Empleos actuales relacionados con Team Lead - Perímetro Urbano Barranquilla - Movate
-
Team Lead
hace 5 días
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoUnifyCX is growing and we are looking for a Call Center Team Lead to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest location! What Will You Do? The Call Center Team Lead is responsible for overseeing and guiding a team of customer service representatives to ensure exceptional service delivery and...
-
Customer Service Team Lead
hace 1 semana
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Customer Service Lead will provide professional business and customer service support, both individually and as part of a project team, with a focus on assisting Auxis customer service clients to ensure high levels of customer satisfaction and productivity. The Customer Service Lead will be the primary customer interface for trouble...
-
Team Lead
hace 2 semanas
Barranquilla Metropolitan Area, Colombia OP360 (OfficePartners360) A tiempo completoOP360 is looking for youAre you passionate about guiding others, ensuring excellent customer experiences, and creating a supportive work environment? We are looking for a results-driven Team Leader to oversee and support our Customer Care Representatives. You will be responsible for monitoring team performance, coaching and developing agents, and driving...
-
Service Desk Team Lead
hace 6 días
Barranquilla, Colombia Auxis A tiempo completoJob Summary: **Job Objective**: The Service Desk Lead (SDLEAD) main role is to coach, train, and supervise a team of Service Desk Analysts. The SDLEAD will provide the team with leadership and constant coaching to ensure best practices within the team, team development, and the expectations and goals achievement. The SDLEAD should handle critical customer...
-
Team Lead
hace 2 días
Barranquilla, Colombia Jumio Corporation A tiempo completo**Role Title**: Team Lead - IT **Reporting to**: IT Assistant Manager - Operations **Area**: IT **Location**: Barranquilla, Colombia **Role Purpose**: Manage team members & align tasks as per priority, Empowering team members with skills to improve their technical knowledge, support to fix issues in 24 X 7 Mixed WFH and WFO environments. Monitoring...
-
Service Desk Team Lead
hace 2 semanas
Barranquilla, Colombia Auxis A tiempo completoJob Summary: The Service Desk Team Lead is a pivotal role responsible for providing leadership, coaching, and supervision to our Service Desk Analysts. We seek a highly motivated individual to ensure the team's high-quality service delivery, manage performance, handle critical incidents, and contribute to continuous improvement within the service...
-
Copywriter Team Lead
hace 2 semanas
Barranquilla, Colombia SellCord A tiempo completo**Job Logistics Summary**: **Position**: Copywriter Team Lead **Type**: Full-Time **Location**: Barranquilla, Colombia Hybrid **Compensation**:Dependent on Experience **Who We Are** SellCord is a leading agency specializing in launching and scaling brands exclusively on Walmart. As Walmart-approved partners, we are dedicated to helping businesses succeed in...
-
Quality Assurance
hace 2 semanas
Barranquilla, Colombia unifyCX A tiempo completo**UnifyCX** is growing and looking for a **Quality Assurance (QA) Team Lead** to join our motivated and ambitious team in Barranquilla. **What Will You Do?** This role is responsible for ensuring that customer interactions meet company standards and client expectations by coaching, mentoring, and managing a team of QA Analysts. The QA Team Lead plays a...
-
Team Manager/team Leader
hace 1 semana
Barranquilla, Colombia Sutherland A tiempo completoAt Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a **Team Manager** who will lead, develop and motivate a high-performance team of support professionals. If you believe you have...
-
Perímetro Urbano Popayán, Colombia Aqumen Business Solutions Ltd A tiempo completoA prestigious retail company in Chichester is seeking a Store Manager to lead a dedicated team. You will be responsible for achieving sales goals, staff training, and maintaining high standards of customer service. The ideal candidate should have proven experience in retail management, excellent communication and leadership skills, and be adept in stock...
Team Lead
hace 2 semanas
At Movate we are seeking a dynamic and motivated Team Lead to oversee the day-to-day operations. The successful candidate will be responsible for managing and supporting a team of customer service agents, ensuring operational excellence, and maintaining high levels of customer satisfaction. This role requires strong leadership skills, a customer‑first mindset, and the ability to foster a positive and productive work environment. Key Responsibilities Team Management: Supervise and provide guidance to a team of customer service agents, ensuring they meet performance targets and deliver outstanding service to customers. Performance Monitoring: Track and assess individual and team performance against key metrics (KPIs), providing coaching and development opportunities to improve results. Customer Experience: Ensure a seamless and welcoming experience for all customers by maintaining high standards of service. Training and Development: Conduct training sessions and regular coaching to develop team members' skills and keep them up to date on product knowledge and service protocols. Problem Solving: Handle escalations and resolve customer issues promptly, using discretion and effective communication to address concerns. Operational Efficiency: Manage scheduling, attendance, and workflow to ensure adequate coverage and efficient operations. Reporting: Compile and present reports on team performance, customer feedback, and other key metrics to management. Collaboration: Work closely with other departments to align on objectives, share insights, and address any cross‑functional challenges. Continuous Improvement: Identify areas for process improvements and implement strategies to enhance service quality and operational efficiency. Requirements Proven experience of minimum 1 year in a leadership or supervisory role in a contact center. Excellent communication and interpersonal skills, with the ability to motivate and support team members. Strong problem‑solving abilities and a customer‑centric approach to resolving issues. Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment. Proficient in using Microsoft Office and CRM systems. Advanced English is required. Schedule flexibility. On‑site positions. Benefits and perks Indefinite contract Good job environment Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Movate by 2x Barranquilla Metropolitan Area 3 weeks ago #J-18808-Ljbffr
