Site Reliability Engineer II-2

Mastercard – Bogota, D.C., Capital District, Colombia Site Reliability Engineer II-2 Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Overview The GBSC EPMS team is looking for a Site Reliability Engineer who can help us solve problems, implement automation, and leverage best practices. Are you a born problem solver who loves to figure out how something works? Are you a detail-oriented individual who enjoys complex problem solving? Do you love determining the correct actions required to fix a problem? Do you have a low tolerance for manual work and look to automate everything you can? Responsibilities Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement. Analyze ITSM activities of the platform and provide feedback to development teams on operational gaps or resiliency concerns. Support services before they go live through activities such as system design consulting, capacity planning and launch reviews. Maintain services once they are live by measuring and monitoring availability, latency and overall system health. Scale systems sustainably through mechanisms such as automation, and evolve systems by pushing for changes that improve reliability and velocity. Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices. Practice sustainable incident response and blameless postmortems. Take a holistic approach to problem solving, connecting the dots during a production event through the various technology stacks that make up the platform, to optimize mean time to recover. Work with a global team spread across tech hubs in multiple geographies and time zones. Share knowledge and mentor junior resources. Qualifications BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience. Experience with algorithms, data structures, scripting, pipeline management, software design and OLAP systems. Hands‑on experience with understanding custom objects using JavaScript, HTML5, CSS and API integrations. Systematic problem‑solving approach, coupled with strong communication skills and a sense of ownership and drive. Ability to debug and optimize code and automate routine tasks. Experience in dealing with difficult situations and making decisions with a sense of urgency. Experience in one or more of the following languages is preferred: C, C++, Java, Python, Go, Perl, Ruby, MDX. Interest in designing, analyzing and troubleshooting large-scale distributed systems. Experience in working across development, operations, and product teams to prioritize needs and build relationships. Corporate Security Responsibility Abide by Mastercard’s security policies and practices. Ensure the confidentiality and integrity of the information being accessed. Report any suspected information security violation or breach. Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. Seniority level Mid-Senior level Employment type Full-time Job function Engineering and Information Technology Industries Financial Services, IT Services and IT Consulting, Technology, Information and Internet #J-18808-Ljbffr