Customer Experience Agent
hace 2 semanas
The Role We are seeking a Customer Experience Agent for a new Digital Partnership , a business dedicated to creating seamless travel experiences for sports fans worldwide. This position blends sales, service, and hospitality , ensuring every client interaction reflects our commitment to excellence. The ideal candidate is proactive, personable, and skilled at turning every conversation into an opportunity to enhance the customer journey. Location Barranquilla, Colombia (on-site) Key Responsibilities Deliver outstanding customer service across various channels, including live chats, inbound and outbound calls. Assist and guide customers with inquiries and service-related questions, providing real-time support. Promote and reinforce the sale of services such as transportation, activities, and additional experiences. Ensure a smooth customer journey by addressing needs, concerns, or issues with empathy and efficiency. Support booking processes by confirming details, suggesting complementary services, and upselling when appropriate. Collaborate with internal departments to resolve issues and ensure a high standard of service delivery. Monitor and follow up on customer interactions to maintain high satisfaction and retention levels. What we’re looking for Strong communication and interpersonal abilities. Previous experience in customer service, preferably in hospitality or tourism. Sales-oriented mindset, with the ability to identify and act on opportunities to promote services. Proficiency in Microsoft Office (especially Excel), Google Sheets, and live chat or call center platforms. Ability to multitask and remain detail-oriented under pressure. Fluent in English – additional languages are a plus. Flexibility to work in dynamic, fast-paced environments. Strong organizational and problem-solving skills. Benefits Vacations: 15 business days, starts accumulating on the first day of employment. Schedule: Shifts to be determined on a weekly/monthly basis Discounted hotel rates for personal travel (after 3 month probation period) Addon: All legal benefits. About Us At Overseas Network, the story starts with YOU. Since 2000, we’ve built our success on people — the talent, creativity, and passion that fuel every journey we design. When you join our team, you’re not just filling a role; you’re becoming part of the story we tell the world. Our purpose is simple: every destination has a story to tell. Each department brings that vision to life in its own way. We continue to expand our business offerings into digital products, which are unique to the hospitality space. #J-18808-Ljbffr
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Customer Experience Agent
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Overseas Network A tiempo completoA global travel service provider is seeking a Customer Experience Agent in Barranquilla, Colombia. This role requires strong communication skills and a sales-oriented mindset to enhance the customer journey. Candidates should have prior customer service experience, fluency in English, and proficiency in tools like Microsoft Office. Benefits include vacation...
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Bilingual Customer Experience Specialist
hace 1 semana
Perímetro Urbano Barranquilla, Colombia Soft-G.Net A tiempo completoA dynamic outsourcing company in Barranquilla is looking for a Bilingual Customer Service Agent. The role involves handling inbound calls, providing customer information, and maintaining service quality standards. Candidates should have prior customer service experience and an English proficiency of B2-C1. This full-time position offers a competitive salary...
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Customer Experience Supervisor
hace 2 días
Perímetro Urbano Barranquilla, Colombia Overseas Network A tiempo completoNew Department • Startup Mindset • Hospitality-Centric About the Role We are launching a new customer experience division within our Digital Partnership—a product line designed to deliver seamless, high-touch travel solutions for sports fans worldwide. As Customer Experience Supervisor, you will help shape this new department from the ground up....
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Manager - Customer Experience
hace 1 semana
Barranquilla, Colombia Sutherland A tiempo completo**Contract Type**: - Brick and Mortar **Location**: - Barranquilla - //ATLANTICO **Date Published**: - 08-11-2025 **Job ID**: - REF31995Y Company Description: At Sutherland, we create exceptionally engineered brand experiences that are a perfect match for the real people (and real moments) they're made for. We do that by combining human-centered...
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Bilingual Customer Service Agent
hace 1 semana
Perímetro Urbano Barranquilla, Colombia Soft-G.Net A tiempo completoAbout the Role We’re expanding our team at Soft-G.Net and are looking for a talented Bilingual Customer Service Agent to deliver an outstanding customer experience across every interaction. As part of our Customer Service department, you’ll be responsible for managing calls, addressing customer questions, and providing timely, effective, and empathetic...
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Customer Experience Specialist — Entry Level
hace 4 días
Perímetro Urbano Barranquilla, Colombia Savant A tiempo completoA leading service provider in Barranquilla is seeking a Customer Service Representative to provide high-quality support to clients. The role involves responding to inquiries, resolving issues, and ensuring a positive customer experience. Ideal candidates possess strong communication skills and a service-oriented mindset. While experience in customer service...
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Customer Experience Specialist
hace 5 días
Perímetro Urbano Medellín, Colombia AnyRoad A tiempo completoAbout AnyRoadAnyRoad is the leader in experiential marketing software. We were founded on the belief that real-life, in-person experiences offer brands invaluable opportunities to build long-lasting relationships with their consumers, ultimately creating a community of brand advocates and accelerating revenue growth.AnyRoad offers the only unified platform...
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Bilingual Customer Service Agent
hace 7 días
Barranquilla, Atlántico, Colombia Soft-G A tiempo completo $3.300.000 - $20.000.000 al añoWe are looking for aBilingual Customer Service Agent (English level B2 to C1)to join our team atSoft-G.Net.In this role, you will be the main link between our customers and the company, ensuring anoutstanding customer experiencewith every interaction.We're seeking someone withstrong customer service experience, great communication skills, teamwork, and a...
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Customer Service Agents
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia GlowTouch Technologies A tiempo completoJoin to apply for the Customer Service Agents role at GlowTouch Technologies UnifyCX is growing and looking for Customer Service Agents to join our motivated and ambitious team in Barranquilla. What Will You Do? As a Customer Service Agent, you’ll be the first point of contact for our clients’ class members. You’ll handle inquiries via phone, email,...
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Customer Service Agents
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia UnifyCX A tiempo completoCustomer Service Agents UnifyCX is growing and looking for Customer Service Agents to join our motivated and ambitious team in Barranquilla. What Will You Do? As a Customer Service Agent, you’ll be the first point of contact for our clients’ class members. You’ll handle inquiries via phone, email, and written correspondence, always delivering accurate...
