Tier 2 Customer Care Agent
hace 7 días
About Fubo: FuboTV Inc. is a consumer-first live TV streaming company that is defining the future of TV. Ranked among The Americas’ Fastest-Growing Companies 2025 by the Financial Times, FuboTV owns Hulu + Live TV (entertainment), Fubo (sports) and Molotov (entertainment and sports), which stream in markets around the globe. Our Mission: Our mission is to deliver premium sports, news and entertainment programming through a best-in-class user experience that offers greater choice, flexibility and value. Central to executing our mission is the computer vision technology built out of Fubo India. Our Bangalore office is a critical tech hub for Fubo, and is leading the company's tech innovation on a global scale. About the role: *This role is a remote contractor position in Colombia* Fubo is currently seeking a bi-lingual (Spanish and English) Customer Care representative to deliver world-class support and build customer satisfaction and loyalty by handling all inquiries regarding Fubo’s service and customer subscriptions over the phone and online (via email and social media). We need a resourceful and attentive individual who can best use all their tools and technologies to help resolve customer service issues. The ideal candidate will be expected to complete ongoing training to stay abreast of product, service, policy changes, and technical issues relevant to our users. The candidate will also provide effective and timely resolution of a range of customer inquiries from billing, technical, and social media and should strive for a one-call resolution of customer issues. Education and Technical Requirements: High school diploma or GED equivalent Ability to speak, read, and write professionally in both English and Spanish Experience handling advanced customer care contact contacts escalation from Tier 1 agents Experience with social media platforms, managing posts, and engagement. Excellent interpersonal skills Ability to identify and meet customer's needs and requirements Exceptional phone and customer service skills Punctual, regular, and consistent attendance is required Knowledge, Skills, and Abilities: Excellent telephone etiquette, verbal, and written communication skills Must be self-motivated with a demonstrated ability to work independently in a fast-paced environment Ability to establish and maintain effective relationships with customers Strong team and interpersonal relationship skills conducive to team development Ability to work independently, make judgment decisions, and demonstrate consistent follow-through Very strong written and verbal communication skills are required Exercises good judgment in decision-making to routinely deliver exceptional customer support at all times Other Requirements: Must provide up to date computer/laptop (No Chromebook), and Reliable internet connection Must be available for the weekend (Saturday & Sunday) hours All Call Center representatives work on a shift basis, and as such will be required to periodically rotate shifts and regular days off All customer care representatives must be willing to work all shifts, overtime, holidays, and emergency shifts as required #J-18808-Ljbffr
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Customer Support Agent TIER 2
hace 7 días
WorkFromHome, Colombia Koronet A tiempo completoAbout the Role As a Customer Support Agent Tier 2 at Koronet, your work will go far beyond resolving support tickets. You will become a go-to expert on how our platform works under the hood—diving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement. What you will do Handle advanced...
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Bilingual Customer Care Agent
hace 1 semana
WorkFromHome, Colombia Iron Mountain A tiempo completoA global leader in information management is seeking a Bilingual Customer Care Agent in Bogotá. This entry-level role requires providing exceptional customer support in both English and Spanish. You'll manage customer responses, assist with account issues, and collaborate with various teams. The company offers competitive compensation, flexible working...
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Bilingual Customer Care Agent
hace 1 semana
WorkFromHome, Colombia Iron Mountain A tiempo completoJoin to apply for the Bilingual Customer Care Agent role at Iron Mountain 3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join...
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CX Engagement Specialist
hace 2 semanas
WorkFromHome, Colombia Findasense A tiempo completoCX Engagement Specialist (WhatsApp Customer Care Agent) El rol: Esta posición tiene el propósito de coordinar y gestionar la comunicación directa para mantener la satisfacción de los consumidores de cada una de las marcas del portafolio acorde a las necesidades de nuestros clientes. Responsibilities Serás la cara de la marca, actuando como la voz de la...
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WorkFromHome, Colombia Convergys Customer Management A tiempo completo¡Trabaja desde casa después de tres meses! Agente bilingüe customer service 40 horas 2 days off El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. Vacantes: 1 Jornada: Tiempo Completo Salario: $ 2,100,000.00 Activo desde: 02/01/2026 Al postularte al aviso tu...
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Bilingual Customer Care Agent
hace 2 semanas
WorkFromHome, Colombia Iron Mountain A tiempo completoA global leader in information management seeks a Customer Care professional in Bogotá, Colombia. This role requires 1+ years in customer service, strong analytical skills, and advanced English proficiency. Responsibilities include managing responses to customers, resolving account issues, and training users in service interactions. The position offers...
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Bilingual Customer Care Agent
hace 2 semanas
WorkFromHome, Colombia Iron Mountain A tiempo completoAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable...
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Bilingual Claims Customer Care Advisor
hace 1 semana
WorkFromHome, Colombia Arthur J. Gallagher & Co. (AJG) A tiempo completoA global insurance and risk management firm seeks a Bilingual Customer Care Advisor in Bogotá. The role involves handling claims inquiries and customer concerns, providing updates, and supporting the claims department. With a minimum Advanced B2 English level and one year of customer service experience, candidates will thrive in a hybrid work environment...
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Agente Care México
hace 2 semanas
WorkFromHome, Colombia Iron Mountain A tiempo completoAgente Care México – Iron Mountain En Iron Mountain, ofrecemos soluciones sostenibles de gestión de registros e información, transformación digital, centros de datos y almacenamiento de arte. Buscamos un Especialista de Servicio al Cliente motivado y proactivo para gestionar casos de clientes internos y externos mediante la plataforma Salesforce...
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Customer Support Agent
hace 7 días
WorkFromHome, Colombia High 5 Games A tiempo completoCustomer Operations is seeking open-minded, eager-to-learn, and ambitious candidates. Our core values lie in our ethics and approach to building a transparent and cohesive team. Our strengths lie in our reliability in each other, trust in our dedication to the role, and our communication within the team. Every team member needs to have a voice and be willing...
