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Client Success
hace 1 semana
Esta oportunidad es para ti.
En Solvo Global estamos en busca de alguien altamente motivado y centrado en el cliente para unirse a nuestro
equipo como "Mobile Coach". Este papel es fundamental para nuestra estrategia de éxito del cliente, combinando elementos de apoyo al cliente y gestión de relaciones.
**Responsabilidades**:
1. Gestión de clientes: Gestionar una cartera de 40-50 clientes, principalmente en el
sector de la asistencia domiciliaria.
Realizar llamadas mensuales con cada cliente, dedicando hasta 2 horas al mes por cliente.
2. Revisión y análisis del rendimiento: Revisar y analizar periódicamente
las métricas de rendimiento de las aplicaciones de los clientes. Proporcionar ideas y recomendaciones
recomendaciones para mejorar la eficacia de la aplicación.
3. Competencia técnica: Cómodo navegar y operar nuestra plataforma de desarrollo de aplicaciones móviles, la realización de tareas tales como introducir información y adaptarse a las actualizaciones del sistema; no se requiere codificación.
5. Habilidades de comunicación: Poseer un excelente nível de inglés nativo hablado y escrito
y la capacidad de dirigir y liderar reuniones de Zoom con eficacia.
6. Resolución de problemas: Fuerte habilidades de resolución de problemas para entender los problemas del cliente con la plataforma y comunicar con eficacia estos como tickets de soporte al equipo técnico. 7. 7. Herramientas de diseño y marketing: Familiaridad con Canva para diseño y experiência con HubSpot para marketing y gestión de clientes.
**Requerimientos**:
Nível de inglés: C1, escrito y verbal
Experiência en customer service, client facing de al menos 1 año.
Experiência administrativa de al menos 6 meses.
Experiência previa con Canva, HubSpot, y herramientas similares es altamente deseable
**Ciudades: Bogotá, Medellín, Barranquilla, Cali, Bucaramanga.**
Lunes a viernes 9:00AM-5:00PM / 9:00AM-6:00PM EST
100% REMOTO
- Contrato a término indefinido
- Excelente ambiente laboral
- Auxilio de transporte
- Además, aprovecha los multiples beneficios que brindamos como la Universidad Solvo (Cursos de Inglés y Excel TOTALMENTE GRATUITOS para ti y un familiar), caja de compensación, descuentos, y más
**Salary**: $1 - $2 per month
