Customer Success Manager

hace 1 semana


WorkFromHome, Colombia Kaizo A tiempo completo

Get AI-powered advice on this job and more exclusive features. Location: Remote (EST LATAM location - E.g. Colombia) Languages: Fluent English and Spanish required Start Date: ASAP Is this how your customers would describe you? You’re proactive, strategic, and trusted. You don’t just manage accounts — you manage outcomes. You’re comfortable working with enterprise customers: complex stakeholders, high expectations, and very real consequences when things go wrong. You balance empathy with clarity and know when to lean in — and when to push back. You build trust. And you help customers see real value, fast. Why this role? Our momentum in North America is accelerating. We’ve recently signed large enterprise customers , with more in advanced pipeline stages. To support this growth, we’re strengthening our Customer Success presence across the Americas . In this role, you’ll support key North American accounts , working closely alongside Beatriz , who is based in Brazil and already supporting our Americas customers. Together, you’ll ensure customers onboard successfully, adopt Kaizo deeply, and realise long-term value. Why Kaizo? Kaizo is an AI-powered platform helping customer support teams work smarter, fairer, and faster. Headquartered in Amsterdam , we serve customers globally — with particularly strong traction in North America . We’re building thoughtfully: scaling our customer base while keeping quality, trust, and outcomes front and centre. What you’ll be doing: Co-own a portfolio of enterprise customers in North America , alongside Beatriz Drive onboarding, adoption, value realisation, and renewals



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