AWS Technical Architect

hace 1 mes

Bogotá, Colombia Neuraflash LLC A tiempo completo
AS AN AWS TECHNICAL ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO:
  • Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
  • Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
  • Facilitate business process reviews to identify customer requirements and processes
  • Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
  • Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
  • Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
  • Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
  • Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
  • Drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage all aspects of project and customer communications
  • Deliver customer end user training and documentation
  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
  • Lead vision and strategy discussions with contact center and customer service leadership and management
QUALIFICATIONS:
  • Customer-facing contact center experience
  • Experience building integrations across WFM, CRM, and contact center solutions
  • Experience with communications protocols and APIs such as WebRTC and SIP
  • Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
  • Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
  • API integration experience
  • Strong troubleshooting and debugging skills
  • Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
  • Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
  • Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
  • Contact Center architecture knowledge
  • Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
  • Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
  • Experience in technology/software sales, pre-sales, or consulting
  • Advanced knowledge of AWS services and cloud architecture
  • Salesforce knowledge and familiarity with Salesforce Service Cloud
  • Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
  • Experience with WorkForce Management solutions
  • Experience working with outbound dialers and campaign management
  • Knowledge of software development methodologies such as Agile and Scrum
  • AWS Cloud Practitioner Certification
  • AWS Developer Associate Certification or Professional
  • AWS Solution Architect Certification or Professional
  • Salesforce Certified Administrator
#J-18808-Ljbffr

  • Aws Technical Architect

    hace 1 mes

    Bogotá, Cundinamarca, Colombia NeuraFlash A tiempo completo

    **About NeuraFlash**: We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels,...

  • AWS Solution Architect

    hace 19 horas

    Bogotá, Colombia NeuraFlash A tiempo completo

    AS AN AWS SOLUTION ARCHITECT, YOU WILL HAVE THE OPPORTUNITY TO: Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity ...

  • Salesforce Technical Architect

    hace 19 horas

    Bogotá, Colombia NeuraFlash A tiempo completo

    We are looking for a Technical Architect to add to our very talented Technical team! The Technical Architect will contribute as a customer-facing resource. We are building a best-in-class team and this role will have the opportunity to make significant contributions to our success by working with the rest of our talented team, exciting customers, and...

  • Highly Skilled AWS Solutions Architect

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Softwareone Deutschland Gmbh A tiempo completo

    About SoftwareOne Deutschland GmbHWe are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.Job OverviewWe are currently seeking an expert AWS Solutions Architect with a focus on both presales (70%) and...

  • Technical Cloud Solutions Architect

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Neuraflash LLC A tiempo completo

    We are seeking an experienced Technical Cloud Solutions Architect to join our team at Neuraflash LLC. In this role, you will have the opportunity to work with customers to design and implement Amazon Connect solutions that meet their unique needs.Job OverviewThis is a highly technical position that requires expertise in cloud architecture, contact center...

  • AWS Solutions Architect

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Softwareone Deutschland Gmbh A tiempo completo

    SoftwareOne Deutschland GmbH is a leading global provider of end-to-end software and cloud technology solutions. Our approximately 65,000 customers rely on us for their digital transformation.About the RoleWe are seeking an expert AWS Solutions Architect with a focus on both presales (70%) and delivery (30%) to join our dynamic team in Colombia. As an AWS...

  • Aws Architect

    hace 3 meses

    Bogotá, Cundinamarca, Colombia SoftwareOne A tiempo completo

    Job Function: Software & Cloud Services The role: Join our Services Delivery team! We look forward to learning more about you and exploring how, working together, we can build an exceptional team. **Pre-sales Architect** **AWS** Full Time | Location: Colombia | Hybrid Model **Our people. This is what makes SoftwareOne successful.** As an AWS Solutions...

  • AWS Architect

    hace 4 semanas

    Bogotá, Colombia SoftwareONE A tiempo completo

    Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide...

  • Aws Architect

    hace 2 semanas

    Bogotá, Colombia INGEPSY A tiempo completo

    Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide...

  • Data Architect Specialist

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Provectus A tiempo completo

    We are seeking a skilled Data Architect Specialist to lead the design and implementation of large-scale data solutions for our clients.Job SummaryThis is a unique opportunity to join Provectus, a leading AI consultancy and solutions provider specializing in Data Engineering and Machine Learning. As a Data Architect Specialist, you will act as a strategic...

  • Technical Blockchain Architect

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    About SaganSagan is a fast-growing tech company based in the heart of the European blockchain ecosystem. With a strong focus on innovation and cutting-edge technology, we're looking for a skilled Blockchain Technical Architect to spearhead our infrastructure development.Estimated Salary Range: €90,000 - €120,000 per annum, depending on experience.**Job...

  • AWS Solution Architect

    hace 2 semanas

    Bogotá, Colombia Escala 24x7 A tiempo completo

    ¡Se parte del principal partner de AWS en Latinoamérica y ayuda a las empresas más importantes e innovadoras a acelerar su viaje a la nube! Somos un grupo de profesionales talentosos y apasionados, enfocados en el cliente y con capacidad de afrontar cualquier desafío. ¡Queremos que seas parte de nuestro crecimiento! Buscamos una persona proactiva y...

  • Technical Backend Systems Architect

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia INGEPSY A tiempo completo

    Job Title: Technical Backend Systems ArchitectAbout INGEPSY:Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India,...

  • Cloud Solutions Architect Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. - E40 A tiempo completo

    About the RoleAs a Cloud Solutions Architect Manager at Amazon Web Services Colombia S.A.S. - E40, you will lead our Go-To-Market (GTM) strategy for AWS' Data and AI solutions in LATAM. We are looking for an experienced professional to manage a team of Specialist Solutions Architects, develop sales motions and programs, and collaborate with Service and...

  • AWS Solution Architect

    hace 2 semanas

    Bogotá, Colombia Escala 24x7 Inc. A tiempo completo

    ¡Se parte del principal partner de AWS en Latinoamérica y ayuda a las empresas más importantes e innovadoras a acelerar su viaje a la nube!️ Somos un grupo de profesionales talentosos y apasionados, enfocados en el cliente y con capacidad de afrontar cualquier desafío. ¡Queremos que seas parte de nuestro crecimiento! Buscamos una persona proactiva y...

  • Cloud Solutions Architect

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Amazon Web Services Colombia S.A.S. A tiempo completo

    About the RoleWe are seeking a highly skilled Cloud Solutions Architect to join our team at Amazon Web Services Colombia S.A.S. as a Solutions Architect, LATAM Cloud Solutions Center, Colombia.As a Cloud Solutions Architect, you will partner with customers to craft highly scalable, flexible and resilient cloud architectures that address customer business...

  • Cloud Architect with AWS Expertise

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia Endava A tiempo completo

    Job Title: Cloud Architect with AWS ExpertiseAbout the Role: As a part of our team, you will be responsible for designing, implementing, and managing complex cloud architectures on AWS. Your expertise will help our clients leverage the full potential of the cloud.Key Responsibilities:Design and develop secure and scalable cloud architectures on AWS.Migrate...

  • Technical Solutions Architect

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Are you a seasoned professional looking to leverage your technical expertise to drive business success? We're seeking an accomplished Technical Solutions Architect to join our Ingepsy team in this exciting role!**About Us:**Ingepsy, founded in 2020, is a dynamic and innovative company that has revolutionized the way supermarket chains interact with...

  • Cloud Application Architect, AWS Solutions Expert

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Amazon A tiempo completo

    Cloud Application Architect, AWS Solutions ExpertWe're looking for an experienced Cloud Application Architect to join our AWS Professional Services team in the LatAm region. As a key member of our team, you will play a critical role in helping customers modernize and optimize their applications to run on AWS cloud.About the RoleRefactor, re-write and...

  • Senior Data Solutions Architect

    hace 3 meses

    Bogotá, Colombia Provectus A tiempo completo

    Senior Data Solutions Architect Bogotá, Capital District , Medellín, Antioquia About project Provectus, a leading AI consultancy and solutions provider specializing in Data Engineering and Machine Learning . With a focus on helping businesses unlock the power of their data, we leverage the latest technologies to build innovative data platforms...