Hybrid Tier 2 Support Engineer

About the Role As a Customer Support Agent Tier 2 at Koronet, your work will go far beyond resolving support tickets. You will become a go-to expert on how our platform works under the hood—diving deep into technical troubleshooting, contributing to better internal tools, and helping drive continuous product improvement. What you will do Handle advanced...

A global technology firm in Bogotá is seeking a Support Analyst to troubleshoot and resolve client issues in a hybrid work model. You will work closely with various teams and clients, ensuring high customer satisfaction. Ideal candidates have a Bachelor's degree in a technical field and at least 2 years of experience in enterprise software support,...

I’m helping Silhouette MD find a top candidate to join their team full-time for the role of Customer Experience Specialist – Tier 2 . You’ll elevate customer experience and guide a distributed team in delivering lasting health solutions. Compensation: USD 1K - 2K/month + Bonuses (up to 20% of base compensation) Location: Remote: Colombia Mission of...

Sutherland is seeking a highly skilled and experienced professional to work with various NICE departments (Support and R&D) and customers around the globe for end-to-end resolution of issues. The ideal candidate will maintain high customer satisfaction throughout the entire problem resolution process, conduct thorough and detailed troubleshooting, and...

A leading IT services company is seeking a bilingual Remote Support Agent in Bogotá, Colombia. This role involves providing Tier 1 and Tier 2 support, troubleshooting various hardware and software issues, and effectively communicating resolutions to both technical and non-technical users. The ideal candidate should have a High School Diploma or GED, along...

A leading technology solutions provider is seeking a Tier 1 Technical Support Engineer in Bogotá, Colombia. The candidate will be responsible for providing integration and support for assigned product areas, diagnosing and troubleshooting complex system issues. Requires expertise in IP networking, TCP/IP, and hands-on experience with Linux. This position...

Company Description About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading technology and business process excellence....

Company Description: About Sutherland: Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence....

A leading global technology firm in Bogotá is seeking a Software Support Engineer with proficiency in Java, SQL, and AWS for a hybrid role. The ideal candidate should have over 2 years of technical support experience, strong communication skills, and the ability to solve complex issues. Responsibilities include managing customer interactions,...

A global engineering services leader is looking for a Bilingual Technical Support Engineer in Colombia. This role focuses on providing exceptional technical support in English and Spanish, solving complex issues while ensuring customer satisfaction. Candidates should have 1-4 years of experience in tech support, strong problem-solving skills, and a...