Senior Genesys Cloud Specialist — Remote, Bilingual
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Miratech Group seeks a Senior Genesys Cloud Specialist to drive telephony delivery, focus on integrating WhatsApp with the contact center, and develop new IVR capabilities. You will work cross-functionally on marketing campaigns, tooling rollouts, and platform architecture enhancements.
Fluency in English and Spanish is required, with hands-on experience in high-volume contact centers, REST APIs, and digital channels. Remote-ready, with opportunities to collaborate across global teams.