Customer Excellence Analyst
hace 1 semana
Join to apply for the Customer Excellence Analyst role at Nu Colombia About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human. Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page Our Customer Excellence team We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that’s why millions of Latin Americans love us. We are always looking for the most innovative and creative professionals out there. If you are tired of bumping into the same solutions for old problems, we might as well be the next step of your career. You can read more about it in our blog and get some insights into how we work. As a Customer Excellence Junior Analyst, You're Expected To Provide support to our customers answering chats, emails and calls Empower our customers by making sure they know our app’s features Analyze customer's application data and documents submitted Collect feedback and suggestions from customers and prospects Triage and treat potential bugs and operational issues affecting customers Track claims on our chargeback process Call customers to confirm information needed on potential fraud cases Reach out to late customers to explain payment plans Identify opportunities to improve our internal processes and share with leaders We're Looking For People Who Are Studying or have a professional degree (nice to have ) Spanish speakers and have intermediate/advanced knowledge of English (nice to have) Passionate about Customer Service and technology Great people skills - good listeners, and enjoy engaging in discussions with people from different backgrounds and are willing to go beyond and enchant customers Able to give and receive constructive feedback from a customer service point of view Creative problem solver Data-driven, analytical and multi-tasking skills Very attentive to details Able to develop rapport & demonstrate a caring attitude The position is based in Bogotá, Colombia. Core Benefits Health insurance Vacations of 15 workdays Nu Language - Language learning program Parental leaves Work Model for this Role Hybrid 1 week/cycle: Our hybrid work model brings us to the office for one week every cycle, which may vary between one and three months. For more details, visit Referrals increase your chances of interviewing at Nu Colombia by 2x #J-18808-Ljbffr
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Customer Excellence Senior Analyst
hace 1 semana
WorkFromHome, Colombia Nu Colombia A tiempo completoCustomer Excellence Senior Analyst - Xpro Join to apply for the Customer Excellence Senior Analyst - Xpro role at Nu Colombia About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining...
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Customer Excellence Analyst Colombia, Bogota
hace 1 semana
WorkFromHome, Colombia Nubank A tiempo completoAbout Us Nu is the world’s largest digital banking platform outside of Asia, serving over 118 million customers across Brazil, Mexico, and Colombia. The company has been leading an industry transformation by leveraging data and proprietary technology to develop innovative products and services. Guided by its mission to fight complexity and empower people,...
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Customer Excellence Senior Analyst
hace 4 días
WorkFromHome, Colombia Nu A tiempo completoCustomer Excellence Senior Analyst - Xpro Colombia, Bogota About Us Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the...
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Customer Experience Excellence Specialist
hace 4 días
WorkFromHome, Colombia Cabify A tiempo completoEn Cabify creemos que una nueva forma de movilidad urbana es posible. Un ecosistema que permita tener menos coches privados en las calles, vehículos más sostenibles y rutas más eficientes. Ciudades en las que sus calles estén pensadas por y para las personas, y no para los coches. Productos y servicios que, mediante alternativas de movilidad sostenibles...
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Customer Service Excellence Manager
hace 1 semana
WorkFromHome, Colombia Jordan martorell s.l. A tiempo completoPosition: Customer Service Excellence Manager Location: Madrid, Hibrid Want to know more? mAbxience is a global biopharmaceutical company committed to innovation and excellence in the development and manufacturing of biotechnological medicines. We operate with a strong focus on quality, regulatory compliance, and scientific rigor to improve patient outcomes...
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Global Customer Service Excellence Lead
hace 1 semana
WorkFromHome, Colombia Jordan martorell s.l. A tiempo completoA global biopharmaceutical company is seeking a Customer Service Excellence Manager in a hybrid role in Madrid. You will manage demand and customer service supply chain activities while collaborating with cross-functional teams. The ideal candidate has over 5 years of experience in supply planning within the pharmaceutical sector, strong proficiency in SAP,...
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Customer Success Analyst
hace 1 semana
WorkFromHome, Colombia South A tiempo completoHi there! We are South and our client is looking for a Customer Success Analyst! Note to Applicants: Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...
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Customer Success Analyst
hace 1 semana
WorkFromHome, Colombia Ottomatik.io A tiempo completoHi there! We are South and our client is looking for a Customer Success Analyst! Note To Applicants Eligibility: This position is open to candidates residing in Latin America. Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered. Professional Presentation: We encourage you to showcase your...
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Revenue Excellence Analyst
hace 1 semana
WorkFromHome, Colombia Spaulding Ridge A tiempo completoSpaulding Ridge is an advisory and IT implementation firm. We help global organizations get financial clarity into the complex, daily sales, and operational decisions that impact profitable revenue generations, efficient operational performance, and reliable financial management. At Spaulding Ridge, we believe all business is personal. Core to our values is...
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WorkFromHome, Colombia Nu A tiempo completoA leading digital financial platform in Bogotá is seeking a Customer Excellence Senior Analyst to manage projects that enhance customer experience. The ideal candidate will have a Bachelor’s degree and experience in data visualization, advanced analytics, and project management. Responsibilities include executing CX optimization projects and conducting...
