IT Service Desk Analyst
hace 4 días
Overview Maxana is seeking a motivated Service Desk Analyst to deliver high-quality technical support and ensure smooth IT operations across our industry leading client's organization. Working closely with internal teams and end-users, you’ll handle incidents and service requests from start to finish—resolving, documenting, and escalating as needed to maintain service excellence. Location: Remote (must reside in LATAM)Employment Type: Full-Time, Permanent Key Responsibilities Serve as the first point of contact for IT incidents and service requests through multiple communication channels, ensuring timely and professional resolution. Diagnose and troubleshoot technical issues, escalating to specialized teams or external vendors when necessary. Support and maintain Microsoft Virtual technologies such as Azure Virtual Desktop (AVD) , Nerdio , and FSLogix . Accurately record all issues, actions taken, and resolutions in the IT service management system. Contribute updates and improvements to the internal knowledge base to enhance support efficiency. Adhere to ITIL-aligned processes and standard operating procedures. Assist with various operational tasks related to infrastructure, product development, and information security. Manage workloads efficiently, maintaining accuracy and a strong customer-service focus. Stay informed on emerging IT tools, platforms, and best practices relevant to the role. Perform additional duties as assigned. Minimum 1 year of customer service experience (IT support environment preferred). ITIL knowledge strongly desired B2 English level or above Hands‑on experience with Microsoft Virtual technologies —including AVD, Nerdio, and FSLogix —is required . Working knowledge of PC hardware , operating systems , and common software applications . Excellent communication skills with the ability to explain technical concepts to non‑technical audiences in both written and verbal form. Proficiency with Microsoft Office Suite and corporate email platforms. Strong organizational, troubleshooting, and time‑management skills. Positive, customer‑centric attitude with the ability to handle a variety of client interactions effectively. Adaptable team player with a proactive approach to problem‑solving and continuous improvement. Fully Remote Work Competitive Pay Working for an industry leading, tech forward company Training & Development #J-18808-Ljbffr
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Remote IT Service Desk Analyst
hace 6 días
WorkFromHome, Colombia dLocal A tiempo completoA leading fintech company based in Colombia is looking for a Service Desk Analyst. This role involves troubleshooting technical issues, managing user accounts, and collaborating effectively with teams to enhance IT efficiency. Candidates should have solid experience in IT Service Desk roles and a strong grasp of operating systems including Windows, Linux,...
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Remote IT Service Desk Analyst
hace 4 días
WorkFromHome, Colombia Maxana A tiempo completoA leading tech company is looking for a motivated Service Desk Analyst to provide high-quality technical support remotely. You’ll handle IT incidents and service requests, ensuring timely resolution and documentation. The ideal candidate will have at least 1 year of customer service experience, preferably in IT support, and hands-on knowledge of Microsoft...
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IT Service Desk Manager
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WorkFromHome, Colombia Zonar Systems A tiempo completoThis is a hybrid position - onsite 3x/week Zonar Systems, a leading technology firm headquartered in Seattle, WA, is seeking an experienced and bilingual Service Desk Manager to join our growing LATAM IT Operations team in Cali, Colombia. This role will oversee daily IT service delivery across both our U.S. and LATAM operations, managing local staff and...
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IT Support Analyst
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WorkFromHome, Colombia Maxana A tiempo completoWe are hiring IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD) . This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands‑on, supporting end users who...
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IT Service Desk Specialist
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WorkFromHome, Colombia Jobgether A tiempo completoOverview This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America . As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams. Your role will involve troubleshooting hardware, software, and...
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Hybrid IT Service Desk Manager – Bilingual
hace 6 días
WorkFromHome, Colombia Zonar Systems A tiempo completoA leading technology firm is seeking an experienced bilingual Service Desk Manager for their LATAM IT Operations in Cali, Colombia. This hybrid role involves overseeing IT support, managing a Service Desk Technician, and collaborating with MSPs. The candidate should have 2+ years of experience in a similar role, a strong technical background, and be fluent...
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WorkFromHome, Colombia dLocal A tiempo completoService Desk Analyst – dLocal Join us at dLocal. We enable the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. By joining us you will be a part of an amazing global team that makes it all happen in a flexible,...
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Remote Level II IT Help Desk Support Technicians
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WorkFromHome, Colombia K2 Staffing, LLC A tiempo completoSummary We work with a wide range of U.S.-based clients, many in the Managed Services Provider (MSP) space, and are currently hiring Remote Level II IT Help Desk Support Technicians to join their growing teams. This role requires strong knowledge of desktop and server technologies, including Windows 10, Windows Server 2016/2019, networking fundamentals, and...
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Senior IT Support Engineer
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WorkFromHome, Colombia Remoteotter A tiempo completoJoin Atlas Technica as a Sr. Systems Engineer to provide IT support and mentorship in a collaborative environment. USA Full-time DevOps / Sysadmin 4 days ago Join our IT team as a Power BI End User Support Technician, providing essential technical support and enhancing user experience. Customer Service Representative - Remote Join Touch Support as a Customer...
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IT Service Desk Specialist
hace 3 días
WorkFromHome, Colombia Launchpad Technologies Inc. A tiempo completoWe’re working on an exciting project with a renowned US-based client for 2026, which includes several key positions... Among them, a Service Desk Specialist ! If you’re passionate about helping users solve technical issues, ensuring smooth IT operations, and delivering outstanding support experiences, we’d love to have you in our Talent Pool for...
