Client Care Ops Consultant
hace 2 semanas
Job Description The Managed Services Change Excellence (MSCE) team plays a pivotal role in enhancing client experience by overseeing and driving initiatives aimed at process improvement and technology implementation. Our professionals are responsible for managing change acceptance initiatives and programs, ensuring seamless transitions and the adoption of new processes and technologies throughout our clients' organizations. Essential Functions Lead Program Initiatives: Drive Change Management Excellence efforts from start to finish, using an organized approach, and ensuring alignment to program impact. Be An Advocate: Be aware of implementation concerns and highlight change in expected impact. Work Independently: Be a self-starter who can work independently while coordinating and influencing team activities across various functions. Embrace Innovation: Be open to adopting automation and Artificial Intelligence to meet our goals. Think Critically: Be attentive to program details and client needs, suggest creative solutions. Communicate Effectively: Use your exceptional skills in analysis, writing, presentations, and interpersonal interactions to communicate clearly with Sr. leaders, managers, and experts. Manage Business Cases: Succeed in developing/documenting business use cases and managing program outcomes. Juggle Priorities: Manage multiple initiatives and complex scenarios simultaneously, all while sticking to tight deadlines. Be Proactive: Identify issues and work to resolve them while juggling priorities. Stay Flexible: Adapt quickly to changing priorities, tasks, and roles with strong organizational skills. Be An Advocate: Be aware of implementation concerns and highlight change in expected impact. Use Tech Tools: Be proficient with MS Office tools like Teams, MS Project, PowerPoint, Word, Visio, Excel, and SharePoint. This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. Qualifications Bachelor's degree in business administration, management, or a related field.Minimum of 5 years of experience in program management or consulting.Strong knowledge of change management principles and methodologies.Excellent communication and interpersonal skills.Proficiency in MS Office tools and familiarity with automation and AI technologies.Ability to work independently and manage multiple priorities.Strong problem solving and critical thinking skills. Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. #J-18808-Ljbffr
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Client Care Ops Change Lead — Hybrid
hace 2 semanas
WorkFromHome, Colombia Visa A tiempo completoA global payments technology company is seeking a Client Care Ops Consultant in Bogotá, Colombia. In this hybrid role, you will lead program initiatives focused on enhancing client experience through change management excellence. Candidates must have a bachelor's degree and at least 5 years of program management or consulting experience. Strong...
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Client Care Ops Consultant
hace 2 semanas
WorkFromHome, Colombia Visa A tiempo completoVisa – Bogota, D.C., Capital District, Colombia Client Care Ops Consultant Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid....
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Client Care Ops Consultant
hace 2 semanas
WorkFromHome, Colombia Tink A tiempo completoCompany Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at...
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Routing & Client Care Consultant
hace 6 días
WorkFromHome, Colombia PowerToFly A tiempo completoJob Description This role is pivotal in enabling Contact Center Technology Support team in setting up accurate routing configurations, thereby allowing contact center teams to service clients efficiently and confidently. By managing call routing requests and coordinating updates across teams, the consultant directly impacts client satisfaction and...
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Routing & Client Care Consultant
hace 6 días
WorkFromHome, Colombia Visa Inc. A tiempo completoThis role is pivotal in enabling Contact Center Technology Support team in setting up accurate routing configurations, thereby allowing contact center teams to service clients efficiently and confidently. By managing call routing requests and coordinating updates across teams, the consultant directly impacts client satisfaction and operational efficiency....
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Routing & Client Care Consultant
hace 4 días
WorkFromHome, Colombia Visa A tiempo completoCompany Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at...
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Client Care Consultant
hace 4 días
WorkFromHome, Colombia Visa Inc. A tiempo completoThis individual contributor role involves solving complex problems and identifying innovative solutions. Responsibilities Deliver high-value customer service to Visa clients and staff to exceed expectations and advocate for clients. Collaborate proactively with Clients to identify efficiencies, customer impacts, and required actions, maintaining...
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Client Care Consultant
hace 4 días
WorkFromHome, Colombia Visa A tiempo completoCompany Description Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at...
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Ops Analyst
hace 6 días
WorkFromHome, Colombia Instaleap A tiempo completoWhat would you do? Analyze data related to product usage to bring new insights to the client in order to improve their operational goals Deliver training to clients on our functionalities and explain how to configure our software Resolve doubts on product usage/configuration/etc Carry out weekly follow up calls with our clients Escalate product or customer...
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Routing & Client Care Specialist (Hybrid)
hace 4 días
WorkFromHome, Colombia Visa A tiempo completoA leading payments technology company based in Bogotá seeks a Telecom Workflow Support Consultant to enhance client satisfaction through accurate call routing configurations. You will manage routing requests, coordinate across teams, and document changes, ensuring operational efficiency. Ideal candidates possess a degree in IT or similar fields and have 2-5...
