IT Support Technician

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance About the Role: We are seeking an IT Support Technician (Local Technology Coordinator) to serve as the primary on‑site technology contact for our Spanish and Portuguese offices. This role combines hardware asset management with hands‑on IT support for employees, ensuring reliable, secure, and efficient technology services across the region. Core Skills: Hands‑on IT support for employees (hardware & software troubleshooting) Microsoft 365 (Outlook, Teams, SharePoint, OneDrive) support Windows device setup, configuration, and maintenance Hardware lifecycle management (procurement, deployment, ITAD) Endpoint management tools (Microsoft Intune / Endpoint Manager) ITIL framework knowledge (incident, problem, change management) Strong organisational and communication skills Customer‑focused, service‑oriented approach Pro‑active attitude and willing to learn more Key Responsibilities: Provide first‑line and second‑line IT support for Sedgwick employees. Troubleshoot hardware, software, account access, MFA, VPN, and connectivity issues. Support Microsoft 365 applications and collaboration tools. Maintain accurate inventory of laptops, desktops, mobile devices, and peripherals. Oversee procurement, deployment, maintenance, upgrades, and secure disposal (ITAD). Prepare and configure new devices to company standards. Coordinate hardware rollouts, refresh cycles, and migrations. Ensure compliance with corporate security standards (encryption, antivirus, patching). Produce reports on hardware status and refresh needs. Document troubleshooting guides and vendor contacts. Other assigned duties given by central IT. Qualifications and skills: Diploma or degree in IT, Computer Science, or related field (or equivalent experience). 2+ years in IT support, asset management, or technology coordination. Strong knowledge of Windows hardware setup and troubleshooting. Familiarity with Microsoft Intune / Endpoint Manager. Proficiency in Microsoft 365 applications. Understanding of ITIL processes (incident, problem, change management). Excellent organisational and communication skills. Ability to work independently and manage multiple priorities. Compensation and other requirements: €37,500 – €40,000 per year, depending on experience and skills. Spanish and English are mandatory; Portuguese will be considered an advantage. Flexibility to travel as required (by car, train, or plane) to Spanish and Portuguese offices. Sedgwick is the world's largest provider of services to the insurance market. We offer a wide range of services tailored to the specific needs of our clients in claims assessment and management. With over 30,000 employees, we have a network of offices in more than 65 countries. Sedgwick Iberia in Spain has over 80 employees. Sedgwick is an Equal Opportunity Employer. The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time. #J-18808-Ljbffr