Customer Success Specialist
hace 2 días
Customer Success Specialist – Avature The mission of the Customer Success Specialist is to provide new customers with a seamless Avature onboarding experience. They act as advisors, guiding clients closely to become effective and autonomous users of the system. Responsibilities Develop relationships that promote retention and loyalty, maintaining an ongoing communication with the customer and the assigned internal stakeholders, from contract signing through account stability. Accelerate system adoption through ongoing guidance and preparation, in collaboration with different internal Avature teams. Facilitate a seamless handover process among internal stakeholders to optimize interactions with customers. Day‑to‑Day Activities Act as the main point of contact for customers and liaison between different Avature teams. Align expectations with the customer at every stage and make sure information flows smoothly across teams. Ensure customers are equipped with the knowledge and resources they need to get the most out of Avature. Work closely with internal stakeholders, maintaining information consistency and goal alignment. Bring client feedback on existing processes to Avature teams and raise issues as required for resolution or escalation. Qualifications English proficiency is a must. Resourceful and proactive. Outstanding communication and presentation skills. Sound decision‑making and organizational skills. Previous experience in customer‑facing roles and project management. Knowledge of implementation processes in the SaaS industry is a plus. About Avature Avature is a market‑leading enterprise SaaS Solution provider for global talent acquisition and talent management. We serve more than 650 companies worldwide, including 110 of the Fortune 500, major consulting firms, banks, manufacturers, and governments. Our private cloud platform receives 26 releases a year and is engineered for high quality and innovation. At Avature, we value opportunities to learn and grow within a dynamic, creative, and collaborative environment. We encourage autonomy, empower people to approach challenges innovatively, and support continuous learning and thoughtful leadership. What We Offer Flexible hours and remote work options. Four salary reviews per year. Option to earn part of salary in US dollars. Three weeks vacation from the first year. Four weeks paternity leave. OSDE 310 health coverage (family plan). Annual professional development events. End‑of‑year holiday week (December 26‑31). Internet service expense reimbursement. Birthdays off. Legal Notice Avature fosters a diverse and inclusive environment and celebrates that each unique person brings something different to our team. We are committed to considering all qualified applicants equally and to promoting equal opportunities within our organization. #J-18808-Ljbffr
-
Quality Assurance Specialist
hace 2 semanas
WorkFromHome, Colombia Owner.com A tiempo completoQuality Assurance Specialist - Customer Success Join to apply for the Quality Assurance Specialist - Customer Success role at Owner.com Owner.com is growing quickly, and we are looking for a Quality Assurance Specialist to join our Customer Success team. This role will be responsible for evaluating the customer interactions led by our CSMs on both proactive...
-
Remote LATAM Customer Success Specialist
hace 4 días
WorkFromHome, Colombia SupportYourApp A tiempo completoA global support services leader is looking for a Customer Success Specialist in Colombia. In this remote role, you'll be responsible for onboarding, training, and client support. The ideal candidate has excellent English skills, 2-4 years of experience in customer success or similar roles, and strong interpersonal abilities. This position offers a fixed...
-
Customer Success Specialist
hace 2 semanas
WorkFromHome, Colombia T-mapp Jobs A tiempo completoAcerca del puesto Customer Success Specialist Únete a un emocionante proyecto en el segmento Autotech, donde tendrás la oportunidad de ser parte de una startup de alto crecimiento que está revolucionando la industria automotriz. Nuestro cliente apuesta por la innovación y el desarrollo de soluciones tecnológicas que transforman la forma en que las...
-
Customer Success Specialist
hace 4 días
WorkFromHome, Colombia Rankbreeze A tiempo completoCustomer Success Specialist (SaaS Product & Services) Join to apply for the Customer Success Specialist (SaaS Product & Services) role at Rankbreeze Customer Success Specialist (SaaS Product & Services) Join to apply for the Customer Success Specialist (SaaS Product & Services) role at Rankbreeze Get AI-powered advice on this job and more exclusive features....
-
QA & Customer Success Specialist — Remote-First
hace 4 horas
WorkFromHome, Colombia Owner.com, Inc. A tiempo completoA leading AI growth system provider for local businesses seeks a Quality Assurance Specialist to enhance customer success. In this role, you will evaluate customer interactions, identify gaps in communication, and collaborate on training improvements. Ideal candidates have customer success experience, strong communication skills, and an analytical mindset....
-
Remote QA Specialist
hace 2 semanas
WorkFromHome, Colombia Owner.com A tiempo completoA growing technology company is seeking a Quality Assurance Specialist in Bogotá to evaluate customer interactions and ensure high service standards. This role focuses on analyzing calls, providing feedback, and collaborating with the Customer Success team to enhance quality. Candidates should possess 2+ years in Customer Success, excellent communication...
-
Remote SaaS Customer Success
hace 2 días
WorkFromHome, Colombia Avature A tiempo completoA leading SaaS provider in Colombia seeks a Customer Success Specialist. This role focuses on ensuring a smooth onboarding experience for clients, fostering strong relationships to promote retention and system adoption. Key qualifications include proficiency in English, outstanding communication skills, and experience in customer-facing roles. The company...
-
(Fluent English) Customer Success Specialist
hace 6 días
WorkFromHome, Colombia SupportYourApp A tiempo completo(Fluent English) Customer Success Specialist (LATAM) Who we are? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse...
-
Customer Success Manager
hace 4 días
WorkFromHome, Colombia Jobgether A tiempo completoOverview This position is posted by Jobgether on behalf of DoiT . We are currently looking for a Customer Success Manager in Latin America . This role offers a dynamic opportunity to manage and grow a portfolio of customer accounts in a fast-paced, cloud-focused environment. You will act as a trusted partner, guiding customers through their journey from...
-
Remote Bilingual Customer Success
hace 4 días
WorkFromHome, Colombia SupportYourApp A tiempo completoA leading customer support firm is looking for a Customer Success Specialist to assist new clients and ensure smooth engagement in a fully remote environment. The ideal candidate is fluent in Spanish (C1) and English (B2) with at least 1-2 years of related experience and a strong background in digital marketing. Join a multicultural team and enjoy benefits...
