Senior Technical Support
hace 4 días
Aderant is a global industry leading software company providing comprehensive business management solutions for law firms and other professional services organizations with a mission to help them run a better business. We are motivated by a collective desire to drive the legal industry to the forefront of innovation. With over 2,500 clients around the world, including 95 of the top AmLaw 100 firms, we are changing the outside perception of the legal sphere; where there was once resistance to modernization, we are creating a culture that embraces new ideas and technology. About Aderant At Aderant, the “A” is more than just a letter. It represents how we fulfill our foundational purpose—serving our clients. It embodies our core values and reminds us that to achieve success, every day must start with the “A.” We bring the “A” to life by fostering a culture of innovation, collaboration, and personal growth. We encourage our diverse teams to bring their whole selves to work—ideas, experience, and passion—to drive our mission forward. Our people are our strength. Role Description As a Senior Technical Support Specialist, you will provide exceptional customer service to our clients by delivering technical support and answering complex questions about the functionality and usage of our products via phone and/or internet. This dynamic role involves addressing, documenting, and resolving client issues while adhering to service level agreements to keep our products moving forward. What You’ll Do Complete product training and certification exams as required. Serve as the primary point of contact for clients via email, web, or phone, taking ownership of issues from start to resolution. Build and maintain client relationships and trust. Research, analyze, and troubleshoot problems to determine if they are related to application functionality, user error, training gaps, bugs, or enhancement requests. Provide workarounds when necessary and communicate solutions clearly to clients. Document detailed case histories in Salesforce, including steps taken and next actions. Submit software defects and enhancement requests following department guidelines. Connect to client systems securely (e.g., via SecureLink) to investigate and resolve issues. Create and update knowledge base articles for internal and client use. Perform verification testing on fixes and updates. Collaborate with customers, sales, development, and QA teams to resolve complex issues. Manage and maintain internal production environments. Perform other duties as assigned. Qualifications A bachelor’s degree is preferred but not required. 5 + years of work experience in software support, development, or professional services. 3 + years working directly with external clients (consulting, onboarding, troubleshooting, or account support). Experience with JavaScript is required. Excellent writing, editing, interpersonal, and communication skills. Strong problem‑solving abilities and logical thinking. Proficient PC skills for testing, troubleshooting, call logging, and product configuration. Enjoy being part of a team and thrive in a collaborative environment. Innovative mindset with a passion for finding creative solutions. Accounting or billing experience is a plus. Experience with Microsoft SQL Server including authoring data queries is a plus. Tools You’ll Use Azure Storage VS Code SourceTree CMD JavaScript SQL Server Handlebars Windows Servers and Workstations Aderant Expert Applications #J-18808-Ljbffr
-
Senior Technical Support Engineer
hace 4 días
Capital, Colombia Aderant A tiempo completoA global software company is seeking a Senior Technical Support Specialist in Colombia. This role is crucial for providing exceptional technical support to clients, requiring over 5 years of software support experience and a strong proficiency in JavaScript. Responsibilities include resolving technical issues, maintaining client relationships, and...
-
Technical Support Specialist 1- Apex
hace 4 días
Bogotá, Distrito Capital, Colombia Command Alkon A tiempo completoOverview Are you a Seasoned Support guru that everyone goes to when they have difficult problems? Join Command Alkon’s Customer Support team! We take pride in being the leaders in supporting advanced construction material industry solutions. We are found throughout the globe in Concrete Batching Plants, Rock Quarries, Asphalt Plants, and much more. Command...
-
Technical Support Engineer
hace 4 días
Bogotá, Distrito Capital, Colombia Nue.io A tiempo completoBe among the first 25 applicants. Direct message the job poster from Nue.io. The ideal candidate will configure and troubleshoot our product to resolve customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in a complex networking environment will make you an...
-
Technical Support Analyst
hace 4 días
Bogotá, Distrito Capital, Colombia Scotiabank A tiempo completoThanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose‑driven winning team that promotes creativity and innovation in a fast‑paced environment, where we’re always committed to results, in an inclusive, diverse, and high‑performing culture. Purpose Contributes to the overall success of the 24x7...
-
Global Technical Support Engineer – Level 2
hace 4 días
Bogotá, Distrito Capital, Colombia Sutherland A tiempo completoA global technology firm seeks a Technical Customer Support professional in Bogotá, Colombia. This individual will provide high-level support, assist in resolving customer issues, and maintain communication throughout various processes. Candidates must have a minimum of 2 years in customer support, particularly with telephony and networking knowledge. The...
-
Remote VPN Support Engineer
hace 2 semanas
Bogotá, Distrito Capital, Colombia Capgemini Engineering A tiempo completoA leading engineering services firm is seeking a Mid-Senior level IT Support Specialist in Bogotá. This full-time role involves providing technical support including remote access VPN issues and basic routing. Applicants should have CCNA certification or equivalent knowledge and at least 6 months of experience in technical support. The ideal candidate will...
-
VPN Support Engineer
hace 2 semanas
Bogotá, Distrito Capital, Colombia Capgemini Engineering A tiempo completoOrganizacional & Clinical psychologist | IT Sourcing | Human Resources | Bilingual | Head hunting | Fintech | talent acquisition | personal and… At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential....
-
Technical Support Associate
hace 2 semanas
Bogotá, Distrito Capital, Colombia Scotiabank A tiempo completoRequisition ID: Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. Purpose We are looking for creative,...
-
Bogotá, Distrito Capital, Colombia Medtronic A tiempo completoA leading medical technology company in Bogotá is seeking a Patient Care Systems support representative to provide phone-based patient outreach and technical support. This role encompasses addressing customer inquiries and troubleshooting product issues while documenting relevant information to aid product development. Candidates should have a high school...
-
Senior SAP Basis Engineer for 24x7 Production Support
hace 1 semana
Bogotá, Distrito Capital, Colombia Pyramid Consulting, Inc A tiempo completoA top-tier consulting firm seeks a skilled SAP Basis Administrator to manage and optimize SAP environments. This role requires over 5 years of SAP Basis experience, strong project management skills, and the ability to work independently in a 24/7 support environment. Candidates should be well-versed in the latest SAP technologies and have excellent...
