Supply Chain Consultant

About Us ToolsGroup is the world’s most experienced provider of market-driven demand analytics and supply chain optimization software. Having been high performing for more than 20 years, we have a loyal global customer base of more than 300 customers worldwide in more than 44 countries and an excellent reputation for delivering high quality product and superior results. ToolsGroup is recognized in multiple Gartner Magic Quadrants and Nucleus Value Matrices. Our solutions include Demand Analytics, Planning and Sensing, Inventory Optimisation and DRP, as well as demand forecasting, replenishment & allocation, and merchandise financial and assortment planning on the retail side. Our unique “Powerfully Simple” approach supports highly intelligent decision‑making, combined with ease‑of‑use. About the Role Play a lead role in working with the customer team to translate their business requirements into a solution design supported by the base solution. The Senior Consultant is expected to participate actively in customer projects including implementations and installed base enhancement engagements with a strong desire for results and quality delivery. The Senior Consultant will provide direction and subject matter expertise to the customer project team, as well as the ability to configure the solution to meet the customer and project requirements. Senior Consultants will conduct analysis of business and technical requirements, project objectives, performing fit and gap analysis, and provide recommendations to customer based on collaboration with the internal development teams. Main Responsibilities Facilitate and lead design sessions with ToolsGroup and customer teams of up to 25 people, providing best practice recommendations regarding achieving identified business challenges using the Software. Consult with customer team to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. Document correspondence, decisions, and other communications with customer and internal stakeholders. Work with Project Manager to develop a project plan, budget, scope, charter and assist with managing of project scope and open issues. Act as a liaison between customer power‑users / SMEs, technical/information technology analysts, and technical resources in the analysis, design, configuration, testing and maintenance of system to ensure optimal operational performance. Develop the business solution design document according to ToolsGroup standards. Define data requirements and provide data analysis. Conduct analysis of current planning processes. Configure and parametrize the software application. Support customer validation of software inputs, outputs and configuration results. Create customer reports when required. Present results of model analytics and provide customer with recommendations for improving business results in accordance with project objectives. Drive internal functional testing. Advisor for customer business driven UAT scenario creation activity. Support end‑to‑end and user acceptance testing and testing of new functionality. Provide training, mentoring, and coaching of customer business staff. Develop training curriculum and conduct formal training sessions. Provide post‑project support, answering and solving technical support inquiries when needed and escalating when necessary. Support continuous process improvements of the PS department through internal initiatives. Requirements Currently most project work is done remotely. Applicant must have ability to work remotely from home, but be willing to travel with travel requirements potentially increasing up to 40–50% in the future. 3–6 years supply chain experience in a planning or consulting capacity. Knowledge of ERP and/or supply chain planning systems. Knowledge of demand planning and forecasting, inventory management and replenishment planning functions. Strong communication and interpersonal skills – both written and oral, including strong presentation skills. Demonstrated teamwork, analytical skills, creativity and willingness to acquire new skills. Customer Service Driven and a Strong business acumen. Experience working with customer’s business teams. Supply Chain software experience – either working for a software company or implementing a major business software package as a consultant or as a customer. Strong working knowledge SQL and stored procedures; of MS T‑SQL analytical knowledge. Ability to build, test and deploy basic code. Understanding of Statistics and Machine Learning practical applications. Strong project management and organization skills – ability to put together a project plan and manage a project and budget. Ability to work independently with minimal supervision. Education – minimum Bachelor’s degree in relevant field or equivalent work experience. We are a team of people who are crazy about Supply Chain, Machine Learning and Success You’ll accomplish great things at ToolsGroup and grow in ways you didn’t consider possible; you will do the best work of your career and from long‑lasting professional relationships with people who are just as motivated and talented as you are. Applying to this job the candidate consents that his/her data are treated by ToolsGroup in compliance with the GDPR n. 2016/679 GDPR and Transparency Document U.S. applicant notice: This employer participates in E-Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. ToolsGroup is CCPA/CPRA compliant. #J-18808-Ljbffr