Customer Service Representative Mid Level

hace 2 semanas

Medellín, Colombia S-workz A tiempo completo

Mid Customer Service Representative

English C1

Location: On site, Medellín.

Company Brief

We are Sworkz, a nearshoring company headquartered in Miami, FL, with operations in Medellín, Colombia. Launched in November 2021, our long-term goal is to match US businesses’ growth with positive impact. In Sworkz, you'll find more than a workplace We promote a creative environment where all ideas are welcome, leaders are eager to help you grow, and co-workers will support you every step of the way.

Job Summary:

We are seeking a dedicated and experienced Mid-Level Customer Service Representative to join our team. The ideal candidate will have a proven track record in customer support, with at least 2-4 years of relevant experience, strong communication skills, and the ability to handle complex customer interactions. This role requires someone who is proactive, solutions-oriented, and committed to providing exceptional service.

Key Responsibilities:

  • Manage incoming phone calls and address customer inquiries efficiently and professionally.
  • Identify and assess customers’ needs to achieve high levels of satisfaction and resolve issues.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid, and complete information using appropriate methods and tools.
  • Meet personal and team sales targets and call handling quotas, contributing to overall team goals.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Maintain detailed records of customer interactions, process customer accounts, and file relevant documents.
  • Follow communication procedures, guidelines, and policies, and take the extra mile to engage customers, and other activities the company may require from you.

Requirements and Skills:

  • Proven customer support experience or experience as a Client Service Representative (2-4 years preferred)
  • Strong phone contact handling skills and active listening abilities
  • Customer-oriented with the ability to adapt and respond to various customer personalities
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • High school diploma or equivalent

What We Offer:

  • Monday to Friday. Weekends off.
  • 47 hours per week contrato indefinido (we usually work less).
  • Free PAC Sura + Free Body Tech gym.
  • Full paid training.
  • USA calendar.
  • USA Client Shift.
  • Onsite in Medellin, Mall Vizcaya.

Job Type: Full-time

Application Question(s):

  • Are you available to work on site in Medellin?

Experience:

  • Customer service: 2 years (Required)
  • Logistic International: 1 year (Required)

Language:

  • English C1 (Required)
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