Inside Account Associate

About the Role Achieves revenue and gross profit dollar targets by managing their customer base from an inside sales standpoint. Develops profitable customer relationships through efficient order management and effective handling of customer requests. Completes timely requests for information on bids, quotes, technical information and positioning of TD SYNNEX programs and services. What You'll Do Responsible for full order management, including placing orders, following up to ensure all holds are released, and providing tracking information to customers upon shipping (25%) Proactively contacts and develops a specified account base, and prospects for new business opportunities to achieve growth and profit targets. (25%) Effectively manages customer experience by responding to all quotes, bids and orders through multiple modes of communication (phone, email, instant messenger, fax) (10%) Proactively discusses TD SYNNEX's value added services including TD SYNNEX Reserve Program, Configuration Services, and others as required (10%) Utilizes experience to effectively negotiate TD gross margin through up‑selling and cross selling opportunities. (5%) Develops and enhances relationships with all TD SYNNEX departments, and vendor field representatives to act as a liaise on behalf of the customer (5%) Accumulates competitive, market and pricing information and provide feedback to the relevant parties. (5%) Attends all mandatory vendor training, lunch and learns and seminars. (5%) Backs up other sales teams when coverage is needed (5%) Provides team leadership by being a subject matter expert. (5%) Perform additional duties as assigned Meets attendance and punctuality standards What We're Looking For Educational level High school diploma College or University degree, Specialties/Major Subjects: Sales/Marketing Type of work experience Sales Call Center/Retail in Computer Industry Years of experience in the industry 3 years in industry or 5+ years sales experience 5 years in IT industry Other related experiences Knowledge of Software/Hardware/Networking products Knowledge of Windows, Office Suite applications, CRM tools Key Skills At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact. What's In It For You? Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle. Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses. Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program. Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities. Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program. Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives. Don't meet every single requirement? Apply anyway. At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Industries IT Services and IT Consulting #J-18808-Ljbffr