Account Manager
hace 2 semanas
Join to apply for the Account Manager role at Job Duck Role Overview The Account Manager will serve as the primary point of contact for clients, ensuring clear communication and exceptional satisfaction on all fronts. They will promptly address inquiries, resolve issues, and foster strong, long‑term relationships. In collaboration with internal teams, they will identify opportunities to enhance the overall experience and drive additional revenue. Schedule Monday to Friday from 8:30 AM to 5:30 PM EST (USA) Your Responsibilities Will Include but Are Not Limited To: Attending one‑on‑one meetings with the Team Leader. Establishing client relations and maintaining rapport. Focusing on customer and project retention. Hosting and leading launch sessions with clients. Leading first‑week follow‑ups with clients and staffers. Conducting cadenced client happiness checkups. Identifying opportunities for clients to add additional company services and staff aligned with the fast‑track model and seven positions. Proactively cultivating client referrals. Participating in client meetings. Providing Hypercare (proactive support and check‑ins) to clients and staffers. Providing ancillary support to staffers when assigned by the Support Agent. Contributing to Rocks and other projects to meet company and departmental goals. What We’re Looking For: At least one year of experience in customer service, client relations, or any related role. Familiarity with MS Office, Zoom, and Zendesk. Excellent communication and interpersonal skills. Excellent verbal and written English communication skills. Problem‑solving abilities and a customer‑centric mindset. Patience and empathy in dealing with customer issues. Strong organizational skills and attention to detail. Ability to adapt and thrive in a fast‑paced environment. Familiarity with customer relationship management (CRM) tools. Good telephone communication etiquette and a high level of professionalism. Although sales experience is preferred, it is not required, as it will be trained. Empathetic yet assertive communication style. Tech‑savvy. Proactive. A team player. Active listener and customer‑focused. Adept at prioritizing, scheduling, and multitasking. Adaptable to change. Ambitious. Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload). Quiet, distraction‑free remote work environment. What’s In It for You? Monthly compensation starting from 1030 USD Paid time off and holiday pay. Referral and annual bonuses . Parental leave. Opportunities for professional development and training. Dedicated support from our team. A chance to work with clients who share our values. Ready to dive in? Apply now and make sure to follow all the instructions #J-18808-Ljbffr
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Account Manager
hace 7 días
WorkFromHome, Colombia DotYeti Design LLC A tiempo completoAccount Manager - DotYeti Important Note: This position requires day-shift hours (9:00 AM to 5:00 PM Bogota Time). We're looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end-to-end client...
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Account Manager ATL Medellín | Agencia de publicidad
hace 2 semanas
WorkFromHome, Colombia OMD Colombia A tiempo completoAccount Manager ATL Medellín | Agencia de publicidad En OMD Colombia, tenemos una oportunidad increíble. Estamos buscando un Account Manager con experiencia en centrales de medios y planeación integral (ATL, Digital) para liderar campañas y proyectos estratégicos. ¿Qué esperamos de ti? Diseñar e implementar estrategias 360° que integren medios...
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Key Account Manager
hace 1 semana
WorkFromHome, Colombia Periferia IT Group A tiempo completo¡Prepárate para vivir una nueva etapa con Periferia IT Group! Si tienes experiencia como Key Account Manager (Barranquilla) y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en...
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Technical Account Manager
hace 1 día
WorkFromHome, Colombia Sutherland Global Services SGS A tiempo completoSutherland is seeking an attentive and goal-oriented person to join the Technical Account Manager team for technical support group at NICE Actimize. The Support Technical Account Manager (TAM) serves as a trusted advisor to NICE Actimize clients, managing both proactive and reactive support to align client priorities with company goals. This role builds...
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Account Manager
hace 1 semana
WorkFromHome, Colombia DotYeti Design A tiempo completoAccount Manager - DotYeti Important Note: This position requires mid‑shift hours (3:00 PM to 11:00 PM West Africa Time). What you'll do: Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process. Production...
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Remote Technical Account Manager, Colombia
hace 1 semana
WorkFromHome, Colombia FullStack A tiempo completoA fast-growing software consultancy company is seeking a Technical Account Manager to manage enterprise accounts and drive growth. The role requires 7+ years in account management within tech consulting, technical fluency, and strong communication skills. You'll be responsible for revenue growth and account-level profitability while maintaining strong...
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Remote Technical Account Manager – Colombia
hace 1 semana
WorkFromHome, Colombia FullStack A tiempo completoA fast-growing software consultancy in Colombia is seeking a Technical Account Manager to manage and grow a portfolio of key accounts. The ideal candidate will have over 7 years of experience in account management, excellent communication skills, and a strong technical background. Responsibilities include managing client relationships, driving account...
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Remote Technical Account Manager — Colombia
hace 5 días
WorkFromHome, Colombia FullStack A tiempo completoA leading software consultancy is seeking a Technical Account Manager to manage key enterprise and mid-market accounts. This hybrid role involves technical leadership and client partnership to ensure successful project delivery while driving account growth. Ideal candidates will have over 7 years of technical account management experience, a background in...
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Key Account Manager
hace 1 semana
WorkFromHome, Colombia Periferia IT Group A tiempo completo¡Prepárate para vivir una nueva etapa con Periferia IT Group! Si tienes experiencia como Key Account Manager y quieres generar un impacto en el mundo tecnológico, esta es tu oportunidad para unirte a nuestro equipo. Trabajarás con más de 1,000 profesionales en una multinacional colombiana líder en el sector TI, con fuerte presencia en América Latina y...
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Key Account Manager
hace 2 semanas
WorkFromHome, Colombia CV3 A tiempo completoOverview Key Account Manager role at CommerceV3, a leading eCommerce solutions provider, to drive account growth, strengthen customer relationships, and ensure exceptional retention across the US customer base. Fully remote, LATAM-based role. Key Responsibilities Manage and grow existing customer accounts (upsell, cross-sell, retention). Build strong client...
