Customer Success Manager, SMB

Join to apply for the Customer Success Manager, SMB role at Deel Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly. Among the largest globally distributed companies in the world, our team of 7,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. Why should you be part of our success story? As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world‑class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Captera, Apple and Google. With our momentum—backed by a $17.3 billion valuation and $1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought‑after leader in the transformation of global work. Who Are You? You'll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long‑term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product‑related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You are a passionate business builder at heart. You get energized by tackling complex, challenging, often ambiguous problems and driving real impact across a business. You are not afraid to get your hands dirty to deliver projects. You are a talented generalist at home, diving into data for insights, and confident in cross‑functional project management with multiple stakeholders. Working with great people is a non‑negotiable priority because you thrive in a highly collaborative, high‑performance team. If that is you, join our team Duties Accounts: The Customer Success Manager will be responsible for a high volume of SMB accounts. Risk: Identify and flag risks that will lead to customer churn. Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. Provide a high‑quality experience to our customers on a day‑to‑day basis. Coordinate with internal stakeholders to ensure timely response and completion of customer requests. Drive adoption of platform features that will lead to a better customer experience and better retention. Requirements 2+ years of experience. Past history of elite performance. Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers. Strong desire to be in the technology space. Relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them. Quantitatively inclined and data savvy; enjoys drawing insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations. Reliable, motivated self‑starter with a passionate growth mentality; enjoys fast‑paced environments, isn’t deterred by setbacks or pivots, and thrives in roles requiring a very high degree of responsibility. Solid track record of achievement—e.g., success in a top‑tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards. Strong analytical foundation with the ability to manipulate and synthesize data. Curious by nature and interested in making an impact. Some things you’ll enjoy Stock grant opportunities dependent on your role, employment status and location. Additional perks and benefits based on your employment status and country. The flexibility of remote work, including optional WeWork access. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Equal Opportunity Employer At Deel, we’re an equal‑opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. Deel will provide accommodations on request throughout the recruitment, selection and assessment process for applicants with disabilities. If you require accommodations, please inform our Talent Acquisition Team via this link and a team member will be in touch to ensure your equal participation. If you have difficulty accessing the form, please email at #J-18808-Ljbffr