Customer Support Specialist

hace 2 semanas

WorkFromHome, Colombia Browse AI A tiempo completo

Join to apply for the Customer Support Specialist role at Browse AI . About Browse AI: We help enterprises extract publicly available web data at scale, making it easier to access and leverage data without writing a single line of code. Our no-code solution allows users to train robots in minutes to scrape, monitor, and automate data extraction from any website, handling billions of data records reliably and securely. The platform caters to a wide range of industries and integrates with over 7,000 applications. Key Responsibilities Frontline troubleshooting of issues for our entire customer base Fluently communicate with customers to uncover and assist in solving issues Contribute FAQ’s to our knowledge base Capture and report bugs to the engineering team Own first line communication with users providing a great experience Provide live demonstrations and tutorials to users Requirements Have worked with HTML or another similar programming language Ability to have a minimum 4 hour overlap with the PST timezone High proficiency in English both spoken and written Ability to work cross functionally with multiple ongoing deadlines Experience working with ticketing platforms Nice to haves Experience with Regex and Xpath Have worked with JavaScript, jQuery, or have relevant front‑end web development experience Prior experience with web scraping tools Experience with Intercom and Notion a plus The Pay Range For This Role Is 800 - 1,200 USD per month (Remote (Philippines)) 800 - 1,200 USD per month (Remote (Colombia)) Seniority level Entry level Employment type Full-time Job function Other Software Development Referrals increase your chances of interviewing at Browse AI by 2x. #J-18808-Ljbffr

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