Empleos actuales relacionados con Quality Assurance Analyst - WorkFromHome - GlowTouch Technologies
-
Quality Assurance Manager
hace 7 horas
WorkFromHome, Colombia Builder Prime A tiempo completo1 week ago Be among the first 25 applicants Builder Prime is revolutionizing the home improvement industry. Our all-in-one business management solution seamlessly integrates CRM, estimating, production management, payments, reporting and more. Businesses can now operate more efficiently, win more jobs and achieve growth goals while delivering a stellar...
-
Quality Assurance Analyst
hace 7 horas
WorkFromHome, Colombia Zipdev A tiempo completoWe are looking for a Quality Assurance Analyst who ensures the delivery of high-quality software by designing, executing, and maintaining test plans and test cases across functional areas. This role focuses primarily on manual testing , defect identification, documentation, and supporting SDLC processes. QA Analysts will work closely with developers, product...
-
Semi Senior Quality Analyst
hace 2 días
WorkFromHome, Colombia Emma of Torre.ai A tiempo completo2 days ago Be among the first 25 applicants I’m helping Appspring find a top candidate to join their team full-time for the role of Semi Senior Quality Analyst . Overview You will elevate global product quality through advanced QA and automation in a dynamic web solutions environment. Compensation USD 2K - 2.7K/month Location Remote (specific timezones)...
-
Quality Assurance Engineer
hace 7 horas
WorkFromHome, Colombia BairesDev A tiempo completoOverview Quality Assurance Engineer - Trabajo Remoto at BairesDev Details Senioridad: Mid-Senior level Tipo de empleo: Full-time Función laboral: Information Technology Industrias: IT Services and IT Consulting Responsibilities Quality Assurance Engineer responsibilities are centered on ensuring hardware and software quality (as indicated by the original...
-
Senior Quality Assurance Specialist
hace 4 días
WorkFromHome, Colombia visbl A tiempo completoSenior Quality Assurance Specialist Location: Colombia (Remote) Job Type: Full‑time About Visbl, Inc. Visbl, Inc. is a fast‑growing, consumer‑facing mortgage shopping platform dedicated to making home financing more transparent, accessible, and efficient. Our mission is to empower homebuyers with the tools and insights they need to make informed...
-
Engineer II
hace 2 días
WorkFromHome, Colombia Accelya A tiempo completoEngineer II - Implementation Quality Assurance Accelya – looking for an Engineer II specializing in Implementation Quality Assurance. Duties & Responsibilities Design, develop and execute Test Cases, Test Scenarios & Test Plans. Review software specifications and technical design documents to provide timely and meaningful feedback for test planning and...
-
Senior Quality Assurance Specialist
hace 7 horas
WorkFromHome, Colombia Emmes A tiempo completoOverview Senior Quality Assurance Specialist LATAM Remote Emmes Group: Building a better future for us all. Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research...
-
Quality Assurance Specialist
hace 7 días
WorkFromHome, Colombia Owner.com A tiempo completoQuality Assurance Specialist - Customer Success Join to apply for the Quality Assurance Specialist - Customer Success role at Owner.com Owner.com is growing quickly, and we are looking for a Quality Assurance Specialist to join our Customer Success team. This role will be responsible for evaluating the customer interactions led by our CSMs on both proactive...
-
Training and Quality Assurance Team Lead
hace 7 días
WorkFromHome, Colombia Third Way Health A tiempo completoWho We Are: Third Way Health ( helps medical practices and healthcare organizations across the United States improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology...
-
Quality Automation Analyst
hace 7 días
WorkFromHome, Colombia Fracttal A tiempo completo¡Estamos buscando un/a Quality Automation Analyst que marque la diferencia!
Quality Assurance Analyst
hace 2 semanas
Base pay range COP3,600,000.00/hr - COP3,600,000.00/hr Seniority level Entry level Employment type Full-time Job function Quality Assurance Job Overview UnifyCX is looking for an extraordinary Quality Assurance Analyst - Content Moderation, to join our motivated and ambitious team. The Content Moderator Quality Analyst is responsible for evaluating content moderation decisions to ensure accuracy, consistency, policy alignment, and operational excellence. This role analyzes moderation trends, identifies coaching needs, ensures proper application of safety policies, and supports calibration between the BPO and client teams. The QA plays a critical role in protecting user safety, maintaining policy integrity, and enhancing moderator performance in a high-risk, high-visibility environment. Key Responsibilities Quality Auditing & Evaluation Conduct daily audits of content moderation cases (text, image, video, audio). Score decisions based on client policies, accuracy expectations, sensitivity classifications, and internal BPO quality standards. Identify errors, patterns, and risks in moderation decisions. Ensure timeliness and completeness of audit deliverables and daily/weekly QA quotas. Policy Expertise & Interpretation Maintain deep knowledge of all moderation guidelines, safety policies, and policy updates. Provide clarification and policy reinforcement to moderators and TLs. Verify that all moderation decisions adhere to client instructions and legal/compliance requirements. Serve as a subject-matter resource when evaluating nuanced or borderline content. Coaching Insights & Feedback Deliver clear, constructive feedback to Team Leads and moderators through written reports or 1:1 syncs. Recommend targeted coaching actions based on error trends. Partner with TLs and Trainers to refine training materials and reduce repeatable errors. Support the development of quality improvement action plans (QIAPs). Calibration & Consistency Management Participate in daily/weekly calibrations with internal QA, TLs, SMEs, and client QA teams. Document calibration gaps and help drive alignment across all reviewers. Ensure consistent scoring standards across shifts and global teams. Support calibration prep for new hires and cross-trained moderators. \ Reporting & Analytics Produce daily/weekly quality reports summarizing error categories, trends, and recommendations. Identify root causes contributing to quality issues. Track performance changes post-coaching or policy updates. Provide actionable insights to Operations, Training, and Client Services teams. Compliance & Risk Control Ensure moderation accuracy meets or exceeds client-mandated quality targets. Flag high-risk cases or potential policy issues immediately to leadership. Maintain compliance with data security standards (HIPAA, PHI, CCPA, GDPR). Uphold confidentiality and secure content handling procedures at all times. Who You Are Strong analytical skills and ability to evaluate content objectively. Deep understanding of moderation guidelines, policy categories, and safety classifications. High attention to detail and ability to identify nuanced errors. Strong written communication skills for feedback and documentation. Emotional resilience and ability to review sensitive or graphic content regularly. Ability to work independently while collaborating cross-functionally. Proficiency in QA tools, auditing platforms, and productivity systems. Qualifications Required 1+ year experience in content moderation or quality assurance. Understanding of Trust & Safety policies (hate speech, violence, self-harm, sexual content, sensitive imagery). High school diploma or equivalent. Ability to work scheduled shifts including weekends or holidays based on client demand. Preferred Prior QA experience within a BPO environment. Experience supporting U.S.-based moderation clients. Familiarity with calibration frameworks, coaching models, and audit processes. Experience handling high-risk content categories (CSAM, extremism, graphic violence). Exposure to data analysis tools such as Excel, Looker, Tableau. About UnifyCX UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman customer experiences through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools. Our outcome-based model prioritizes measurable results for more than 200 client programs serviced today. With a focus on automation, talent enablement, strategic partnerships, and strict data ethics, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. #J-18808-Ljbffr
