled opportunities to grow careers and develop your skills. This role sits as part of a team who ensure that our Product teams have access to...
