VPN Support Engineer
hace 5 días
VPN Support Engineer – Capgemini Engineering Join Capgemini Engineering as a VPN Support Engineer, leveraging your expertise in network connectivity and security to assist customers with remote access solutions. Responsibilities Provide technical support for customers experiencing issues with Remote Access VPN (SSL/IPsec), Site-to-Site VPN tunnels, Cisco ASA and FTD firewalls, and Cisco Secure Client (AnyConnect). Perform initial triage, log analysis, packet captures, and configuration reviews to identify and resolve network security issues. Guide customers through real‑time troubleshooting via phone, email, or chat while maintaining high levels of professionalism and customer satisfaction. Document detailed case notes, solutions, and troubleshooting steps to build our knowledge base. Collaborate with senior TAC engineers and escalation teams when needed to ensure timely problem resolution. Qualifications Minimum 2 years of experience in IT help desk, service desk, or technical support roles. Must be located in Bogota, as the role is hybrid. CCNA certification or equivalent CCNA‑level knowledge. Strong foundational understanding of IP networking (TCP/IP, routing, subnets), NAT, ACLs, firewalls, and basic security concepts. Experience supporting end users in troubleshooting connectivity or network‑related issues. Excellent oral and written communication skills, with the ability to explain technical concepts clearly. Ability to thrive in a fast‑paced, high‑pressure support environment while maintaining composure. What You’ll Love About Working Here Well‑being Hub connecting employees across work‑life balance, working hours, and network growth. Free access to world‑class learning platforms such as Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google, and more. Local Content / Diversity Statement At Capgemini LATAM, we are committed to creating a diverse and inclusive work environment. All applications are welcome and will be considered based on merit without discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic. What We Offer Stable employment with a permanent contract offering long‑term job security. Learning & Development: Access to a wide range of online training platforms and professional development resources. Language Training: Weekly virtual English classes and conversation sessions with certified instructors; online courses for other languages. Health Coverage: Comprehensive prepaid medical and dental plans. Insurance Protection: Life and accident insurance for peace of mind. Wellness Perks: Discounts and benefits through fitness and technology partnerships. Job Details Seniority Level: Entry levelEmployment Type: Full‑timeJob Function: Information TechnologyLocation: Bogota, D. C., Capital District, Colombia #J-18808-Ljbffr
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Hybrid VPN Support Engineer – Bogota
hace 5 días
WorkFromHome, Colombia Capgemini Engineering A tiempo completoA leading engineering firm is seeking a VPN Support Engineer in Bogotá, Colombia. This entry-level position involves providing technical support for remote access VPN issues, troubleshooting network security, and guiding customers through solutions via phone, email, or chat. Candidates should have at least 2 years of IT support experience, CCNA...
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Desktop Support Engineer
hace 1 semana
WorkFromHome, Colombia Sharp Brains A tiempo completoTechnical Support Engineer – Remote Provide first‑level support for desktops, laptops, printers, mobile devices, and peripherals. Troubleshoot common issues related to: Windows 10/11 OS Microsoft Office / O365 Network connectivity (Wi‑Fi/LAN/VPN) Email, password, and login problems Hardware failures (keyboard, mouse, display, battery) Ticket Management...
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Technical Support Engineer
hace 5 días
WorkFromHome, Colombia Recooty A tiempo completoWe have currently 1 technical support engineer in the office in Manizales, Colombia. Because of the business expansion and growing partner network in LATAM (Colombia, Bolivia and Peru) and the Caribbean (Curaçao) we are looking for an additional Technical Support Engineer. The ideal candidate has good English reading, speaking and writing skills. Experience...
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Systems Engineer
hace 2 semanas
WorkFromHome, Colombia Sur Global A tiempo completoSystem Engineer – Remote As a 2 Systems Engineer you will serve as a client-facing technical expert and the final escalation point before Engineering. You will troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments. You will manage approximately 20 active support tickets daily,...
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Support Engineer
hace 2 semanas
WorkFromHome, Colombia Aktos A tiempo completoLocation: Remote About Aktos Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product. The role (TL;DR) We’re hiring a hands‑on Support Engineer focused on backend production...
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Technical Support Engineer
hace 4 días
WorkFromHome, Colombia Red Hat A tiempo completoJoin to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support...
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AWS Infrastructure Engineer Senior
hace 2 minutos
WorkFromHome, Colombia Softtek A tiempo completoAWS Infrastructure Engineer Senior – Softtek Apply for the AWS Infrastructure Engineer Senior role at Softtek . Requirements: Strong knowledge of AWS core services (EC2, S3, RDS, Lambda, CloudWatch, API Gateway, Bedrock, IAM, etc.) Solid understanding of networking (VPC, VPN, routing, load balancing) Familiarity with containerization (Docker, Kubernetes,...
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Technical Support Engineer
hace 4 días
WorkFromHome, Colombia Red Hat, Inc. A tiempo completoTechnical Support Engineer page is loaded## Technical Support Engineerremote type: Remotelocations: Remote Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R- The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! Our...
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Remote Desktop Support Engineer
hace 1 semana
WorkFromHome, Colombia Sharp Brains A tiempo completoA leading technology company is looking for a Technical Support Engineer to provide first-level IT support. This role involves troubleshooting issues related to desktops, laptops, and software applications like Windows and Microsoft Office. You will also manage incident logs in ITSM tools and assist users with device setups. Candidates should have strong...
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Server Virtualization
hace 2 días
WorkFromHome, Colombia Capgemini Engineering A tiempo completoA leading engineering services company in Bogotá is seeking a Server Virtualization and Hardware Support Engineer. The role involves troubleshooting network issues, achieving server performance goals, and mentoring new hires. Ideal candidates will possess B2 English proficiency and prior experience in hardware support. The job offers a hybrid work schedule,...
