VPN Support Engineer
hace 5 días
VPN Support Engineer – Capgemini Engineering Join Capgemini Engineering as a VPN Support Engineer, leveraging your expertise in network connectivity and security to assist customers with remote access solutions. Responsibilities Provide technical support for customers experiencing issues with Remote Access VPN (SSL/IPsec), Site-to-Site VPN tunnels, Cisco ASA and FTD firewalls, and Cisco Secure Client (AnyConnect). Perform initial triage, log analysis, packet captures, and configuration reviews to identify and resolve network security issues. Guide customers through real‑time troubleshooting via phone, email, or chat while maintaining high levels of professionalism and customer satisfaction. Document detailed case notes, solutions, and troubleshooting steps to build our knowledge base. Collaborate with senior TAC engineers and escalation teams when needed to ensure timely problem resolution. Qualifications Minimum 2 years of experience in IT help desk, service desk, or technical support roles. Must be located in Bogota, as the role is hybrid. CCNA certification or equivalent CCNA‑level knowledge. Strong foundational understanding of IP networking (TCP/IP, routing, subnets), NAT, ACLs, firewalls, and basic security concepts. Experience supporting end users in troubleshooting connectivity or network‑related issues. Excellent oral and written communication skills, with the ability to explain technical concepts clearly. Ability to thrive in a fast‑paced, high‑pressure support environment while maintaining composure. What You’ll Love About Working Here Well‑being Hub connecting employees across work‑life balance, working hours, and network growth. Free access to world‑class learning platforms such as Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google, and more. Local Content / Diversity Statement At Capgemini LATAM, we are committed to creating a diverse and inclusive work environment. All applications are welcome and will be considered based on merit without discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic. What We Offer Stable employment with a permanent contract offering long‑term job security. Learning & Development: Access to a wide range of online training platforms and professional development resources. Language Training: Weekly virtual English classes and conversation sessions with certified instructors; online courses for other languages. Health Coverage: Comprehensive prepaid medical and dental plans. Insurance Protection: Life and accident insurance for peace of mind. Wellness Perks: Discounts and benefits through fitness and technology partnerships. Job Details Seniority Level: Entry levelEmployment Type: Full‑timeJob Function: Information TechnologyLocation: Bogota, D. C., Capital District, Colombia #J-18808-Ljbffr
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Hybrid VPN Support Engineer – Bogota
hace 5 días
WorkFromHome, Colombia Capgemini Engineering A tiempo completoA leading engineering firm is seeking a VPN Support Engineer in Bogotá, Colombia. This entry-level position involves providing technical support for remote access VPN issues, troubleshooting network security, and guiding customers through solutions via phone, email, or chat. Candidates should have at least 2 years of IT support experience, CCNA...
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Technical Support Engineer
hace 13 horas
WorkFromHome, Colombia Recooty A tiempo completoWe have currently 1 technical support engineer in the office in Manizales, Colombia. Because of the business expansion and growing partner network in LATAM (Colombia, Bolivia and Peru) and the Caribbean (Curaçao) we are looking for an additional Technical Support Engineer. The ideal candidate has good English reading, speaking and writing skills. Experience...
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IT Support Engineer
hace 13 horas
WorkFromHome, Colombia Integrated Technology Solutions, LLC A tiempo completoIngeniero de Sistemas IT / Nivel 2/3 - Con Ingles Fluido C1 en Adelante ***MUST SPEAK AND WRITE FLUENTLY IN ENGLISH (C1 or greater)**** IT Support Engineer - Help Desk Qualifications 5+ years of experience supporting desktops, servers, networks, switches, firewalls and other hardware equipment We are looking to fill an opening for an IT Support Engineer to...
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Systems Engineer
hace 13 horas
WorkFromHome, Colombia Sur Global A tiempo completoSystem Engineer – Remote As a 2 Systems Engineer you will serve as a client-facing technical expert and the final escalation point before Engineering. You will troubleshoot and resolve complex technical issues across Windows, Active Directory, Exchange/O365, networking, and cloud environments. You will manage approximately 20 active support tickets daily,...
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Support Engineer
hace 13 horas
WorkFromHome, Colombia Aktos A tiempo completoLocation: Remote About Aktos Aktos is a seed-stage vertical SaaS company building the modern operating system for the debt-collection industry. We help collection agencies modernize operations, payments, and compliance with a focused, engineering-driven product. The role (TL;DR) We’re hiring a hands‑on Support Engineer focused on backend production...
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FinTech Technical Support Engineer
hace 13 horas
WorkFromHome, Colombia SD Solutions A tiempo completoA global staffing company is seeking a talented Technical Support Engineer to assist customers in utilizing their financial automation platform effectively. This role involves taking ownership of technical escalations, collaborating with various teams to resolve issues, and providing expert support on Accounts Payable and ERP integrations. Candidates should...
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Network Engineer
hace 13 horas
WorkFromHome, Colombia Applaudo A tiempo completoYou are a network professional with a strong IT operations mindset, focused on ensuring network stability, security, and availability across hybrid environments. You take ownership of day-to-day operations, incident response, and infrastructure reliability, and you are comfortable working hands‑on with both on‑prem and cloud-based networks. You thrive in...
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AI-Enabled Technical Support Engineer
hace 13 horas
WorkFromHome, Colombia Crossover A tiempo completoA leading technology firm is seeking a Technical Support Engineer to merge human judgment with AI solutions to deliver exceptional customer support. This role requires investigating complex issues where AI falls short, emphasizing problem-solving and coding skills. Ideal candidates should have a minimum of 3 years in technical support, with the ability to...
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Remote Cloud Support Engineer
hace 13 horas
WorkFromHome, Colombia Amadeus A tiempo completoA leading travel technology company seeks a Cloud Support Engineer to ensure system availability across cloud services. Responsibilities include managing incidents, monitoring performance, and proactive problem resolution. Ideal candidates will have a university degree in Computer Science, strong programming skills, and a solid understanding of cloud...
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Senior Data Support Engineer
hace 13 horas
WorkFromHome, Colombia N-iX A tiempo completoMiddle/Senior Data Support Engineer – N-iX N-iX is looking for a passionate, skilled and motivated Middle/Senior Data Support Engineer to join the team. Our customer is the leading school transportation solutions provider in North America, completing 5 million student journeys daily and serving 1,100 school district contracts. N-iX collaborates on...
