Local IT Services

Local IT Services & Support Technician Location: Bogota, D.C., Capital District, Colombia Convatec is a global medical products and technologies company focused on solutions for the management of chronic conditions. With more than 10,000 colleagues worldwide, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions help prevent infection, protect at‑risk skin, improve patient outcomes, and reduce care costs. Convatec’s revenues in 2024 were over $2 billion, and the company is a constituent of the FTSE 100 Index (LSE:CTEC). Role Summary The Local IT Services & Support Technician plays a pivotal role in maintaining and enhancing the technological infrastructure of the organization. This office‑based position requires flexibility to support office locations and manufacturing plants. The technician provides onsite technical support for a wide range of hardware devices and software applications, including typical office functions (Windows laptops, printers, applications) and manufacturing plant functions (label printers, scanners, access control, etc.). The role includes managing small projects independently and collaborating on larger international teams for more complex initiatives. Duties and Responsibilities Respond promptly to incident tickets for specific locations. Desk‑side support and troubleshooting for OS and application issues. Configure devices for new joiners and recover from leavers. Participate in small to major incident/problem/change assessments and resolutions. Provide technical support for hardware, software, and network issues. Handle hardware installation, maintenance, and upgrades; install, configure, and update software. Support and maintain network connectivity. Train users and guide them on software applications and IT tools. Ensure security compliance with predefined policies and strategies. Maintain hardware inventory and inform procurement needs. Perform scheduled maintenance tasks for system optimization. Escalate complex technical issues to higher‑level support or specialized teams. Maintain accurate documentation of support activities. Organize local IT environment, including IT rooms and server rooms. Provide exceptional customer service. Respond to emergency IT incidents or system outages. Key Requirements Interpersonal Skills Excellent customer relations, interpersonal, and communication skills. English proficiency B1 or above. Ability to work effectively independently and as part of a team. Experience with internal and external customer engagement. Self‑motivated, proactive, and flexible. Strong problem‑solving abilities and experience in network device configuration. Technical Skillset Proficient in Windows device (laptop and desktop) build and support. Skilled in managing multi‑function print and scan devices. Competent in software installation, validation, and application support. Experienced in ticket queue management and reporting. Capable of performing simple maintenance tasks for various hardware devices. Ability to document activities clearly in a regulated environment. Knowledgeable about manufacturing plant hardware (e.g., ASCOM telephones, label printers, scanners, access control devices) if located at a manufacturing site. Adept at inventory management. Beware of scams A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address. If you receive a suspicious approach over social media, text message, email, or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at Equal Opportunities Convatec provides equal employment opportunities for all current employees and applicants for employment. No discrimination on any basis prohibited by law is allowed. Notice to Agency and Search Firm Representatives Convatec is not accepting unsolicited resumes from agencies or search firms for this position. Resumes submitted to any Convatec employee by a third party without a written and signed search agreement become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Already a Convatec employee? If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and view "Convatec Internal Career Site – Find Jobs". Thank you Job Details Seniority level: Entry level Employment type: Full‑time Job function: Information Technology Industry: Medical Equipment Manufacturing #J-18808-Ljbffr