Vice President of Operations

Role Overview Join to apply for the Vice President of Operations – Remote role at OneDigital . Get AI-powered advice on this job and more exclusive features. Are you looking to accelerate your career without having to hide your authentic self – a place where you can be you? A career that’s making a bigger impact on the world? At OneDigital, we are on a mission to help people do their best work and live their best lives. From the services we offer to the way we show up for each other each day, we are fueling dreams, achieving big goals, and embracing each other’s truest selves. We understand that pursuing a new job is a big deal. Maybe you’re afraid you won’t fit in. Well, here’s the good news. For us, the days of “fit in to get in” are over and being different is not a barrier to getting ahead. Greatness comes in all shapes, sizes, colors, and experience levels. If you are looking for a people-first culture that is wired for growth, driven to serve, and totally committed to having your back, give us a shot. Your best life awaits. Must be eligible to work in the United States without the need for work visa or residency sponsorship. Reporting Structure Reports directly to the Chief Clinical Officer, Jeff Post. Oversees the Account Management, Data & Analytics, PBM RFP, and Audit teams. Works in close partnership with the VP of Clinical Services. Teams Overseen Account Management: Client implementation, client renewals, CRM maintenance, reporting delivery, and client engagement. Data & Analytics: Reporting creation, benchmarking creation, analytics suite creation and modernization, and data-driven insights. PBM RFP: RFP process management, automation, and vendor evaluation. Audit: Audit process execution, expansion, and integration with broader consulting services. Primary Responsibilities & Operational Priorities Break down silos and foster cross-team collaboration through structured leadership meetings, shared goals, and actionable outcomes. Lead process automation initiatives (RFP, reporting, contract review) to reduce manual work, eliminate bottlenecks, and improve scalability. Develop and implement a unified CRM and project management system to streamline operations and enhance visibility. Address resource constraints by advocating for scalable staffing models, capacity planning, and targeted hiring—especially in account management and analytics. Modernize client reporting and analytics, introducing enhanced benchmarking, improved UI/UX, and client portals to maintain competitive differentiation. Drive integration with OneDigital, unifying branding, technology, and client engagement for a cohesive market offering. Establish and monitor operational KPIs, ensuring continuous improvement and accountability across all teams. Champion a culture of transparency, innovation, and client-centricity. Cross-Functional Partnership Expectations Collaborate closely with the VP of Clinical Services to align operational and clinical strategies, ensuring seamless client delivery and innovation. Work with OneDigital teams to drive business integration, cross-selling, and resource sharing. Required Qualifications, Experience & Core Competencies Bachelor’s degree in business, healthcare, or related field. 10+ years of progressive leadership experience in healthcare consulting, pharmacy benefit management, or related operations. Demonstrated success in leading multi-disciplinary teams and managing complex, cross-functional projects. Proven track record in process improvement, automation, and technology adoption. Strong analytical, strategic planning, and change management skills. Excellent communication, stakeholder management, and team-building abilities. Experience with CRM, project management, and reporting/analytics tools. Commitment to people-first leadership, transparency, and continuous improvement. Performance Metrics / KPIs & Success Criteria Reduction in manual processes and operational bottlenecks (e.g., % of automated RFPs, reporting cycles). Improved cross-team collaboration and employee engagement scores. Client satisfaction and retention rates. Timeliness and quality of client deliverables (reporting, audits, RFPs). Achievement of departmental growth targets and profitability. Staff turnover and capacity utilization metrics. Implementation of succession plans and leadership development initiatives. Leadership Expectations & Stakeholder Management Act as a mentor and motivator, holding teams accountable while fostering professional growth. Drive a culture of innovation, transparency, and operational excellence. Provide clear direction, set non-negotiables, and communicate priorities. Build strong relationships with internal and external stakeholders, including clients, vendors, and OneDigital partners. Lead by example in breaking down silos, promoting organizational thinking, and aligning teams to a common purpose. Compensation The typical base pay range for this role nationwide is $160,000 to $210,000 per year. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. Benefits We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. Equal Opportunity Statement OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals. OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here. Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant: City and County of San Francisco City of Los Angeles County of Los Angeles Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry (or ‘ban the box’) laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington. In short, we believe in hiring the most qualified applicant for the position, regardless of background. If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you. Additional Information To learn more, visit: AI Recruitment Disclosure OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow. #J-18808-Ljbffr