Claims Advocacy Specialist – General Insurance

We are seeking a talented individual to join our Claims Advocacy team at Marsh. This role will be based in Bogotá office. This is a hybrid role that has a requirement of working at least three days a week in the office. As a part of the Claims Advocacy team in the Knowledge Services function of Marsh McLennan you will support our stakeholders in the US region. Our Claims Advocates support clients in a unique capacity while remaining focused on carrier/TPA limitations and concerns. This role offers an opportunity to work with one of the most dynamic claims teams, providing expert claims advocacy to clients and internal stakeholders, collaborating on complex insurance programs and claim settlements. Responsibilities Lead in-depth loss assessments to ensure accurate, data-driven claim evaluations for faster and more effective resolutions. Act as a second-line advocate, progressing large, complex claims with minimal oversight. Provide strategic loss insights to support timely and informed client communications. Own compliance workflows, including e-filing, correspondence tracking, and regulatory adherence. Proactively manage dormant files by reviving stalled claims through focused follow-ups. Leverage data and reporting tools to generate performance dashboards and actionable insights for continuous improvement. What you need to have 3 to 5 years of experience in claims advocacy or related claims roles handling the General Insurance domain (Property/Casualty among others). Proficient in Microsoft Office suite, with a strong emphasis on intermediate-level Excel skills. Advanced English. Excellent oral and written communication skills in English and Spanish. Ability to easily navigate various technology platforms. What makes you stand out Proven ability to manage complex claims and deliver strategic insights. Experience with data analytics and reporting tools. Experienced in working with AI models, leveraging advanced technologies to enhance decision-making processes. Proven track record of collaborating with offshore colleagues, fostering teamwork and driving project success across geographical boundaries. Why join our team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $24 billion and more than 90,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. R_ #J-18808-Ljbffr