Onsite Support EUC Engineer
hace 2 semanas
Job Purpose The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business benefits. Operation Roles and Responsibilities ❖ Technologies : Microsoft Intune, Zoom Meeting Rooms, Microsoft Office 2010, office 365 products –Windows 10 desktops, laptops, printers, networked copiers, Mobile Iron, NIC's, basic LAN / WAN connectivity, network cable patching, Hands & feet support to Rack and stack activities. ❖ IT Tools – SCCM OS deployment, Intune Autopilot OS deployment, Microsoft MFA, Service NOW Ticketing tool (Incident, Service Requests, Asset management) Basic experience in IT industry Good client management & communication skills Good Understanding of ITIL concept & Service Now Computer OS / Peripherals troubleshooting. Asset / Inventory Management Ensure tickets are updated on time and adhere to required SLA. Handling different PC operating systems (Windows 7, 10) Handling end users' incidents and IMAC requests using Service NOW ticketing tool Performing Hardware / Software installation (understanding of deployment tools like SCCM) End‑user support – Break fix & Service Requests Desktop / Laptop / Network Printers Management. Basic AV support for conference room& internal events using MTR (Microsoft Teams Room) Image Deployment using SCCM & Auto Pilot VDI technologies Citrix Xendesktop, Azure cloud PC. Laptop AV / endpoint security Management for Mcafee, Cortex XDR. User Data Management (OneDrive, Office 365) Refresh of old asset from windows 7 to windows 10. MTR Video conference support for meeting room and events. Vendor coordination for hardware / spare replacement Incident Management, service Request management, asset Management Support Queue Management to avoid and SLA misses Ability to work independently and in a team environment. Ability to communicate well with internal and external contacts. Provide strong customer service for internal IT teams as well as Business Partners. Work closely with the Server and Networking teams. Performing end to end IMAC activity including packaging un‑packaging, accepting & delivery of client service assets with proper update of inventory database. Experience supporting mobile devices; including configuration and troubleshooting of, iPhone, iPad Android devices. Provide investigation, diagnosis, resolution and recovery for hardware / software problems. When unable to resolve, elevate to vendors in accordance with Help Desk escalation processes. Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe. Responsible for successful deployment and upgrades of laptops & workstations. Ability to work independently and in a team environment. #J-18808-Ljbffr
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EUC Onsite Support Engineer – End-User Computing
hace 3 días
Madrid, Colombia Sky Systems, Inc A tiempo completoA technology service provider in Colombia is seeking an EUC Onsite Support Engineer to deliver high-quality technical support for all End User Computing devices, including laptops and desktops. The role requires resolving technical incidents, managing incidents using Service NOW, and ensuring excellent customer service. Key responsibilities include...
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Onsite Support EUC Engineer
hace 3 días
Madrid, Colombia Sky Systems, Inc A tiempo completoJob Purpose The EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for office-based staff at site, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver optimum operational and business...
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End User Support Engineer — Finance
hace 2 semanas
Madrid, Colombia TP ICAP A tiempo completoA fast-paced financial company in Madrid is seeking an End User Engineer Support Engineer to provide quality support services to front office brokers and back office employees. The ideal candidate will have strong analytical and problem-solving skills, experience with Microsoft 365, and be fluent in both Spanish and English. Responsibilities include...
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End User Support Engineer
hace 7 días
Madrid, Colombia TP ICAP A tiempo completoRole Overview The End User Engineer Support Engineer is responsible for providing quality support services to the various groups in a fast pace financial company. This is a hands‑on role requiring the ability to handle various problems with expertise and exceptional judgment while working with end‑users. To provide an excellent level of service to the...
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IT Support Engineer
hace 7 días
Madrid, Colombia Adyen A tiempo completoA leading financial technology platform is looking for an experienced IT Support Engineer in Madrid. You will support employees with IT inquiries, diagnose IT issues, and enhance global IT systems. Required skills include 3+ years of IT support experience, proficiency in scripting languages, and experience managing MacOS devices. A collaborative office...
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IT Support Engineer
hace 7 días
Madrid, Colombia Adyen A tiempo completoAdyen provides payments, data, and financial products in a single solution for customers like Facebook, Uber and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to...
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Onsite IT Support Technician
hace 3 días
Madrid, Colombia Sedgwick A tiempo completoA leading insurance services provider is seeking an IT Support Technician to manage technology resources across Spanish and Portuguese offices. The role involves providing technical support, managing hardware assets, and ensuring compliance with security standards. The ideal candidate will have a diploma in IT, 2+ years of experience in tech support, strong...
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Support Engineer
hace 1 día
Madrid, Colombia ION Group A tiempo completoThe Role: We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assisting customers both from technical and functional points of view. The Service Management Team is responsible for technical investigation, keeping customers updated and reporting...
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Support Engineer
hace 7 días
Madrid, Colombia ION A tiempo completoThe Role We are looking for a Service Specialist that will be involved in the current and future delivery support and maintenance of services. You will play a key role in assist customers both from technical and functional point of view. The Service Management Team is responsible for technical investigation, keeping customers updated and reporting potential...
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IT Deployment Engineer
hace 3 semanas
Madrid, Colombia Eurofins GSC Poland Sp. z o.o. A tiempo completoIT Deployment Engineer (LIMS)49_744000094594545Obowiązki As an IT Deployment Engineer LIMS, you will provide 1st and 2nd Line Support for our European network of clinical diagnostics laboratories with a focus on the core Laboratory Information Management System.Key Responsibilities:Register, classify, route, follow-up and resolve request via e-mail or...