Quality Assurance Specialist
hace 4 días
Psychology - Talent Acquisition Specialist - Human Resorces- Logistics Note: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1). The Quality Assurance Specialist will be required to work On-Site in Barranquilla, Medellín or Bogotá. JOB SUMMARY The Quality Assurance Specialist ensures employees strictly follow customer procedures, proactively analyzes performance data, conducts audits, and provides actionable insights to enhance service delivery and drive continuous improvement within the organization. RESPONSIBILITIES Conduct monthly planning sessions with QA Leadership to set business objectives. Monitor daily employee performance through KPI dashboards. Identify trends, share insights, and propose data-driven improvement strategies. Participate in calibration sessions and internal/external meetings. Maintain updated quality documentation (Flowcharts, SOPs, JDs). Identify training needs and collaborate with the training team to close skill gaps. EDUCATION AND EXPERIENCE Bachelor's degree in Business Administration, Industrial Engineering, or related fields. Knowledge or studies in Quality Management Systems. At least 12 months of experience in Quality Assurance for Outsourcing/BPO operations. Strong analytical, communication, and organizational skills. Advanced English proficiency (B2–C1). Proficiency in Microsoft Suite and 3CX. BENEFITS Monday to Friday schedule (weekends off). Growth opportunities. Great working environment. Location Bogota, D.C., Capital District, Colombia Salary COP1,500,000.00-COP4,106,666.00 #J-18808-Ljbffr
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Quality Assurance Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Lean Solutions Group A tiempo completo $30.000.000 - $60.000.000 al añoNote: Non-bilingual candidates won't be considered for this position (English B2 Intermediate - C1).The Quality Assurance Specialist will be required to work On-Site in Barranquilla, Medellín or Bogotá.JOB SUMMARY:The Quality Assurance Specialist ensures employees strictly follow customer procedures, proactively analyzes performance data, conducts audits,...
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Quality Assurance Specialist
hace 7 días
Bogotá, Bogotá D.E., Colombia Hire Horatio CX A tiempo completo $15.000.000 - $30.000.000 al añoPosition Summary: Horatio is looking for a highly energetic Quality Assurance Specialist. This person should be a self-motivated employee with high standards around Client expectations, Customer Success, and Quality Measures. As a Quality Assurance Specialist, you will be responsible for evaluating and assessing customer support interactions for accuracy,...
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Senior Quality Assurance Specialist
hace 5 días
Bogotá, Bogotá D.E., Colombia Emmes Global A tiempo completoOverviewSenior Quality Assurance Specialist LATAM RemoteEmmes Group: Building a better future for us all.Emmes Group is transforming the future of clinical research, bringing the promise of new medical discovery closer within reach for patients. Emmes Group was founded as Emmes more than 47 years ago, becoming one of the primary clinical research providers...
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Quality Assurance Analyst
hace 2 semanas
Bogotá, Colombia bet365 A tiempo completoQuality Assurance Analyst (Reporting Specialist) Bet365 – Bogotá, D.C., Capital District, Colombia At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting...
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Quality Assurance Functional Specialist
hace 2 semanas
Bogotá, Cundinamarca, Colombia Scotiabank A tiempo completo**Requisition ID**: 207853 We are committed to investing in our employees and helping you continue your career at ScotiaTech. **_ Purpose_** Contributes to the overall success of the Global Human Resources Technology, in globally ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team business strategies and...
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Multilingual Quality Assurance Supervisor
hace 2 semanas
Bogotá, Colombia bet365 Group A tiempo completoMultilingual Quality Assurance Supervisor We are seeking a proactive Multilingual Quality Assurance Supervisor to lead a team of auditors and be the primary point of contact for Customer Service Supervisors. Full-time This role will report to Quality Assurance Deputy Managers overseeing quality for various lines of business, maintaining effective...
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Multilingual Quality Assurance Supervisor
hace 2 semanas
Bogotá, Colombia bet365 Group A tiempo completoMultilingual Quality Assurance Supervisor We are seeking a proactive Multilingual Quality Assurance Supervisor to lead a team of auditors and be the primary point of contact for Customer Service Supervisors. Full-time This role will report to Quality Assurance Deputy Managers overseeing quality for various lines of business, maintaining effective...
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Quality Assurance Specialist
hace 2 semanas
Bogotá, Cundinamarca, Colombia Train With Ellie A tiempo completo US$30.000 al añoAbout Owner is the AI growth system for local restaurants.Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts.Owner is like having an army of engineers and marketers on your...
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Head of Quality Assurance
hace 20 horas
Bogotá, Bogotá D.E., Colombia Hirewise A tiempo completoCompany DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time, on-site role for the Head of Quality Assurance, located in Bogota, D.C. The role involves overseeing all quality assurance activities across the organization to ensure compliance with established standards and processes. Daily responsibilities include managing quality...
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Lead QA Analyst – ISTQB/CSQA Expert
hace 6 días
Bogotá, Distrito Capital, Colombia SQA - Software Quality Assurance S.A A tiempo completoA prominent software quality assurance company in Bogotá is seeking a Psychology IT Recruiter to join their team. This full-time role targets mid-senior level candidates focusing on talent acquisition in the IT sector. Essential qualifications include ISTQB CTFL and other QA certifications. The position involves working closely with quality assurance teams...