Customer Success Specialist

hace 3 meses


Bogota, Colombia Healthatom A tiempo completo
En Healthatom estamos revolucionando la industria de la salud, usando la tecnología como una herramienta poderosa. Por eso, creamos soluciones que facilitan la gestión del día a día de cientos de clínicas, consultas y centros médicos.
Como Healthatomers, compartimos un propósito en común**:mejorar la calidad y el acceso a la salud de las personas**. Operamos en más de 20 países y atendemos a más de 10 mil clientes, pero no nos detenemos ahí, nuestro crecimiento es imparable
**¿A quién buscamos?**
**¿Qué harás?**
- Reducir la tasa churn, a través del acompañamiento al cliente y las distintas estrategias que se puedan aplicar.
- Acompañar la cartera de clientes asignada durante todo su Customer Journey para que su experiência sea extraordinaria.
- Monitorear e incentivar la usabilidad de la plataforma por parte de los clientes.
- Aplicar iniciativas de engagement y retención de clientes.
- Mantener contacto permanente con las áreas internas de la empresa para gestionar de forma eficiente los requerimientos de clientes.
- Recopilar toda la información que el cliente nos traspasa (feedback, puntos de mejora, necesidades, reconocimientos, etc) y compartirla de forma ordenada con el área correspondiente.
- Gestionar a diario las tareas y proyectos relacionados a sus funciones.
**¿Qué esperamos de ti?**
- Profesional con experiência trabajando en Customer Success.
- Manejo de CRM de clientes.
- +2 años de experiência en área de clientes.
- Experiência en gestión y seguimiento de clientes.
- Experiência trabajando en empresa SaaS.
**Nos resultaría interesante si cuentas con...**
- Experiência trabajando en empresas relacionadas a la industria de la salud.
**¿Qué tenemos para ti?**
- Días extra de vacaciones, para que recargues energías y aproveches al máximo tus momentos de descanso.
- Porque sabemos que hay que celebrar la vida en grande, disfruta de tu cumpleaños con un merecido día libre.
- Tendrás la posibilidad de trabajar de forma remota.
- Posibilidad de acceder a cursos de formación complementaria.
- Tendrás acceso a telemedicina, nutrición y psicología para promover tu salud física y mental.
- Para nuestros/as Healthatomers en Chile, ofrecemos un** **seguro complementario de salud.

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