Customer Excellence Senior Analyst
hace 5 días
Customer Excellence Senior Analyst - Xpro Colombia, Bogota About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we’re building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. The XPRO role is critical to driving greater operational efficiency and delivering exceptional customer experiences as part of the Customer Experience (CX) Optimization team. You will lead projects that integrate process analysis and improvements, directly contributing to excellent CX. You’ll be responsible for: Project Execution and Management: Independently manage and execute projects focused on optimizing CX operations. Utilize project management methodologies to ensure timely and effective delivery, maintaining alignment with strategic objectives. Data and Insights Analysis: Conduct in-depth data analysis to identify significant trends, discrepancies, and opportunities for improvement. Use tools such as SQL and Python to develop informative dashboards and reports that drive business decisions. Operational Process Optimization: Design practical strategies to eliminate inefficiencies and optimize processes, improving both customer satisfaction and operational capabilities. Interdepartmental Collaboration: Establish strong relationships with internal stakeholders to promote cross-departmental alignment, ensuring project outcomes align with organizational goals and fostering stakeholder engagement. Development of Initiatives: Mobilize action plans associated with the continuous improvement of Tnps indicators for agency Cx and Collections processes, in addition to preparing internal and external loop reports related to Tnps. Conduct independent root‑cause analyses of both critical and neutral customers, providing practical recommendations to address operational anomalies. We are looking for a person who has: Bachelor’s degree in Business Administration, Engineering, Information Systems, or a related field. Demonstrable proficiency in data visualization tools and advanced analytics. Experience leading moderately complex projects with a measurable impact on customer experience and operational efficiency. Experience in TNPS management Strong problem‑solving skills and the ability to design innovative solutions to complex problems. Living in or near Bogotá and being available to spend 2-3 days a week at BPOS and collection agencies. This is because this role will manage Collections’ TNPS holistically. The position is based in Bogotá, Colombia. Core Benefits: Chance of earning equity at Nu Extended maternity and paternity leaves Health and life insurance NuCare - Our mental health and wellness assistance program Nucleo - Our learning platform of courses Vacations of 15 workdays Work-from-home Allowance Parental Consultancy Relocation Assistance Package, if applicable #J-18808-Ljbffr
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Customer Excellence Senior Analyst
hace 2 semanas
WorkFromHome, Colombia Nu Colombia A tiempo completoCustomer Excellence Senior Analyst - Xpro Join to apply for the Customer Excellence Senior Analyst - Xpro role at Nu Colombia About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining...
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Customer Excellence Analyst
hace 2 semanas
WorkFromHome, Colombia Nu Colombia A tiempo completoJoin to apply for the Customer Excellence Analyst role at Nu Colombia About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just...
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WorkFromHome, Colombia Nu A tiempo completoA leading digital financial platform in Bogotá is seeking a Customer Excellence Senior Analyst to manage projects that enhance customer experience. The ideal candidate will have a Bachelor’s degree and experience in data visualization, advanced analytics, and project management. Responsibilities include executing CX optimization projects and conducting...
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Customer Excellence Analyst Colombia, Bogota
hace 1 semana
WorkFromHome, Colombia Nubank A tiempo completoAbout Us Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people,...
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Customer Excellence Supervisor
hace 2 días
WorkFromHome, Colombia Nu Colombia A tiempo completoAbout Nubank Nu was born in 2013 with the mission to fight complexity, empowering people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit About Customer Excellence team We are building a...
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Senior Business Analyst, Colombia
hace 3 días
WorkFromHome, Colombia CI&T A tiempo completoWe are tech transformation specialists, uniting human expertise with AI to create scalable tech solutions. With over 6,500 CI&Ters around the world, we’ve built partnerships with more than 1,000 clients during our 30 years of history. Artificial Intelligence is our reality. We seek an experienced Business Analyst, a results-oriented professional passionate...
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Senior Product Analyst
hace 2 semanas
WorkFromHome, Colombia N-iX A tiempo completoAbout the client Our customer is the European online car market with over 30 million monthly users, present in 18 countries. As a Senior Product Analyst, you will play a pivotal role in shaping the future of online car markets and enhancing the user experience for millions of car buyers and sellers. About the Role As a Product Analyst, you’ll join our...
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Senior Data Analyst
hace 2 semanas
WorkFromHome, Colombia N-iX A tiempo completoA global software development company in Colombia is seeking a Senior Data Analyst to join a Sales Analytics Team. This role requires over four years of experience in analytics and strong SQL and Python skills. You'll develop self-service analytics tools and communicate actionable insights to improve sales performance and customer engagement. The position...
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Hybrid Senior Process Excellence Consultant
hace 2 semanas
WorkFromHome, Colombia Visa Inc. A tiempo completoA global payments technology company is seeking a Senior Consultant, Process Excellence to enhance client services through process improvement initiatives. This hybrid role requires strong analytical and communication skills, with 8+ years of relevant experience. Candidates should be experienced in Lean Six Sigma methodologies, and possess the ability to...
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Senior Financial Analyst
hace 2 semanas
WorkFromHome, Colombia TTEC A tiempo completoA leading global customer experience company is seeking a Senior Financial Analyst to provide accurate financial analyses and reporting. You will prepare reports, budgets, and forecasts while supporting the integration of new divisions. The ideal candidate has over 3 years of financial analysis experience, is proficient in Microsoft Excel, and possesses...
