Customer Excellence Analyst
hace 6 días
Join to apply for the Customer Excellence Analyst role at Nu Colombia About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page Our Customer Excellence team We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that’s why millions of Latin Americans love us. We are always looking for the most innovative and creative professionals out there. If you are tired of bumping into the same solutions for old problems, we might as well be the next step of your career. You can read more about it in our blog and get some insights into how we work. As a Customer Excellence Junior Analyst, You're Expected To Provide support to our customers answering chats, emails and calls Empower our customers by making sure they know our app’s features Analyze customer's application data and documents submitted Collect feedback and suggestions from customers and prospects Triage and treat potential bugs and operational issues affecting customers Track claims on our chargeback process Call customers to confirm information needed on potential fraud cases Reach out to late customers to explain payment plans Identify opportunities to improve our internal processes and share with leaders We're Looking For People Who Are Studying or have a professional degree (nice to have ) Spanish speakers and have intermediate/advanced knowledge of English (nice to have) Passionate about Customer Service and technology Great people skills - good listeners, and enjoy engaging in discussions with people from different backgrounds and are willing to go beyond and enchant customers Able to give and receive constructive feedback from a customer service point of view Creative problem solver Data-driven, analytical and multi-tasking skills Very attentive to details Able to develop rapport & demonstrate a caring attitude The position is based in Bogotá, Colombia. Core Benefits Health insurance Vacations of 15 workdays Nu Language - Language learning program Parental leaves Work Model for this Role Hybrid 1 week/cycle: Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months. For more details, visit Referrals increase your chances of interviewing at Nu Colombia by 2x #J-18808-Ljbffr
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Customer Excellence Senior Analyst
hace 6 días
WorkFromHome, Colombia Nu Colombia A tiempo completoCustomer Excellence Senior Analyst - Xpro Join to apply for the Customer Excellence Senior Analyst - Xpro role at Nu Colombia About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining...
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Customer Excellence Analyst Colombia, Bogota
hace 3 días
WorkFromHome, Colombia Nubank A tiempo completoAbout Us Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people,...
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Customer Excellence
hace 2 semanas
WorkFromHome, Colombia T-mapp Jobs A tiempo completoEstamos buscando Customer Excellence (English/Spanish) para importante compañía de portafolio que brinda servicios a clientes en Estados Unidos. Serás responsable de brindar un servicio al cliente excepcional, atendiendo consultas, cotizaciones de servicio,resolviendo problemas, agendando equipo de operacionesy promoviendo la venta de los productos y...
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Customer Experience Analyst
hace 2 semanas
WorkFromHome, Colombia Amgen Inc. (IR) A tiempo completoCustomer Experience Analyst page is loaded## Customer Experience Analystremote type: Flex Commuter / Hybridlocations: Colombia - Bogotatime type: Full timeposted on: Posted Todayjob requisition id: R- ## **Career Category**Supply Chain## ## **Job Description**## Join Amgen’s Mission of Serving PatientsAt Amgen, if you feel like you’re part of something...
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Revenue Excellence Analyst
hace 5 días
WorkFromHome, Colombia Spaulding Ridge A tiempo completoSpaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is...
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Remote Customer Experience Analyst — Insight
hace 2 semanas
WorkFromHome, Colombia Amgen Inc. (IR) A tiempo completoA biotechnology company in Colombia is looking for a Customer Experience Analyst to enhance customer satisfaction and optimize operations. The role involves managing customer insights, analyzing performance metrics, and collaborating across various teams. Ideal candidates will have a relevant degree, experience in customer-oriented roles, and proficiency in...
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Customer Success Analyst – Pleno
hace 1 semana
WorkFromHome, Colombia Positivo S+ Latam A tiempo completoEstamos buscando un Customer Success Analyst – PLENO para un importante cliente del sector. Si te apasiona ayudar, resolver y acompañar a los usuarios a través de canales digitales, esta oportunidad es para ti. Lugar: Cajicá, Cundinamarca Modalidad: Presencial con semanas híbridas Vacantes: 1 Funciones Clave Atender solicitudes por chat, correo y...
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Customer Success Analyst
hace 2 semanas
WorkFromHome, Colombia Colaboradores A tiempo completo## Buk SpA---### Detalles de la oferta**Vacantes**8**Área**Remuneraciones (M)## Más información## Customer Success Analyst - Remuneraciones## **Desafíos del cargo**¡Únete a nuestro equipo como Customer Success Analyst - Remuneraciones y haz la diferencia en la experiencia del cliente! En Buk, estamos buscando una persona apasionada por lo que hace, con...
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Customer Experience Data Analyst | Dashboards
hace 2 semanas
WorkFromHome, Colombia Hire Horatio CX A tiempo completoA data-driven company based in Bogotá seeks a detail-oriented Data Analyst to optimize reporting on Customer Experience metrics. You will extract data from various CRMs, design dashboards, and ensure data governance compliance. Candidates should have basic Python and SQL knowledge, with a degree in a relevant field. Strong communication skills and the...
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Remote Customer Care Specialist
hace 2 semanas
WorkFromHome, Colombia Iron Mountain A tiempo completoA global records management company is seeking a Customer Associate in Bogotá, Colombia. In this role, you will manage customer interactions and ensure high-quality service. The ideal candidate brings at least one year of customer service experience and advanced English skills. The position offers a hybrid work model and opportunities for professional...
