Customer Service Agent

Join to apply for the Customer Service Agent role at iVisa Get AI-powered advice on this job and more exclusive features. We’re growing Do not miss the opportunity to be a part of our global team as our Customer Service Agent . About us: At iVisa we believe that traveling should be simple. That’s why over 1 million travelers have chosen us to facilitate their passports, visas, and other travel documents. We are the easiest, fastest, and simplest solution in the market. Our company is growing 80% year on year. We know our biggest strength is our people and we’re looking for the right new team members to help propel our culture and achieve our goals. Above all else, we always have fun The Global CSA at iVisa is expected to be a subject matter expert in one of iVisa’s products, and an expert in the field of international travel, being able to provide answers to customer questions and proactively assist in preparing documents for travel. Why iVisa? Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues. Truly remote‑first work environment: work from anywhere or everywhere – we encourage global travel. Training Allowance: Access an outstanding learning platform to facilitate your professional growth. Extended Family Leave policy: Our policy covers all birthing parents, non‑birthing parents, and adopting parents. Thrive in a highly tech‑savvy company equipped with cutting‑edge tools and the power to make a substantial impact. Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives. Rest and Relaxation: We offer flexible PTO for all employees. As a Customer Service Agent you'll be responsible for: Deliver exceptional, clear, detailed, empathetic, and customer‑focused support via Intercom (chat/email) and occasional phone calls, consistently meeting KPIs. Proactively enhance customer satisfaction in every interaction, demonstrating passion for outstanding service and iVisa's offerings. Efficiently resolve customer inquiries (basic to complex) across various communication channels. Champion customer needs by identifying trends, suggesting improvements, and providing feedback on products, processes, and experience. Collaborate effectively within a supportive team to foster a positive and productive environment. Go beyond standard responses by analyzing individual customer needs and preferences to offer tailored solutions and recommendations that directly address their unique circumstances and enhance their iVisa experience. What will make us choose you? +1 year in bilingual customer service. Strong enthusiasm for exceeding customer expectations and a proactive drive to learn and provide superior support. Fluency in English (written and spoken) with excellent communication skills, including clear articulation, active listening, and empathy. A proactive, empowered, and energetic approach with a desire to challenge and improve current practices. Proficiency in computer skills and navigating multiple systems. Reliable high‑speed internet connection for consistent performance. Previous experience or knowledge in travel services or travel documentation processing is a plus. iVisa ensures equal employment opportunity to all employees and applicants without discrimination or harassment based on race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, marital status, or medical condition. Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service and Information Technology IT Services and IT Consulting Referrals increase your chances of interviewing at iVisa by 2x #J-18808-Ljbffr