Service Manager

hace 3 semanas


Valle de Aburrá, Colombia Sofka A tiempo completo

Esta oferta de trabajo no se encuentra disponible en tu país.

Estás buscando nuevos desafíos y un lugar donde puedas disfrutar de un ambiente cercano mientras aprendes constantemente?

Bienvenido a un equipo con un propósito claro: "TRANSFORMAR la vida de las personas siendo el aliado TECNOLÓGICO más confiable"

Prepárate y únete a esta aventura

Retos técnicos y personales que te mantendrán en constante crecimiento.

Un equipo conectado, enfocado en tu bienestar físico y mental.

Cultura de mejora continua, fresca y colaborativa, con oportunidades de aprendizaje y gente dispuesta a apoyarte.

KaizenHub, un programa diseñado para potenciar tus talentos, con feedback, mentorías y coaching a través de Sofka U. Será un reto y un juego a la vez

Programas como Happy Kaizen y WeSofka que cuidan tu bienestar físico y emocional.

Buscamos un SERVICE MANAGER con TRES AÑOS de experiencia que nos apoye en la gestión operativa de nuestros servicios en clientes de Centroamérica y el Caribe con la finalidad de asegurar la continuidad y calidad de nuestros servicios.

Algunos de tus retos serán:

  1. Participar activamente en las dinámicas diarias de trabajo en proyectos, guiando al talento Sofka asignado para alcanzar los objetivos del servicio.
  2. Identificar y gestionar riesgos operacionales, proponiendo acciones de mejora y necesidades de formación para el equipo.
  3. Asegurar la alineación del servicio con las propuestas de valor establecidas y gestionar conflictos que puedan surgir entre el talento asignado.
  4. Mantener actualizados los indicadores clave de la operación, proyectando ingresos y costos semanalmente.
  5. Gestionar prefacturas y realizar seguimiento al proceso de facturación y pagos con los clientes.
  6. Organizar la logística de las integraciones de equipo y coordinar el apoyo de áreas transversales como People o Sofka U.
  7. Actualizar y mantener los artefactos necesarios en cada etapa del servicio y reportar novedades a nómina según corresponda.

Si estás listo para asumir este desafío y contribuir al éxito de nuestros clientes en Centroamérica y el Caribe, esperamos tu postulación

Condiciones:

Contrato a término indefinido. Queremos relaciones a largo plazo y que seas parte de nuestra familia por mucho tiempo

¿Buscas crecimiento profesional? Podrás diseñar tu propio plan de carrera acorde a lo que te proyectas

#J-18808-Ljbffr
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