Junior Technical Support Representative
hace 5 horas
Company Overview Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting‑edge developments in multiple industries. Position Title Junior Technical Support RepresentativeLocation: Medellín, Colombia What you will be doing We are seeking a Technical Support Representative (TSR) with a strong English level to provide technical assistance and support for client software and hardware solutions. This role requires excellent communication skills, strong problem‑solving abilities, and a customer‑focused mindset. Identify, investigate, and resolve user issues related to client software and hardware. Handle support calls and other communications regarding programming, connectivity, and technical inquiries. Consult with users to understand the steps already taken and determine the most effective resolution approach. Apply knowledge gained through training to troubleshoot and resolve technical issues. Guide users through diagnostic and troubleshooting processes using tools, software, and clear verbal instructions. Collaborate with internal teams to research, allow, and resolve complex issues. Stay up to date with client technology innovations, updates, and industry trends through continuous training. Perform other related duties as required. Requirements & Qualifications To excel in this role, you should possess: 6 months to 1 year of experience in a Call Center or Technical Support role. Experience using CRM platforms such as Salesforce, HubSpot, or similar tools. Ability to explain technical concepts clearly to both technical and non-technical users. Proficiency with Microsoft Office Suite or similar productivity tools. Ability to quickly learn and adapt to client‑specific software, hardware, and procedures. Professional and pleasant telephone manner. Soft Skills Excellent communication skills in English (written and verbal), B2 or C1 level. Strong analytical and problem‑solving skills. Excellent attention to detail and precision in data handling. Strong interpersonal skills and a professional, customer‑oriented approach. Why you will love Lean Tech Join a powerful tech workforce and help us change the world through technology. Professional development opportunities with international customers. Collaborative work environment. Career path and mentorship programs that will lead to new levels. Lean Tech is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr
-
Technical Support Specialist – Global Clients
hace 5 horas
Medellín, Colombia Lean Solutions Group A tiempo completoA dynamic tech company in Medellín is seeking a Junior Technical Support Representative. In this role, you will provide technical assistance for client software and hardware solutions. The ideal candidate should have experience in a call center and possess excellent communication skills in English. This position offers opportunities for professional...
-
Medellín, Colombia Fusion CX A tiempo completoDoes technology excite you? Are you fluent in English and Spanish, or even better, proficient in Portuguese? At Fusion CX Colombia, we are hiring Customer Service Technical Support Representatives to deliver best-in-class service for customers who rely on innovative products and software. If you are bilingual (EN/ES) or trilingual (EN/ES + Portuguese), have...
-
Junior Patient Care Representative
hace 5 horas
Medellín, Colombia Solvo Global A tiempo completoOverview En SOLVO GLOBALSAS, estamos en la busqueda de agente para la posicion de Junior Patient Care Representative en Medellin. Un Patient Care Specialist amigable, entusiasta, inteligente y confiable para unirse a nuestro equipo. El candidato ideal será responsable de garantizar que los pacientes sean programados con precisión para citas y...
-
Technical Support Engineer
hace 2 semanas
Medellín, Colombia SD Solutions A tiempo completoSD Solutions is looking for a talented **Technical Support Engineer** to step onto a fintech unicorn rocketship! Company offers a hybrid format of work: (hybrid office visit - 3 days in the office/2 remote). The office is located in Edificio Select, Cra. 29c, El Poblado, Medellín, Antioquia, Colombia. As a Technical Support Engineer, you'll take ownership...
-
Technical Support Analyst
hace 8 minutos
Medellín, Colombia NeoWork A tiempo completoThis is a full-time remote position with rotating shifts and weekend availability required. **Duties and Responsibilities**: - Provide prompt and efficient customer service via live chat, handling multiple interactions at once. - Assist users with account setup, onboarding, billing questions, and navigating the platform. - Help users select the best...
-
Factory Sales Representative Junior
hace 5 horas
Medellín, Colombia PowerToFly A tiempo completoJob Description We are seeking a Sales Representative junior to be located in Guayabal, Medellin Colombia focused on main opportunities with T1 to drive sales growth and maximize revenue. This strategy aims to maintain and foster growth opportunities under dedicated management, ensuring that all segments of our vendor can thrive. We will conduct a structured...
-
Partner Support Associate
hace 5 horas
Perímetro Urbano Medellín, Colombia Ansira A tiempo completoPartner Support Associate (Customer Support Representative) The Partner Support Associate is a vital member of Ansira’s team, providing exceptional customer service and technical support to local partners using our marketing platform. This is a front-line role focused on enabling partners to achieve their marketing objectives and receive the highest...
-
Technical Support Specialist
hace 2 semanas
Medellín, Colombia SugarCRM A tiempo completo**Where do you fit?** We’re looking for a Technical Support Specialist to join our Global Technical Support organization. This role is focused on resolving product-related issues, managing technical cases end-to-end, and delivering consistent, high-quality customer outcomes. You will maintain full ownership of your cases—driving resolution directly or...
-
Technical Support Engineer
hace 5 horas
Medellín, Colombia Tipalti A tiempo completoOverview Technical Support Engineer As a Technical Support Engineer, you'll take ownership of technical escalations and serve as the central point of contact for various operational teams. Your primary focus is to assist our customers in maximizing the use of our global financial automation platform, ensuring seamless business operations. Collaborate with...
-
Customer Support Representative
hace 5 horas
Medellín, Colombia Unbound (nonprofit) A tiempo completoAre you passionate about people and driven by purpose? Join Unbound, a global nonprofit that partners with children, youth, and elders living in poverty, connecting them with sponsors who support their personal and community development. We’re looking for someone who thrives in human connection and finds meaning in providing support with empathy and...
