Logistics Service Excellence Program Manager
hace 4 días
We are looking for a Logistics Service Excellence Expert to join our global logistics team, responsible for continuously improving the customer and seller logistics experience in the UK & EU markets. Logistics Service Excellence (LSE) is a global team that provides cross-functional support between the TikTok Shop Logistics team and Service & Support Center Team. We act as subject matter experts for the customer service team for logistics-related issues through providing new launch support, knowledge sharing, process creation, and satisfaction analysis. On the logistics side, we prepare buyer and seller insights to key stakeholders in the business, operation, and product teams, advocating for the best possible user experience with our platform and services. Responsibilities Act as a liaison between product teams and CS, ensuring seamless integration of policy changes based on customer feedback and operational requirements Serve as an escalation point for CS for logistics related issues Responsible for conducting weekly / monthly reports and case studies on customer service issues and developing actionable solutions to enhance service quality and efficiency Help establish standard processes, and create SOPs, Training, and Help content documentation related to our logistics issues and products for our team and CS Lead experience projects - develop plans, facilitate meetings, coordinate cross-functional stakeholders, manage project timeline Work closely with a number of internal and external stakeholders to deliver various projects, or to escalate pending issues (CS, logistics teams, logistics service providers, product and business teams, data analytics) Collaborate closely with logistics teams to manage and submit claims, ensuring all parties are aligned and informed throughout the claims process Proactively identify improvement opportunities to enhance project outcomes Minimum Qualifications Bachelor's degree or above, 5+ years experience in e-commerce logistics fulfillment experience or customer service operations Experience creating proactive and continuous improvement, delivering quantifiable results Comfortable working with cross-functional teams, driving alignment with multiple stakeholders and influencing without authority through strong communication and coordination skills Advanced knowledge of working with data and utilizing dashboards to track and analyze trends effectively Self-motivated attitude with strong attention to detail who strives in a fast-paced business Preferred Qualifications Working knowledge of platform logistics processes. Able to handle disputes and escalations in a neutral data-driven manner. Ability to contribute to logic driven process maps, SOPs, and other supporting documentation A proactive and customer-centric attitude, with the ability to work independently and as part of a team. #J-18808-Ljbffr
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Madrid, Colombia TikTok A tiempo completoA global tech company is seeking a Logistics Service Excellence Expert to enhance the logistics experience for customers and sellers in the UK & EU markets. This position involves collaboration across various teams, conducting reports on service issues, and managing projects to drive improvements. The ideal candidate will have 5+ years in logistics or...
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Spain General Manager: Project Logistics Leader
hace 2 semanas
Madrid, Colombia AsstrA-Associated Traffic AG A tiempo completoA logistics company is seeking a Country General Manager to lead operations in Madrid and Valencia. The role involves full executive ownership of the organization, driving growth in Project Logistics and ensuring operational excellence. Candidates should have 7–8 years of logistics experience, at least 3 in senior management, and a strong leadership style....
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Logistics Operations Manager, EU Markets, TikTok Shop
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Madrid, Colombia TikTok A tiempo completoAbout the TeamThe Supply Chain and Logistics team plays a vital role in ensuring a strong and efficient supply chain and logistics infrastructure that drives business growth and enables global expansion. They provide business planning guidance and logistics strategy assistance to existing businesses, helping them optimise their operational efficiency. We are...
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Country General Manager – Spain
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Madrid, Colombia AsstrA-Associated Traffic AG A tiempo completoAsstrA is a fast-growing international logistics group uniting over 1,100 professionals across 25 countries in Europe, Asia, and the USA. For more than 29 years, we have been delivering a full scope of logistics solutions, including Air, Sea, Road, Intermodal, and Breakbulk services. With rapid expansion and new offices opening worldwide, we offer...
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EU Logistics Ops Lead — Scale Cross-Border Fulfillment
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Madrid, Colombia TikTok A tiempo completoA leading global tech company in Colombia is looking for an experienced logistics operations manager. This role involves overseeing logistics operations across EU new markets, ensuring efficient import clearance, and managing relationships with key logistics providers. The ideal candidate holds a degree in engineering or logistics and has extensive...
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Job Integrated Logistics Support
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Madrid, Colombia Rheinmetall Expal Munitions S.A.U. A tiempo completoIntegrated Logistics Support (ILS) Engineering Manager (m/f/d) Rheinmetall Expal Munitions S.A.U. in Madrid Ref.-Nr.: ES00090 Modalidad de contratación: Tiempo Completo Tipo de contrato: Contrato Permanente WHAT WE ARE LOOKING FOR Wide knowledge and skills to ensure that the systems and equipment developed and produced are reliable, maintainable, safe and...
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Madrid, Colombia Rheinmetall Expal Munitions S.A.U. A tiempo completoUna empresa de defensa internacional busca un(a) Integrated Logistics Support (ILS) Engineering Manager en Madrid. El candidato ideal deberá tener un máster en ingeniería, amplios conocimientos en soporte logístico integrado, y habilidades de gestión de proyectos. Se ofrece un contrato indefinido, beneficios flexibles y un ambiente de trabajo dinámico....
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Madrid, Colombia POP MART A tiempo completoA leading designer toy company is seeking a Store Manager for its Barcelona location. The ideal candidate will have extensive retail or luxury fashion experience, focusing on team leadership, operational excellence, and exceptional customer service. Responsibilities include overseeing daily store operations, managing sales objectives, and training staff. The...
