Service Manager
hace 3 semanas
Esta oferta de trabajo no se encuentra disponible en tu país.
Estás buscando nuevos desafíos y un lugar donde puedas disfrutar de un ambiente cercano mientras aprendes constantemente?
Bienvenido a un equipo con un propósito claro: "TRANSFORMAR la vida de las personas siendo el aliado TECNOLÓGICO más confiable"
Prepárate y únete a esta aventura
Retos técnicos y personales que te mantendrán en constante crecimiento.
Un equipo conectado, enfocado en tu bienestar físico y mental.
Cultura de mejora continua, fresca y colaborativa, con oportunidades de aprendizaje y gente dispuesta a apoyarte.
KaizenHub, un programa diseñado para potenciar tus talentos, con feedback, mentorías y coaching a través de Sofka U. Será un reto y un juego a la vez
Programas como Happy Kaizen y WeSofka que cuidan tu bienestar físico y emocional.
Buscamos un SERVICE MANAGER con TRES AÑOS de experiencia que nos apoye en la gestión operativa de nuestros servicios en clientes de Centroamérica y el Caribe con la finalidad de asegurar la continuidad y calidad de nuestros servicios.
Algunos de tus retos serán:
- Participar activamente en las dinámicas diarias de trabajo en proyectos, guiando al talento Sofka asignado para alcanzar los objetivos del servicio.
- Identificar y gestionar riesgos operacionales, proponiendo acciones de mejora y necesidades de formación para el equipo.
- Asegurar la alineación del servicio con las propuestas de valor establecidas y gestionar conflictos que puedan surgir entre el talento asignado.
- Mantener actualizados los indicadores clave de la operación, proyectando ingresos y costos semanalmente.
- Gestionar prefacturas y realizar seguimiento al proceso de facturación y pagos con los clientes.
- Organizar la logística de las integraciones de equipo y coordinar el apoyo de áreas transversales como People o Sofka U.
- Actualizar y mantener los artefactos necesarios en cada etapa del servicio y reportar novedades a nómina según corresponda.
Si estás listo para asumir este desafío y contribuir al éxito de nuestros clientes en Centroamérica y el Caribe, esperamos tu postulación
Condiciones:
Contrato a término indefinido. Queremos relaciones a largo plazo y que seas parte de nuestra familia por mucho tiempo
¿Buscas crecimiento profesional? Podrás diseñar tu propio plan de carrera acorde a lo que te proyectas
#J-18808-Ljbffr-
Key Account Manager
hace 4 semanas
Valle de Aburrá, Colombia SERDAN SA A tiempo completoAbout the Role:Are you a results-driven sales professional with a passion for building strong relationships with customers?As a Key Account Manager at our company, you will be responsible for identifying and pursuing new business opportunities, developing and executing sales strategies, and providing exceptional customer service.Responsibilities:Identify and...
-
Administrador de herramienta de gestión ITSM
hace 5 días
Santiago de Cali, Colombia Indra A tiempo completoRol Administrador de herramienta de gestión ITSM - Service Manager Requisitos Técnicos, tecnólogos o estudiantes universitarios con mínimo sexto semestre de ingeniería de Sistemas, o carreras afines (4) años de experiencia en implantación y administración de Micro Focus Services Manager. Experiencia modelando procesos con procesos design ...
-
Administrador de herramienta de gestión ITSM
hace 4 días
San Juan de Pasto, Colombia Indra A tiempo completoRol Administrador de herramienta de gestión ITSM - Service Manager Requisitos Técnicos, tecnólogos o estudiantes universitarios con mínimo sexto semestre de ingeniería de Sistemas, o carreras afines. (4) años de experiencia en implantación y administración de Micro Focus Services Manager. Experiencia modelando procesos con procesos design. ...
-
Service Delivery Manager
hace 3 semanas
Santiago de Cali, Colombia Endava A tiempo completoService Delivery Manager (English and Portuguese Speaker) Company Description: Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various...
-
Líder de dispensación Servicio Farmacéutico
hace 1 mes
Valle de Aburrá, Colombia DROGUERÍA TODO DROGAS A tiempo completo¡Únete a nuestro equipo y marca la diferencia en el mundo farmacéutico! ¿Te apasiona liderar y optimizar procesos en el ámbito farmacéutico? Buscamos un Líder de Dispensación de Servicio Farmacéutico que se una a nuestro equipo para coordinar, dirigir y controlar el proceso de dispensación, garantizando una gestión eficiente y satisfactoria para...
-
Airport Operations Manager
hace 1 mes
Municipio de Tenerife, Colombia Jet2 Limited A tiempo completoRole OverviewAs a Duty Manager with Jet2 Limited, you will be responsible for the day-to-day management of all Jet2.com flights and operational performance at the airport. This includes leading the customer-facing teams to deliver excellent customer service, ensuring on-time performance, and managing our safety-first culture.Key Responsibilities Lead the...
-
Incident Manager
hace 4 semanas
Valle del Cauca, Colombia Endava A tiempo completoIncident Manager (Portuguese Speaker) Full-time Colombia Endava 05.11.2024 Job Description Service Delivery ensures the delivery of our services to our clients and from our clients to their customers. They define and shape the best processes and tools for the client to maintain and increase a product’s value and manage the relationship between...
-
IT Infrastructure Manager
hace 2 semanas
Departamento de Boyacá, Colombia Enteractive A tiempo completoWe are a leading service provider in the online gambling industry, focusing on player reactivation. Our custom-made tech, Re)Activation Cloud, communicates with players worldwide to promote our clients' platforms while ensuring responsible gaming practices.Enteractive is hiring an IT Infrastructure Manager to support our day-to-day operations. This role...
-
Vacation Manager
hace 1 mes
Valle del Cauca, Colombia Booking With Brooke A tiempo completoJob Type: Commission-Based (Part-Time to Full-Time) Location: Colombia About Us: Join our dynamic team of travel enthusiasts and embark on a rewarding career as a Vacation Manager. We specialize in creating unforgettable travel experiences for our clients, and we need passionate individuals to help us make vacation dreams come true! Job...
-
Luxury Hotel Manager
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Sofitel A tiempo completoJob OverviewSofitel, a French luxury hotel brand, is seeking a seasoned professional to join our team as a Resident Manager. As a key member of our management team, you will be responsible for ensuring our guests receive exceptional service by providing personalized assistance and managing special requests.Key ResponsibilitiesLuxury Service Delivery: Ensure...
-
Shift Team Manager
hace 3 semanas
Sabanas de San Angel, Colombia Ceridian HCM, Inc. A tiempo completoJob SummaryEl Pollo Loco is seeking a Shift Leader to join our team. As a Shift Leader, you will be responsible for providing oversight to Crew members, coaching and directing them to achieve exceptional service and quality standards. You will also be responsible for training Crew members on policies and procedures, ensuring compliance with food safety,...
-
Hotel Operations Manager
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we believe in creating exceptional experiences for our guests, residents, and partners. As a Hotel Manager, you will play a key role in delivering luxury with genuine heart. Our team members around the world are passionate about making a difference, and we're looking for someone who shares our commitment to...
-
Customer Service and Sales Associate
hace 4 semanas
Departamento de Risaralda, Colombia Claire'S A tiempo completoAbout the Role:Claire's is a leading high street fashion retailer with 3000+ stores globally. We specialize in fashionable jewelry, accessories, and cosmetics products, catering to a core customer range from children to young women. Our stores accommodate all customers' moods, attitudes, and styles, including feminine and pretty, unique/individual, and the...
-
Guest Experience Manager
hace 1 mes
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable experiences for our guests.About the...
-
Front Office Manager
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we believe that our people are the driving force behind our success. We're looking for a talented Front Office Manager to join our team in Cartagena, Colombia. As a member of our Front Desk team, you will be responsible for ensuring that our guests have an exceptional experience.About the location:Our hotel is located in...
-
Luxury Hotel Operations Manager
hace 2 semanas
Cartagena de Indias, Bolívar, Colombia Sofitel A tiempo completo**Sofitel - A Luxury Service Experience**About Sofitel:Sofitel is a French luxury hotel brand that embodies the essence of French elegance and sophistication. Our mission is to provide guests with a unique and personalized lifestyle experience, blending art, culture, and fine dining.Job Overview:We are seeking an experienced Luxury Hotel Operations Manager...
-
Incident Manager
hace 1 mes
Santiago de Cali, Colombia Endava Limited A tiempo completoTechnology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that...
-
Catering Manager
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons:At Four Seasons, we empower our people to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to...
-
Territory Sales Manager
hace 2 meses
Santiago de Cali, Colombia Brock11 A tiempo completoSan Francisco Bay area, Napa, Alameda, San Mateo, Delano COMPENSATION RANGE - 80k-110k Plus a Base Bonus Opportunity Of 38k (The Bonus Has a Multiplier Allowing a Successful TSM To Earn More Than the Base) Brock11 is currently searching for a Territory Sales Manager – Building Envelope for a client that is a global formulator and manufacturer of...
-
Technical Privacy Manager
hace 4 semanas
Cartagena de Indias, Bolívar, Colombia Microsoft A tiempo completoMicrosoft is seeking a highly motivated and experienced Privacy Manager to work on the company's largest collaboration and productivity suites.The ideal candidate will have strong technical privacy knowledge and experience working directly with engineering teams to perform technical assessments and provide design guidance to ensure that our products and...