Senior Scrum Master

Company Description

Amwell digitally empowers payers, providers and innovators, enabling an ecosystem of care that spans across in-person, virtual and automated care.

Amwell provides a leading hybrid care enablement platform in the United States and globally, connecting and enabling providers, payers, patients, and innovators to deliver greater access to more affordable, higher quality care.

Amwell believes that hybrid care delivery will transform healthcare. The company offers a single, comprehensive platform to support all digital health needs from urgent to acute and post-acute care, as well as chronic care management and healthy living.

With nearly two decades of experience, Amwell powers the hybrid care of more than 55 health plans, which collectively represent more than 90 million covered lives, and many of the nation’s largest health systems, representing over 2,000 hospitals, have access to Amwell solutions.

For more information, please visit Amwell.com .

Brief Overview:

As SR. Scrum Master, you will serve a critical role in the successful delivery of software solutions for our enterprise platform. You will work with our development teams and their stakeholders to drive successful software delivery leveraging scaled agile principles, processes, and best practices. You will be a champion of agile software development methodologies by providing agile coaching and facilitating domain and team-level ceremonies such as backlog refinement, sprint reviews, and retrospectives to drive incremental improvement.

This versatile role is ideal for a process-oriented, adaptive leader that understands the value of leveraging data analytics, curated artifacts, and soft skills to empower highly efficient software development in a matrixed environment. The scrum master will ensure that our teams deliver efficiently and effectively on their top priorities with quality. This will be achieved by ensuring that the team’s backlog is healthy, and that blockers are addressed both in real time and prevented in future sprints through retrospective-driven process improvement.

Core Responsibilities:

• Become a subject matter expert in how Amwell delivers products to its clients.
• Drive operational success for our software development teams through identifying, managing, and resolving impediments across development teams.
• Drive delivery at the team level by ensuring the following:
  • Priorities are clear and understood across the team.
  • Work is properly broken down and understood across all roles on the team.
  • Dependencies are understood and managed effectively.
  • Sprints are responsibly planned based on team priorities, capacity, and skill sets.
  • Team level delivery plans account for all SDLC activities including implementation, quality assurance, documentation, release coordination.
  • Risks are identified and escalated when necessary.
  • Processes are adhered to and data hygiene is maintained for transparency and insight gathering.
  • Facilitate scrum ceremonies at a team level (Planning, refinement, reviews, retrospectives, RCAs, and any other ceremonies necessary to drive efficient and effective software development).
  • Support quality production deployments by managing a release process that substantiates readiness and quality standards have been achieved.
  • Aid in the establishment, implementation, and adherence of SLDC processes to support efficient software development, and actionable, outcome-focused data analysis.
  • Explain information and persuade others in complex situations. Effectively interact, negotiate, and influence project teams and business partners to deliver acceptable solutions and results.
  • Drive decision-making and issue-resolution utilizing actionable data and metrics.
  • Provide agile and scrum methodology guidance to our development teams to encourage and drive forward incremental improvement.
  • Leverage expertise in operational excellence best practices and quantitative strategies to ensure highly efficient software development teams (Consistency, Reliability, Quality, Dependability, etc.).
• Qualifications:
  • 5+ years as a Scrum Master, Agile Coach, or Agile Practitioner.
  • Scrum Master Certification(s): At minimum, Professional Scrum Master (PSM) or Certified Scrum Master (CSM). Additional certifications a plus: SPS, PSF, ACSM.
  • Strong understanding of software development processes. Experience with agile software methodologies. LeSS Huge experience is a plus.
  • Proven Experience with Agile Practices: Demonstrated understanding and experience in implementing Agile methodologies beyond theoretical knowledge.
  • Demonstrated examples of exceptional emotional maturity and EQ.
  • Understanding of microservices architecture, and DevOps concepts such as CI/CD, blue/green deployments, DORA metrics, etc.
  • Health Care industry experience a plus.
  • Ability to influence without direct authority. Worked in small, start-up environments as well as larger environments with the savvy to know how to best scale and build organizational capabilities, processes, and tools.
  • Passionate team player who is dedicated to the growth and development of the company, product, team, and individual.
  • Fluency in agile product delivery tools (Aha, Jira, Confluence).
  • Ability to guide, coach, and motivate teams towards achieving their goals while fostering an environment of collaboration and continuous improvement.
  • Excellent verbal and written communication skills to liaise between the team, stakeholders, and other external parties.
  • Capability to facilitate meetings effectively, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
  • Flexibility to adapt to changing project needs and overcome challenges with a positive attitude.
  • A strong analytical ability to solve issues that the team faces during the project lifecycle.

Job Level: P3

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic.

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are

Additional Benefits

• Medical Plan Coverage provided by Colmédica:
  • 100% paid by Amwell for employee coverage.
  • 50% paid for spouse or dependent coverage.
• Plan Coverage provided by Pan American:
  • Paid 100% by Amwell for 12 monthly salaries.
• Hybrid Allowance:
  • 311,850 COP provided by Amwell.
• Paid Time Off:
  • 20 days of Annual Leave.
  • 4 Mental Health Days.
  • 1 Day of Service/Volunteering.
  • 1 Day for Birthday (taken within birthday month).
  • 1 day of family day per 6 months.
• Maternity Leave: 18 weeks paid by Amwell.
• Parental/Paternity Leave: 2 mandatory weeks + 4 weeks paid by Amwell for a total of 6 weeks paid by Amwell.
• Mental Health and Resiliency: You have access to Calm at no cost.
• Virtual Second Opinion with the Cleveland Clinic Coverage provided by Amwell at no cost for employees.
• LinkedIn Learning provided by Amwell at no cost.
• Rewards and Recognition: Employees will be eligible to participate in Amwell’s recognition program, Bucketlist.
• Service Anniversaries: Employees will receive recognition and points via Bucketlist for service milestones.
• Annual Bonus: Employees will be eligible for Amwell’s Corporate Performance Bonus Program.
• Referral Program: Employees may be eligible for a referral bonus for referring candidates to open roles.