GBS Intermediate Fraud Analyst
hace 1 semana
Position Summary This position monitors, measures, and communicates fraud exposure and potential risks to minimize fraud through investigating suspicious use of UPS products, processes, and services. The role requires strong investigation skills to conduct thorough inquiries, gather evidence, and validate information, and sound decision-making to resolve cases effectively and mitigate risk. He/she provides direction and support, documents processes and procedures related to Fraud Mitigation Team activities, and communicates customer needs. The position also demands strong communication, organization, planning, and problem‑solving skills. Performs other tasks as requested. Responsibilities Monitor, measure, and communicate fraud exposure and potential risks to minimize fraud. Review, respond, and take action on customer inquiries related to fraud. Investigate suspicious use of UPS products, processes, and services. Assess account registrations for fraudulent activity, including canceling user IDs, approving adjustments, and other credit activities to prevent additional losses. Collaborate with all levels of management, both internal and external, to resolve fraud‑related issues. Interface directly with customers to address concerns and provide solutions. Document and communicate customer needs and frustrations related to the implementation of UPS fraud solutions. Maintain accurate records of investigations, actions taken, and outcomes. Support continuous improvement initiatives to strengthen fraud prevention processes. Profile Professional or technologist in finance, administration, or related fields OR minimum of 3 years of experience in fraud investigation or related areas. Mandatory Skills Fluency in English (written and verbal), including strong comprehension. Proficient in Microsoft applications (Access, Excel, Word, etc.). Strong analytical and investigative skills with the ability to make sound decisions under pressure. Preferred Skills Customer Service, Credit Collection or Billing experience. Understanding of general finance and accounting practices (Billing, A/R, customer profile software applications). Fraud‑related investigation and conflict management skills. Strong customer relationship management skills. Effective time management, flexibility, and ability to adapt to change. Shift March to October: 7:00 AM – 4:30 PM November to February: 8:00 AM – 5:30 PM Availability to work some holidays. Other Information Position Grade: 8 | Work Modality: Hybrid | Total Open Positions: 2 | Employee Type: Permanent | Location: Medellin, Antioquia, Colombia | Seniority Level: Mid‑Senior level | Employment Type: Full‑time | Job Function: Finance and Sales | English Level: 75% UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. #J-18808-Ljbffr
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GBS Fraud Analyst
hace 1 semana
WorkFromHome, Colombia UPS A tiempo completoPosition Summary This position monitors, measures, and communicates fraud exposure and potential risks to minimize fraud through investigating suspicious use of UPS products, processes, and services. The role requires strong investigation skills to conduct thorough inquiries, gather evidence, and validate information, as well as sound decision‑making to...
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Fraud Prevention Analyst
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hace 3 horas
WorkFromHome, Colombia Tata Consultancy Services A tiempo completoQuieres unirse a uno de los mejores proveedores de soluciones tecnológicas? Somos Tata Consultancy Services, una multinacional India con operaciones desde 1968 en el sector de tecnología y una de las empresas más antiguas en el Top 10 de empresas de TI en la actualidad. Actualmente nos encontramos en la búsqueda de un Business Systems Analyst - Fully...
