Agente de Servicio al Cliente Bilingüe

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Iron Mountain is seeking a dynamic and results‑driven Bilingual Customer Service Agent to join our Customer Service Department team. What You’ll Do Handle customer inquiries and resolve issues via telephone calls, emails, and real‑time chat, providing accurate information and support in both Spanish and English. Collaborate with other departments to maximize customer satisfaction, manage client retention processes, and proactively promote Iron Mountain products and services to B2B clients. Ensure accurate documentation of all customer interactions in internal systems, perform related administrative and operational support tasks, and maintain effective use of Microsoft Office and Google Workspace tools (intermediate/advanced Excel/Google Sheets proficiency). What You’ll Bring Minimum 1 year of experience in Customer Service, Client Support, and/or Call Center roles, with a focus on retention experience. Strong knowledge of and advanced English proficiency (B2+ or higher) in conversation, reading, and writing (indispensable). Proven ability in strong analytical skills, negotiation, teamwork, and excellent written communication, with a genuine passion for service and understanding customer needs. Education/Certification: Academic High School Diploma (Bachiller académico). What We Offer Be part of a constantly evolving global organization focused on transformation and innovation. A supportive system where you have a safe space to express your opinions, share feedback, and be truly authentic. Global connectivity to learn from over 26,000 teammates across 52 countries. Join a winning team that embraces diversity, inclusion, and our differences. Competitive Total Rewards packages to support your career at Iron Mountain, your family, your personal well‑being, financial security, and retirement. Monday to Friday work schedule under the Autonomous Teleworking hybrid model (Remote and occasional in‑office presence). Transportation service (from Portal 80 to the office and back) for on‑site workdays. Technology equipment and accessories for the development of assigned tasks. Opportunities for professional growth and career development. Category: Customer Support Seniority level Entry level Employment type Full-time Job function Other Industries IT Services and IT Consulting Requisition: J Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity. We are encouraged to view the Equal Employment Opportunity is the Law posters, the supplement, as well as the Pay Transparency Policy Statement. #J-18808-Ljbffr