Costumer Experience and Fulfillment Manager Cali
hace 7 días
Colombia, Valle del cauca, Cali.
01 Nov 22
Funciones del cargo
- Objetivo:
- Establecer y mantener una relación de por vida con nuestros clientes asegurando y brindando una experiência de compra fácil y positiva en todos los canales, que se combina con una alta disponibilidad constante de nuestra oferta en la tienda.
- Funciones:
- Asegurar un desarrollo seguro de la capacidad logística a largo plazo en la tienda. Esto incluye espacio, equipo, y personas como parte de la capacidad total de la cadena de suministro.
- Asegurar la implementación de reglas y lineamientos relevantes en las áreas de riesgo y cumplimiento, rutinas de administración de efectivo, reglas contables y todas las demás áreas que correspondan.
- Trabajar con el equipo comercial para optimizar la relación con nuestros clientes analizando insights, pensando diferente y encontrando soluciones que agreguen valor al cliente, reduzcan costos, mejoren la eficiencia y fortalezcan la marca IKEA.
- Contribuir, crear y desarrollar estrategias y acciones de tienda, liderando el negocio en un entorno de retail multicanal.
Requerimientos del cargo
- Conocimiento en Fulfillment, Supply Chain, operaciones de almacenamiento
- Manejo de presupuestos
- Conocimiento en análisis de datos de fuentes de información de los clientes para toma de decisiones
- Inglés avanzado
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