(Fluent English) Customer Support Consultant, E-commerce
hace 8 horas
Who are we? SupportYourApp is a global Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. So what if you had a chance to be a part of the world's leading SaaS, software, or hardware solutions? Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach. Excited? Let’s see what it takes. What you will do Deliver outstanding customer support via chats and emails Handle all day‑to‑day customer needs related to Shopping Protection subscriptions Respond to subscription‑related inquiries (plan questions, changes, cancellations) Answer product‑related questions and provide order status updates Process refunds of our own fees Assist with login or account access issues Provide clear and accurate information on billing, terms, and subscription conditions What you need to succeed in this role Excellent English communication skills (at least C1 for both spoken and written) Experience in e‑commerce customer support is a must Customer‑oriented and responsible attitude Excellent interpersonal skills Patience and resilience when handling complex cases or difficult customers Personal laptop or computer (at least 8 GB of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload) Will be a great plus Experience working with Shopify and Gorgias Benefits Flexible schedule Opportunity to cooperate fully remotely Inclusive international environment Compensation in USD Rewards for referring friends Balance between project workload and personal time, but also internal health policy Responsive leadership interested in your development and long‑lasting cooperation Greenhouse conditions for self‑development A culture built on trust, with no time‑tracking requirements The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected. Seniority level Associate Employment type Contract Job function Customer Service Industries IT Services and IT Consulting Access the job remotely from anywhere. Apply by sending your CV in English to collaborate with us Over 1200+ specialists already deliver exceptional customer experiences collaborating with SupportYourApp. Know someone perfect for the role? Refer them and get rewarded We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice. #J-18808-Ljbffr
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Remote E‑commerce Support Consultant | Customer Care
hace 8 horas
WorkFromHome, Colombia SupportYourApp A tiempo completoA leading global support services provider is seeking a Customer Support Consultant in Bogotá to deliver exceptional support remotely. The ideal candidate will possess excellent English communication skills and experience in e-commerce support. Responsibilities include handling customer inquiries, managing subscription issues, and providing timely updates....
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Remote German-English Customer Support Consultant
hace 1 semana
WorkFromHome, Colombia SupportYourApp A tiempo completoA tech support company is seeking a Customer Support Consultant to provide exceptional support via email and calls. The ideal candidate must be fluent in German and English, and possess 1-2 years of experience in customer support. This role offers the opportunity to work fully remote and includes a fixed schedule, competitive compensation, and various perks....
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Remote German-English Customer Support Consultant
hace 1 semana
WorkFromHome, Colombia SupportYourApp A tiempo completoA leading customer support firm in Colombia is seeking a Customer Support Consultant fluent in German and English. You will provide exceptional support via emails and calls, troubleshoot technical issues, and document cases clearly. This role offers a fixed schedule, remote work opportunity, and a multicultural environment. If you are positive, reliable, and...
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(Fluent English) Technical Support Consultant
hace 2 días
WorkFromHome, Colombia SupportYourApp A tiempo completo(Fluent English) Technical Support Consultant (LATAM, remote) 4 weeks ago Be among the first 25 applicants Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally,...
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(fluent German
hace 1 semana
WorkFromHome, Colombia SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...
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WorkFromHome, Colombia SupportYourApp A tiempo completo(Fluent English) Infrastructure Support Consultant (remotely) Seniority level: Associate Employment type: Contract Job function: Customer Service Industries: IT Services and IT Consulting What you will do: Provide exceptional technical support via calls, chats, and emails Investigate and resolve connectivity questions and issues Diagnose why systems cannot...
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Spanish-English Customer Support Associate
hace 1 semana
WorkFromHome, Colombia TalentPop App A tiempo completoJoin to apply for the Spanish-English Customer Support Associate role at TalentPop App Helping people comes naturally to you—and you can do it seamlessly in both Spanish and English . If you’re ready to bring your communication skills, empathy, and problem‑solving mindset to a global team, we’d love to meet you. What You’ll Do As a Spanish-English...
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Remote LATAM Customer Support
hace 2 semanas
WorkFromHome, Colombia SupportYourApp A tiempo completoA leading customer support firm is seeking a Customer Support Consultant to join their remote team in Bogotá, Colombia. The ideal candidate will have excellent Spanish and English communication skills (at least C1), at least a year of customer service experience, and the ability to provide support across multiple channels. Responsibilities include...
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Spanish-English Customer Support Associate
hace 2 semanas
WorkFromHome, Colombia TalentPop App A tiempo completoWhat You’ll Do As a Spanish-English Customer Support Associate, you’ll assist customers from Spanish-speaking regions through voice calls and live chat. You’ll answer questions, resolve concerns, and make every interaction professional, clear, and friendly—whether it’s helping track an order, explain a product, or fix an issue. This isn’t just...
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(fluent Czech) Customer Support Consultant
hace 2 días
WorkFromHome, Colombia SupportYourApp A tiempo completoPassionate about the world of tech? What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions? Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals...